Hacker News Board Hacker News, browsed like a classic message board
Live data from Hacker News

Despite having just 5.8% sales, over 38% of bug reports come from Linux

old.reddit.com

Post reply on HN
Print view View original

51–60 of 267 posts

Re: Despite having just 5.8% sales, over 38% of bug reports come from Linux

#51

Post by Andrew_nenakhov »

FpUser wrote: post #48
cs702 wrote: post #21

Notably, of those bug reports, fewer than 1% (only 3 bugs) were specific to the Linux version of the game. That is, over 99% of the bugs reported by Linux gamers also affected players in other platforms. Moreover (quoting from the OP): > The report quality [from Linux users] is stellar. I mean we have all seen bug reports like: “it crashes for me after a few hours”. Do you know what a developer can do with such a rep…

>"we have all seen bug reports like: “it crashes for me after a few hours" Here is a gem from my collection of user "bug reports". The email with this exact words and nothing else - "something is wrong, what do I do?". I was biting my fingers trying not to reply with the first thing that came into my head.

I don't hold myself and frankly answer that my crystal ball is on scheduled maintenance today.

Re: Despite having just 5.8% sales, over 38% of bug reports come from Linux

#52

Post by jraph »

FpUser wrote: post #48
cs702 wrote: post #21

Notably, of those bug reports, fewer than 1% (only 3 bugs) were specific to the Linux version of the game. That is, over 99% of the bugs reported by Linux gamers also affected players in other platforms. Moreover (quoting from the OP): > The report quality [from Linux users] is stellar. I mean we have all seen bug reports like: “it crashes for me after a few hours”. Do you know what a developer can do with such a rep…

>"we have all seen bug reports like: “it crashes for me after a few hours" Here is a gem from my collection of user "bug reports". The email with this exact words and nothing else - "something is wrong, what do I do?". I was biting my fingers trying not to reply with the first thing that came into my head.

"We are sorry to read that. Please clearly describe your problem to us so we can help you. Feel free to call us on this phone number: XXX-XXX-XXX"

People don't always understand our perspective, we should guide them into doing the right thing and everybody will be happy.

Save your generic answer so you don't waste your time doing so, but being pedagogical should be part of our work in my opinion.

Re: Despite having just 5.8% sales, over 38% of bug reports come from Linux

#53

Post by 5e92cb50239222b »

tyingq wrote: post #16

Great article, though he's benefitting from a specific slice of Linux users that are great to work with. On the other end of the spectrum, try releasing a php plugin for Wordpress, OpenCart, Magento, etc. I released a mildly popular, open-source, free add on in this space. The Linux users there are decidedly less technical, but still doing it themselves. What I got for "bug reports" was mostly terrible, few details/l…

Most of the Wordpress developers I know are Windows users. (I don't know too many of them, but still.)

Re: Despite having just 5.8% sales, over 38% of bug reports come from Linux

#54

Post by matheusmoreira »

cs702 wrote: post #21

Notably, of those bug reports, fewer than 1% (only 3 bugs) were specific to the Linux version of the game. That is, over 99% of the bugs reported by Linux gamers also affected players in other platforms. Moreover (quoting from the OP): > The report quality [from Linux users] is stellar. I mean we have all seen bug reports like: “it crashes for me after a few hours”. Do you know what a developer can do with such a rep…

The worst part? I've seen developers and companies actually complain about this. Just 6% of sales yet look at the huge amount of work they cause us!

Re: Despite having just 5.8% sales, over 38% of bug reports come from Linux

#55

Post by rpmisms »

simion314 wrote: post #47
dotancohen wrote: post #37

Earlier quoted context omitted.

> What is the value of "is competent enough to copy paste commands from a wiki?". Because without that filter you are getting feedback from, at best, people who cannot even copy paste commands from a wiki.

That is still a pathetic filter , "I know to read and I know to copy paste", I still believer that the good reports are not from the copy-paste ,I run Arch to be cool group but from technical people that run Linux(any distro).

I'm assuming you don't generally do front-end work, because many many users are complete [insert PC word for zero capacity for rational thought].

Re: Despite having just 5.8% sales, over 38% of bug reports come from Linux

#56

Post by skeeter2020 »

elliekelly wrote: post #25
cs702 wrote: post #21

Notably, of those bug reports, fewer than 1% (only 3 bugs) were specific to the Linux version of the game. That is, over 99% of the bugs reported by Linux gamers also affected players in other platforms. Moreover (quoting from the OP): > The report quality [from Linux users] is stellar. I mean we have all seen bug reports like: “it crashes for me after a few hours”. Do you know what a developer can do with such a rep…

Are there any good articles on writing helpful bug reports? Whenever I submit a bug I try to give as much detail and be as specific as possible but I always imagine some dev somewhere reading it rolling their eyes at the unnecessary paragraphs I’ve submitted.

bug reports and communication in general: If you've got a good summary/abstract more detail is always better. I don't know if I've ever had to talk to someone on my team about how they "over communicated" (not the same as TMI!). Make the receiver responsible for saying "OK, that's enough, got it!"

Re: Despite having just 5.8% sales, over 38% of bug reports come from Linux

#57

Post by input_sh »

dotancohen wrote: post #44
drdrey wrote: post #38

Earlier quoted context omitted.

Use this template: 1. When I do this 2. Here is what I expect to happen 3. But instead, this happens

...4. And this is my software version and Linux distro.

Also useful to run the app from the terminal, replicate the bug, and see if any logs pop up.

Re: Despite having just 5.8% sales, over 38% of bug reports come from Linux

#58

Post by yjftsjthsd-h »

simion314 wrote: post #47
dotancohen wrote: post #37

Earlier quoted context omitted.

> What is the value of "is competent enough to copy paste commands from a wiki?". Because without that filter you are getting feedback from, at best, people who cannot even copy paste commands from a wiki.

That is still a pathetic filter , "I know to read and I know to copy paste", I still believer that the good reports are not from the copy-paste ,I run Arch to be cool group but from technical people that run Linux(any distro).

The bar can be as low as it wants to if it effectively filters people out. It's like how fizzbuzz is a terrible stupid test until you realize the shocking number of people who claim to be developers but can't pass it.

Re: Despite having just 5.8% sales, over 38% of bug reports come from Linux

#59

Post by rpmisms »

wheels wrote: post #35

For an audio app that I work on, it's similar, but different: around 1% of the users are on Linux, and around a third of the bugs / complaints come from Linux, but they're virtually all Linux specific. We're having to seriously consider dropping Linux support because the support / maintenance load is so high. (This comes significantly from the libraries we're using having worse Linux support, and a lot from the Linux…

Linux audio support is generally a pain. Have you considered officially supporting one audio library and just saying YMMV if you use something else? For example, only support ALSA.

Re: Despite having just 5.8% sales, over 38% of bug reports come from Linux

#60

Post by ognarb »

elliekelly wrote: post #25
cs702 wrote: post #21

Notably, of those bug reports, fewer than 1% (only 3 bugs) were specific to the Linux version of the game. That is, over 99% of the bugs reported by Linux gamers also affected players in other platforms. Moreover (quoting from the OP): > The report quality [from Linux users] is stellar. I mean we have all seen bug reports like: “it crashes for me after a few hours”. Do you know what a developer can do with such a rep…

Are there any good articles on writing helpful bug reports? Whenever I submit a bug I try to give as much detail and be as specific as possible but I always imagine some dev somewhere reading it rolling their eyes at the unnecessary paragraphs I’ve submitted.

https://community.kde.org/Get_Involved/Issue_Reporting This one is pretty good
Post reply on HN