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Protonmail was down

protonstatus.com

51–60 of 83 posts

Re: Protonmail was down

#51
post #43

Earlier quoted context omitted.

> proton servers to a spam list Wait, what? Which serious organization adds a proper mail service on the spam list?

All of them, sadly. Outlook is probably the craziest of all, adding the a /16 of Hetzner, because 1 IP sent spam.

So MSFT continues its attempts to extinguish the smaller providers while ostensibly being in favor of "diversity" and open source.

How about blocking MSFT in Germany for anti-competitive practices?

Re: Protonmail was down

#52
post #28

As a paying user I feel that the reliability of their services in recent months has been completely unacceptable for me. That combined with the ridiculously slow rollout of new products (will calendar ever be fully released?) has now made me look at alternatives. I love the product itself and the idea behind it, but the amount of money I pay to host multiple domains for mail and for their VPN service is pretty absurd…

I use pm on personal emails where I need privacy. For work emails that I assume everyone can read and that needs availability I use Fastmail and G Suite

Re: Protonmail was down

#53
post #28

As a paying user I feel that the reliability of their services in recent months has been completely unacceptable for me. That combined with the ridiculously slow rollout of new products (will calendar ever be fully released?) has now made me look at alternatives. I love the product itself and the idea behind it, but the amount of money I pay to host multiple domains for mail and for their VPN service is pretty absurd…

Just to counter; I've been using their VPN and email for a while and haven't had a single problem. And while a proton calendar would maybe be useful, I personally don't need them nor want them to become a one stop shop for all things.

That's exactly what they're becoming though?

Re: Protonmail was down

#54
post #28

As a paying user I feel that the reliability of their services in recent months has been completely unacceptable for me. That combined with the ridiculously slow rollout of new products (will calendar ever be fully released?) has now made me look at alternatives. I love the product itself and the idea behind it, but the amount of money I pay to host multiple domains for mail and for their VPN service is pretty absurd…

We apologize for the unexpected incident this morning that resulted in an hour of downtime. We take this incident very seriously and will be conducting a full investigation and making changes to ensure that it does not reoccur.

This is the first significant downtime we have had in several years, and while we will strive to do better, the incident this morning is something way out of ordinary for Proton.

Regarding development speed, we are working on increasing our development velocity, but due to our security/privacy first approach, we can't cut any corners. You might remember that Gmail was in beta for 5 years before full release. Calendar has been in beta for around a year, and certainly won't take us 5 years.

Re: Protonmail was down

#55
post #48

Earlier quoted context omitted.

Proton mail bridge allows IMAP access. It comes with pro subscription.

It's still a completely pointless cludge, and another thing that can break. For no reason. No reason at all! I really wanna like and use Proton. I think some of the people behind it are great. I wanna support Swiss companies (I miss the place dearly). I don't mind that it's a bit more expensive than many competitors. BUT I WANT IMAP ACCESS without some crazy converter stuck in between me and my email.

Encrypted emails are not compatible with IMAP. So they need the crazy converter to make it work.

Re: Protonmail was down

#56
post #42
post #40

Earlier quoted context omitted.

It's also the only provider that I know of that keeps your emails as ransom if you don't continue payment once you're on an upgraded account, instead of downgrading it for you at the billing cycle. Good thing I only used my PM email to test things out, paid for an upgrade because I liked their public image, only to come back a year later and have no access to anything unless I pay up.

> keeps your emails as ransom if you don't continue payment once you're on an upgraded account Absolutely not acceptable. There are other, more gentle ways to convince your customers to stay.

It's typically swiss (i'm swiss) it is not even meant evil but out of sheer ignorance and stupidity we make decisions like that.

Recent examples:

-Switzerland wants to make a Free Trade Contract whith Indonesia, now Swissmem makes some Advertisement on YT with the starting sentence "Indonesia is not just Bali and Palmoil..." First that's kind of ignorant as if Switzerland is just Chocolate and Matterhorn. Second..PALMOIL..that's not something to brag about.

-We had a initiative, which in theory came thru, but was stopped (different theme). It was about Corporate responsibility (Swiss Corps are not allowed to break Swiss Laws even when they are not operating in Switzerland), and now imagine who made that Advertisement on YT against that initiative? F*cking NESTLE!!!

It's like: Hy i'm your dear friend Assad and i am against regulations concerning ABC-Weapons.

BTW: Hey Nestle and Swissmem, if you need someone who filters your BS for the modern age before it goes online, write me an Email (it's my username at protonmail...no pun intended)

Re: Protonmail was down

#57
post #50

Great timing /s. I switched to PM on Friday. I love the combination of features though. I pay for pro so I get catch-all email on custom domains. Really helps to see who sells your info and secure storage and no advertising with good web-mail client are obviously major selling points too. I wish them luck resolving the situation.

Catch-all is nice but I came from the self-hosting world where I could also customise the from address when I reply to a catch-all email. Protonmail only lets you reply from a non-catch-all address, so you end up leaking your "private" address if you ever reply. That's my only real complaint about Protonmail. I requested this feature but I doubt it's high up their priority list.

That's really the feature that I miss most of all. If you have a catch-all, you should be able to customize the from address when composing a message.

Re: Protonmail was down

#58
post #28

As a paying user I feel that the reliability of their services in recent months has been completely unacceptable for me. That combined with the ridiculously slow rollout of new products (will calendar ever be fully released?) has now made me look at alternatives. I love the product itself and the idea behind it, but the amount of money I pay to host multiple domains for mail and for their VPN service is pretty absurd…

idk > reliability of their services in recent months has Didn't affect me at all, sure they seem to currently slowly do some major infrastructure changes and there seem to have been service interruptions, but again mail is an asynchronous "slow" communication protocol so this didn't really affect me at all and besides today I didn't even notice it. > ridiculously slow rollout of new products Do you buy into services…

I never understood why people love proton so much. I pay less for more features (e.g. catch all and calendar) with mailfence. And mailfence just seams more honest and less theater like (no cryptocurrency, no vpn, no 1000 meters if granite. Just pgp and metadata removal.)

Re: Protonmail was down

#59
post #50

Great timing /s. I switched to PM on Friday. I love the combination of features though. I pay for pro so I get catch-all email on custom domains. Really helps to see who sells your info and secure storage and no advertising with good web-mail client are obviously major selling points too. I wish them luck resolving the situation.

Catch-all is nice but I came from the self-hosting world where I could also customise the from address when I reply to a catch-all email. Protonmail only lets you reply from a non-catch-all address, so you end up leaking your "private" address if you ever reply. That's my only real complaint about Protonmail. I requested this feature but I doubt it's high up their priority list.

That makes sense although I still have an info@ email that collects my catch-all that is not my main, so while I agree it would be preferable to customise from address, at least I still retain a signal that it isn't personal email.

Re: Protonmail was down

#60
post #35

It is not for a few minutes but it had been nearly an hour. Seriously considering to switch to another provider. Damn!!

While I agree with the sibling that an hour's downtime isn't much, and that you can't expect much better performance than that, I'd like to give a shoutout to mailbox.org. I originally chose them over Proton when degooglifying my life because of Proton's absolutely batshit crazy idea not to offer IMAP access. I've been very very happy with mailbox for years. Their web interface is ugly, but like I said… IMAP.

ProtonMail does client side encryption/decryption so there is no way to offer vanilla IMAP endpoints without some sort of client side decryption. This is what ProtonMail Bridge does. Although I'd admit it's not always the most stable experience, depending on your mail client.
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