I was hit with this last year while struggling for funds. Upon seeing the cancellation fee, I simply reported my credit card lost, changed the contact details on my adobe account, and then just left the account to rot. Adobe will never see another dime from me.
How does this work legally? I see this sort of comment quite often, but in my jurisdiction the money I owe is bound by the terms of the contract, not by the ability of the company to debit my card. If I would do this, companies can and will send letters with the amount due and eventually may escalate to authorities or a bailiff.
Adobe charges subscription cancellation fee
51–60 of 603 posts
Re: Adobe charges subscription cancellation fee
#52Re: Adobe charges subscription cancellation fee
#53Doesn't this happen for every yearly plan that lets you pay in installments?
There is a final: 'By placing my secure order, I agree to Adobe's subscription and cancellation terms and Terms of Use' but you don't have to check a box. I think it's a bit deceptive.
Re: Adobe charges subscription cancellation fee
#54Ontop of all this, when trying to uninstall Adobe products through Windows' Add or Remove Programs, you need to create/ login with an online account. Adobe is literally the scummiest company ever.
Re: Adobe charges subscription cancellation fee
#55Is this really a cancellation fee or is it just honoring your contract? AFAIK it's very clear on Adobe's page that your options are (1) Annual plan paid monthly, (2) Annual plan prepaid, and depending on the product (3) Monthly plan at usually 150% higher price. https://www.adobe.com/creativecloud/plans.html If you signed up for a yearly plan paid monthly, the cancellation fee is finishing your contract. If you didn'…
Re: Adobe charges subscription cancellation fee
#56Re: Adobe charges subscription cancellation fee
#57This is why you ALWAYS use a Privacy.com (or similar) virtual credit card with limited access to your bank account. It's the same as creating a separation between your API layer and DB layer. They shouldn't have unmitigated access. Anytime I start a trial, or pay for a service provider with a high likelihood of screwing me over—Privacy.com virtual card.
Re: Adobe charges subscription cancellation fee
#58Is this really a cancellation fee or is it just honoring your contract? AFAIK it's very clear on Adobe's page that your options are (1) Annual plan paid monthly, (2) Annual plan prepaid, and depending on the product (3) Monthly plan at usually 150% higher price. https://www.adobe.com/creativecloud/plans.html If you signed up for a yearly plan paid monthly, the cancellation fee is finishing your contract. If you didn'…
Justified or not, I personally take a dim view of cancellation fees in general. Evidently i'm not alone either.
There are some exceptions where a fee is ok like when it's actually putting the business out financially, like Garmin & Iridium satellite service agreements, Garmin has little choice...but clearly not the case for Adobe
Re: Adobe charges subscription cancellation fee
#59Is this really a cancellation fee or is it just honoring your contract? AFAIK it's very clear on Adobe's page that your options are (1) Annual plan paid monthly, (2) Annual plan prepaid, and depending on the product (3) Monthly plan at usually 150% higher price. https://www.adobe.com/creativecloud/plans.html If you signed up for a yearly plan paid monthly, the cancellation fee is finishing your contract. If you didn'…
Right before hitting 'place order' there's a link to a pop-up modal with the cancellation terms.
> "Should you cancel after 14 days, you’ll be charged a lump sum amount of 50% of your remaining contract obligation and your service will continue until the end of that month’s billing period."
At no point is the total amount (aka, your contract obligation) displayed, just the monthly amount. I think it's deceptive, at best.
Re: Adobe charges subscription cancellation fee
#60Earlier quoted context omitted.
I was on a similar plan, and same machine funnily enough. I downgraded to the Lightroom only plan and then cancelled - hopefully that should still work for you.
I just went through the process and they only let me switch to Lightroom annual (which I suspect starts a new annual subscription starting today). Curious, what did you choose as a replacement for raster graphics? GIMP is a no-go, as its slow and buggy as well.