51–60 of 63 posts
I'm surprised tawk.to [1] hasn't got a mention yet. It was easy to set up and while quite limited, is free so perfect for our small startup. [1] https://www.tawk.to/
> Tawk.to was unfortunately the worst live chat service that we tested[...]
Hm I was hoping for waaaay more tools being listed and compared. It doesn't even contain a single tool I would have considered (Signal, Wire, Discord, Riot (I know it got renamed)). I would also like to see unfortunately widespread tools in there like MS Teams or Slack.
This is about website-integrated live chat tools for support, sales, etc-- not for within-team collaboration like the tools you mentioned.
Also a shoutout to the other live chat creators in here, you guys also have great products too! @areichert and @bcx
Check out: https://user.com | Live chat: https://user.com/en/live-chat/
We were probably writing the first few lines of code for Papercups around the time this article was written (in July), but we're another Intercom alternative :) Like Chatwoot, we're open source and have a free tier on our hosted version for anyone who'd like to give us a try! Here's the repo [0], website [1], and demo [2]. [0] https://github.com/papercups-io/papercups [1] https://papercups.io/ [2] https://app.papercu…
We were probably writing the first few lines of code for Papercups around the time this article was written (in July), but we're another Intercom alternative :) Like Chatwoot, we're open source and have a free tier on our hosted version for anyone who'd like to give us a try! Here's the repo [0], website [1], and demo [2]. [0] https://github.com/papercups-io/papercups [1] https://papercups.io/ [2] https://app.papercu…
Earlier quoted context omitted.
Thanks for this - this is really cool - and I actually signed up for an account to look around based on an earlier comment. Now can I get a programmatic hook into storytime? I suppose some competitor products would use this feature for an "AI Bot".
We just released Storytime last week in beta, so it's still quite basic in its feature set :P What kind of hooks would you like? (e.g. on certain events, trigger certain callbacks?)
I'd want to get all events occurring (through a webhook for example) and then make API calls to send both online and offline messages. Offline messages as a way of maybe sending product updates. Online messages to engage users as they're going through their journey
Anyone know apps that include an SDK for iOS and Android. We've been stuck with intercom because we need to be able to send iOS and Android messages, and push notifications, for support.
Not sure if anyone is interested, but I created an app allowing a company to directly chat with customers via text messaging (rather than a widget embedded on your website). Could be more useful for brick and mortar type businesses rather than web based. https://www.outseed.io/
How is business? I created something similar but as an embedded widget just prior to Covid. Had to pause it when brick and mortar businesses took a major hit in March. Just curious if you're seeing interest from them again.
Earlier quoted context omitted.
We just released Storytime last week in beta, so it's still quite basic in its feature set :P What kind of hooks would you like? (e.g. on certain events, trigger certain callbacks?)
Could you expose an API so I could write my own custom bots? I'd want to get all events occurring (through a webhook for example) and then make API calls to send both online and offline messages. Offline messages as a way of maybe sending product updates. Online messages to engage users as they're going through their journey
If you email me at alex [at] papercups.io I can keep you posted on our updates!