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Adobe charges subscription cancellation fee

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Re: Adobe charges subscription cancellation fee

#51
post #40

I was hit with this last year while struggling for funds. Upon seeing the cancellation fee, I simply reported my credit card lost, changed the contact details on my adobe account, and then just left the account to rot. Adobe will never see another dime from me.

How does this work legally? I see this sort of comment quite often, but in my jurisdiction the money I owe is bound by the terms of the contract, not by the ability of the company to debit my card. If I would do this, companies can and will send letters with the amount due and eventually may escalate to authorities or a bailiff.

What authorities? In the US usually violating a contract is a civil matter. Unless you're a rich corporation that accuses people of fraud for violating your ToS like some companies do then sometimes the federal agencies get involved which basically protect big business and charge people with crimes that the little guy will never be able to do the reverse against a company.

Re: Adobe charges subscription cancellation fee

#53

Doesn't this happen for every yearly plan that lets you pay in installments?

Adobe aren't super clear with what the cancel fee would be. This: https://imgur.com/a/yQFQRKF is what is looks like when you sign-up.

There is a final: 'By placing my secure order, I agree to Adobe's subscription and cancellation terms and Terms of Use' but you don't have to check a box. I think it's a bit deceptive.

Re: Adobe charges subscription cancellation fee

#54

Ontop of all this, when trying to uninstall Adobe products through Windows' Add or Remove Programs, you need to create/ login with an online account. Adobe is literally the scummiest company ever.

Not if it's using the license activator.

Re: Adobe charges subscription cancellation fee

#55

Is this really a cancellation fee or is it just honoring your contract? AFAIK it's very clear on Adobe's page that your options are (1) Annual plan paid monthly, (2) Annual plan prepaid, and depending on the product (3) Monthly plan at usually 150% higher price. https://www.adobe.com/creativecloud/plans.html If you signed up for a yearly plan paid monthly, the cancellation fee is finishing your contract. If you didn'…

Justified or not, I personally take a dim view of cancellation fees in general. Evidently i'm not alone either.

Re: Adobe charges subscription cancellation fee

#56
People are giving terrible advice in this thread. Changing your credit card number or reporting it as stolen doesn't mean you are off the hook for the payment you agreed to. While Adobe probably won't care enough to do it, another company in its place could very well send the debt to collections and ruin your credit score. Next time read the terms of a contract before signing it. Adobe has a no-contract monthly plan which is only marginally more expensive.

Re: Adobe charges subscription cancellation fee

#57

This is why you ALWAYS use a Privacy.com (or similar) virtual credit card with limited access to your bank account. It's the same as creating a separation between your API layer and DB layer. They shouldn't have unmitigated access. Anytime I start a trial, or pay for a service provider with a high likelihood of screwing me over—Privacy.com virtual card.

Would love to see a recent review of Privacy.com vs Abine Blur. Does Privacy.com really make it so you can't delete an account?

Re: Adobe charges subscription cancellation fee

#58

Is this really a cancellation fee or is it just honoring your contract? AFAIK it's very clear on Adobe's page that your options are (1) Annual plan paid monthly, (2) Annual plan prepaid, and depending on the product (3) Monthly plan at usually 150% higher price. https://www.adobe.com/creativecloud/plans.html If you signed up for a yearly plan paid monthly, the cancellation fee is finishing your contract. If you didn'…

Justified or not, I personally take a dim view of cancellation fees in general. Evidently i'm not alone either.

I'd say especially when it's not costing Adobe anything to cancel your subscription, it's just a money grab.

There are some exceptions where a fee is ok like when it's actually putting the business out financially, like Garmin & Iridium satellite service agreements, Garmin has little choice...but clearly not the case for Adobe

Re: Adobe charges subscription cancellation fee

#59

Is this really a cancellation fee or is it just honoring your contract? AFAIK it's very clear on Adobe's page that your options are (1) Annual plan paid monthly, (2) Annual plan prepaid, and depending on the product (3) Monthly plan at usually 150% higher price. https://www.adobe.com/creativecloud/plans.html If you signed up for a yearly plan paid monthly, the cancellation fee is finishing your contract. If you didn'…

Is it really that clear? https://imgur.com/a/yQFQRKF

Right before hitting 'place order' there's a link to a pop-up modal with the cancellation terms.

> "Should you cancel after 14 days, you’ll be charged a lump sum amount of 50% of your remaining contract obligation and your service will continue until the end of that month’s billing period."

At no point is the total amount (aka, your contract obligation) displayed, just the monthly amount. I think it's deceptive, at best.

Re: Adobe charges subscription cancellation fee

#60
post #37

Earlier quoted context omitted.

I was on a similar plan, and same machine funnily enough. I downgraded to the Lightroom only plan and then cancelled - hopefully that should still work for you.

I just went through the process and they only let me switch to Lightroom annual (which I suspect starts a new annual subscription starting today). Curious, what did you choose as a replacement for raster graphics? GIMP is a no-go, as its slow and buggy as well.

For the majority of the basic Photoshop stuff, Photopea actually does the job quite well.
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