Launch HN: Cohere (YC S20) – Real-time user support for web apps • Hacker News Board

Re: Launch HN: Cohere (YC S20) – Real-time user support for web apps

#51

Post by r_singh » Fri, Oct 30, 2020, 7:05 AM UTC

Similar product[1] exists since a few years and even works pretty well (I took a demo once).

[1] - Surfly.com

Re: Launch HN: Cohere (YC S20) – Real-time user support for web apps

#52

Post by m00x » Fri, Oct 30, 2020, 7:32 AM UTC

mwcampbell wrote: post #14

> Pointing things out over Zoom screenshare is highly time consuming ("click the 4th checkbox on the right", "click the handle and drag") There are also accessibility issues, on both sides of the connection. For example, if the person providing support is blind, image-based screen sharing is completely unusable; they would have to ask the customer to run a screen reader and share audio (or more likely, they just woul…

You can give out remote control on Zoom as well. I'm not sure how this is better.

Re: Launch HN: Cohere (YC S20) – Real-time user support for web apps

#53

Post by swyx » Fri, Oct 30, 2020, 9:38 AM UTC

yunyu wrote: post #46

40four wrote: post #42

Earlier quoted context omitted.

Same for me. The demo is really cool, this seems like a fantastic concept. But getting my back button hijacked drives me crazy.

Thanks for reporting, this shouldn't be the case (I'm unable to replicate it on Chrome). Will test on iOS!

also happened on Android chrome

Re: Launch HN: Cohere (YC S20) – Real-time user support for web apps

#54

Post by lucasverra » Fri, Oct 30, 2020, 11:01 AM UTC

Hello there, looks amazing.

What is the GDPR compliance paperwork to have this roll OK with GDPR folks ?

Why should I install the NPM module instead of the script ? Is there some performance gain/loss of one install method vs the other ?

Re: Launch HN: Cohere (YC S20) – Real-time user support for web apps

#55

Post by mwijaya736 » Fri, Oct 30, 2020, 11:14 AM UTC

Can we use it for Android app or only web app for now?

Re: Launch HN: Cohere (YC S20) – Real-time user support for web apps

#56

Post by [deleted] » Fri, Oct 30, 2020, 11:46 AM UTC

r_singh wrote: post #51

Similar product[1] exists since a few years and even works pretty well (I took a demo once). [1] - Surfly.com

[deleted]

Re: Launch HN: Cohere (YC S20) – Real-time user support for web apps

#57

Post by cwhiz » Fri, Oct 30, 2020, 11:48 AM UTC

Why is Google the only way to login? This is an instant dealbreaker for me.

Re: Launch HN: Cohere (YC S20) – Real-time user support for web apps

#58

Post by yunyu » Fri, Oct 30, 2020, 3:26 PM UTC

mpenn wrote: post #39

Would it work out of the box with a react native app?

We don't support React Native at the moment, but it's something we're looking to do!

Re: Launch HN: Cohere (YC S20) – Real-time user support for web apps

#59

Post by yunyu » Fri, Oct 30, 2020, 3:29 PM UTC

r_singh wrote: post #51

Similar product[1] exists since a few years and even works pretty well (I took a demo once). [1] - Surfly.com

Because it's a proxy, Surfly seems like it would be great for demos or scheduled calls where you're able to send out a link to the customer. After the initial integration, Cohere works for users without any effort on their end.

Re: Launch HN: Cohere (YC S20) – Real-time user support for web apps

#60

Post by [deleted] » Fri, Oct 30, 2020, 4:11 PM UTC

40four wrote: post #42

rapind wrote: post #41

Earlier quoted context omitted.

Slightly frustrated the demo broke my back button (history hijacking) on my phone (safari) and I had to close the window (should have opened it in a new tab i guess).

Same for me. The demo is really cool, this seems like a fantastic concept. But getting my back button hijacked drives me crazy.

[deleted]