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Don't make customers hunt for the Sign In button on your website

blog.stunning.co

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Re: Don't make customers hunt for the Sign In button on your website

#51

Post by midasuni »

jtvjan wrote: post #47
jspash wrote: post #42

Earlier quoted context omitted.

Ahhh. I miss the days of the username and password being on the same page! I refuse to believe that the average internet user gets confused by a two field form that they need to break it into two (usually slow) steps. Re-architected in (usually flaky) javascript. That takes up (always more) of my time! (sorry for the !!!'s. but this one really gets my goat)

That's to support single sign-on. It checks whether to show the in-house sign-in page or to redirect.

Can’t you detect it client side? Send the contents of the username field to the backend, if it’s SSO change the password field to “login with ssoprovider.com”

Re: Don't make customers hunt for the Sign In button on your website

#52

Post by oneeyedpigeon »

young_unixer wrote: post #41

Discord is bad at this. When you receive an invitation to a server, you're presented with a textbox that reads "What should everyone call you?" and you're unknowingly creating a new account. Then you're asked your birth date and then for your email. You type your email and it's already used, obviously. By this point you don't want to go through the whole process of deleting your browser history to log into your exist…

Unless I'm mistaken, Slack actually forces this as part of their model: one account per organisation. It's not fun when you have to reset passwords...

Re: Don't make customers hunt for the Sign In button on your website

#53

Post by oneeyedpigeon »

dewey wrote: post #37
memco wrote: post #8

Earlier quoted context omitted.

GitHub is one that gets me often.

What's the problem? They have both "Sign in" and "Sign up" next to each other. Same color, opacity and the only difference being that there's a border around "Sign up".

On mobile, the sign in link is hidden behind a hamburger menu.

Re: Don't make customers hunt for the Sign In button on your website

#55

Post by daniellarusso »

blntechie wrote: post #11

This is so common nowadays that for many sites I have the direct login page bookmarked. It indirectly implies that once you sign-up, the company stops caring about you. At-least for me.

Remember when a CRM was concerned with following the lifecycle of the customer, not just getting to the initial sale?

Perhaps these are similar symptoms.

Re: Don't make customers hunt for the Sign In button on your website

#56

Post by tailsdog »

Irony is there is no "Sign In" button or link on this page. I have to hunt for it by clicking the Logo to get to get back to the homepage.

I know it is a blog but still it's part of the website and as a customer I should be able to access "Sign In" with one click from any page, right?

Re: Don't make customers hunt for the Sign In button on your website

#57

Post by daniellarusso »

jtvjan wrote: post #47
jspash wrote: post #42

Earlier quoted context omitted.

Ahhh. I miss the days of the username and password being on the same page! I refuse to believe that the average internet user gets confused by a two field form that they need to break it into two (usually slow) steps. Re-architected in (usually flaky) javascript. That takes up (always more) of my time! (sorry for the !!!'s. but this one really gets my goat)

That's to support single sign-on. It checks whether to show the in-house sign-in page or to redirect.

I thought it was to make scraping slightly more difficult.

Re: Don't make customers hunt for the Sign In button on your website

#58

Post by mewpmewp2 »

AlchemistCamp wrote: post #7

Digital Ocean has this problem.

I remember the same, but funnily enough, it seems to be fixed now, with both "Sign in" and "Sign up" buttons available on the top right. I don't remember how it was before, but I always started to create a new account instead of logging in.

Re: Don't make customers hunt for the Sign In button on your website

#59

Post by wruza »

Another annoyance is when you can’t access their landing page until logging out (like visiting example.com redirects or just hyperscripts you into the dashboard if a session cookie exists). You log out, look for the info and then search for a login div again, where you have to spend another minute differentiating between the “bring on”, “chime in”, “lay along”, “sing in”, “growl at”, “give up” and other low-contrast cretinisms in place where explicit login and register links should be.
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