I moved away from digital ocean 2 years ago, it is one of the worst "cheap" cloud provider, well not cheap anymore, they use their pseudo notoriety to inflate the price of their new products, i'm looking at you managed databases
DigitalOcean has the worst reviews I've ever seen
51–60 of 71 posts
Re: DigitalOcean has the worst reviews I've ever seen
#52This is enough to turn me off, even if these reviews are mostly from fraudsters who the AI cutoff. Hosting on a platform that attracts this type of user increases my risk. Either due to being cutoff myself or stuff like bad IP ranges, excessive ID verification.
I feel sorry for DO, they've built a great product but servicing the bottom end of the market seems harder and less rewarding than experienced by major or niche cloud providers.
Re: DigitalOcean has the worst reviews I've ever seen
#53Not sure why this site is being posted as some legitimate source of reviews.
Trustpilot is known for basically review extortion by doing SEO for "[company name] reviews" search terms and shadow profile pages. Angry customers, spammers, possibly even competitors go on the pages and can write anything. Then they do sales calls to these businesses to give them the tools to "remove spam" or pay off customers to clean up the review page. Nothing about their business model is actually conducive to an honest collection of reviews.
They also have a business relationship with Google so Google is a beneficiary of this racket...
As someone else pointed out in the comments here, just look at the "reviews" for Apple.com.
They're kinda like Yelp, except the only people who go to them are people searching "business name + reviews", or business owners being extorted.
Re: DigitalOcean has the worst reviews I've ever seen
#54Earlier quoted context omitted.
I don't think it's unreasonable. Let's say you're usually getting paid on the 21st, server bill on the 22nd - now you switch jobs and get paid on the 28th. Is it unreasonable to ask for a week long payment extension, one-off, to bridge the gap? I grew up living welfare payment to welfare payment and we've had services cut off for this kind of thing. A little kindness goes a long way.
You’re right: it would be a kindness for them to offer this. Not offering doesn’t make them an “absolute joke of a company”.
You're right, it doesn't. They way they phrased their response, however, definitely starts heading in the "absolute joke" direction, at least to me.
Re: DigitalOcean has the worst reviews I've ever seen
#55Earlier quoted context omitted.
You’re right: it would be a kindness for them to offer this. Not offering doesn’t make them an “absolute joke of a company”.
You're right, it doesn't. They way they phrased their response, however, definitely starts heading in the "absolute joke" direction, at least to me.
What’re they meant to say? “Get rekt”?.
Whichever support rep responded to this ticket clearly couldn’t do what the person wanted, but felt bad, so they ended their response with the hope that the person was able to find another solution.
Re: DigitalOcean has the worst reviews I've ever seen
#56This is incredible: > absolute joke of a company. > requested a payment extension as i just got a new job, which means that my date of being paid has changed from the previous one - refused it and then have the audacity to say "we are hopeful that you can find another solution to solve your financial difficulty" translation: I couldn't keep up my end of the bargain and got mad at them for not giving me free things
>This is incredible... >translation: I couldn't keep up my end of the bargain and got mad at them for not giving me free things What's incredible is that you're judging someone for having a financial situation that appears to be much tighter than your own. That's not a wholly unreasonable request for someone to make. They asked for an extension and were willing to pay as soon as they got paid. That's the opposite of…
Having a tight financial situation is one thing, but it's the entitlement that did it for me. If you ask and they say no, that's that. It's why terms of service exist.
Not to mention that I've missed bills with DO when my own financial situation was tight and they didn't kill everything the instant I missed a payment. I used them all through college as a web server and a dev server, and it looks like they gave me about 2 weeks of an outstanding balance before I paid them.
Re: DigitalOcean has the worst reviews I've ever seen
#57This is incredible: > absolute joke of a company. > requested a payment extension as i just got a new job, which means that my date of being paid has changed from the previous one - refused it and then have the audacity to say "we are hopeful that you can find another solution to solve your financial difficulty" translation: I couldn't keep up my end of the bargain and got mad at them for not giving me free things
I don't think it's unreasonable. Let's say you're usually getting paid on the 21st, server bill on the 22nd - now you switch jobs and get paid on the 28th. Is it unreasonable to ask for a week long payment extension, one-off, to bridge the gap? I grew up living welfare payment to welfare payment and we've had services cut off for this kind of thing. A little kindness goes a long way.
I had an outstanding balance for about 2 weeks with them when I was using them and they didn't suspend my account, and I didn't even contact them. I don't know what the original person was asking for.
Re: DigitalOcean has the worst reviews I've ever seen
#58This is funny because I absolutely think DO is one of the top 2 "small" cloud infra providers and none of those reviews have changed my mind, maybe I'm struck with a bit of "it wouldn't happen to me" syndrome. Does anyone have anything good to say about TrustPilot? How does it's business model (and the incentives it produces) differ from Yelp?
TrustPilot appears to have looked at all the negative parts of Yelp and just explicitly embraced that as their business model rather than pretending to be neutral.
I default to assuming that anything which mentions TrustPilot in its marketing is a scam of some sort.
Re: DigitalOcean has the worst reviews I've ever seen
#59Anyone with experience operating on DO want to comment on this? They have great marketing and seem like they offer a nice developer experience, but reviews like this are pretty bad…
A lot of the reviews are…suspicious to say the least. Have used DO for ~3 years without any major complaints. There was once a small window of time in which a site I host was down for ~20 mins, but apart from that was robust and good value. No reasons to jump ship here.