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Optimizely to be acquired by Episerver

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Re: Optimizely to be acquired by Episerver

#51

I hope the founder exited well. I remember working with him at Google when he was the PM for Google Optimizer. Nice guy.

I don't. The founders pushed people who trusted them to work hard and value the company over their own needs. While the founders and their friends were able to pull out equity, every one else was told that they had to wait their turn, which never came.

If Dan and Pete were nice guys, they would have take care of the employees that built their company. The employees wouldn't have been millionaires, but they might be able to scrape together a down payment for a house. And not like the mansion that Dan has, just something that would move them out of the fear of rents increasing and losing their jobs.

They used to be nice guys. I don't wish ill towards them, but they do not deserve a good exit with this.

Re: Optimizely to be acquired by Episerver

#52

(co-founder of Optimizely here) HUGE thank you to YC and the entire HN community for all their support over the years. It was almost ten years ago that we launched here on HN. [1] [1] https://news.ycombinator.com/item?id=1788634

thanks for an amazing culture and experience at Optimizely, Dan.

Re: Optimizely to be acquired by Episerver

#53
post #22

Just kicked the tires on Optimizely for a site with less than a million MAU. They wanted $50K upfront for one year. No monthly or quarterly billing available. Went with Google Optimize instead, works fine for free. In the face of that, very surprised Optimizely doesn't do month to month to get folks started.

Optimizely used to, but their sales strategy changed to deliberately reposition themselves in the market. They've priced out self-service and smaller users, and repositioned their sales model for larger companies with immature internal capabilities. They lock you in with that annual pricing, and include enough margin to throw a massive amount of support resources at you to ensure you get everything fully off the grou…

I have been thinking about how Saas has been the golden product but how as some smaller Saas companies grow they no longer appear to be selling Software as a service but rather Service via software.

Re: Optimizely to be acquired by Episerver

#54

In 2014 I wrote an article on why Optimizely's approach to AB testing was statistically flawed [1]. I was working at a competitor so I needed to be a bit circumspect. It was discussed here: https://news.ycombinator.com/item?id=7287665 I always wondered how they got away with it for so long. [1] http://www.datascienceassn.org/sites/default/files/Most%20Wi...

Have you ever given thought to generalizability in A/B tests? I'm surprised there isn't more of a developing science of constructs that generally work...

Re: Optimizely to be acquired by Episerver

#55

I hope the founder exited well. I remember working with him at Google when he was the PM for Google Optimizer. Nice guy.

I don't. The founders pushed people who trusted them to work hard and value the company over their own needs. While the founders and their friends were able to pull out equity, every one else was told that they had to wait their turn, which never came. If Dan and Pete were nice guys, they would have take care of the employees that built their company. The employees wouldn't have been millionaires, but they might be a…

Wasn't Dan or Pete forced to step down on account of gross incompetence? I recall there being some internal drama about their departure.

Re: Optimizely to be acquired by Episerver

#56
post #37

I worked at Optimizely from before its series A in 2012 until the end of 2016, so I have a unique perspective on this. For most of the time when I worked at Optimizely, the company was all the rage. It appeared at the top of most "hot startup" lists, the Glassdoor reviews were 5/5, revenue was skyrocketing, and for a period in 2014 it became the fourth most valuable YCombinator company (after Stripe, AirBnB, and Drop…

Why Stripe will likely win: https://news.ycombinator.com/item?id=24067211 Continuing self-service while expanding "up market" into the enterprise. If AWS can be self-service, pretty much any service can be.

Stripe may expand "up market" at some point, but at the moment they're pretty enterprise unfriendly and don't seem interested in becoming enterprise friendly. You can't pay for phone support, their PCI compliance can cause some enterprise customers to blink and even if you're funneling millions through them they won't negotiate on price like other payment gateways. Also many of their more advanced features, just aren't that well implemented or documented (think connected accounts, etc) and since those cases aren't as heavily used we've had to side-channel to a C-level to get an issue expedited after bouncing around support for a show-stopper bug.

Additionally as a sidenote, that market is quite crowded with a LOT of choices. This is certainly not a winner take all industry, there are literally 20+ choices that will be reliable. Typically most large enterprises will end up with a vendor that will give them a good deal on rates, which isn't Stripe.

Re: Optimizely to be acquired by Episerver

#57

I worked at Optimizely from before its series A in 2012 until the end of 2016, so I have a unique perspective on this. For most of the time when I worked at Optimizely, the company was all the rage. It appeared at the top of most "hot startup" lists, the Glassdoor reviews were 5/5, revenue was skyrocketing, and for a period in 2014 it became the fourth most valuable YCombinator company (after Stripe, AirBnB, and Drop…

Surely you're joking, Mr. Feynman. (Sorry, I've kind of always wanted to be able to say that in casual conversation and not have it be a total non sequitor.)

But, seriously, your description does sound exactly like a company on the decline. I couldn't blame you for bailing. What do you think the first signs that things were terminal there?

Re: Optimizely to be acquired by Episerver

#59

I worked at Optimizely from before its series A in 2012 until the end of 2016, so I have a unique perspective on this. For most of the time when I worked at Optimizely, the company was all the rage. It appeared at the top of most "hot startup" lists, the Glassdoor reviews were 5/5, revenue was skyrocketing, and for a period in 2014 it became the fourth most valuable YCombinator company (after Stripe, AirBnB, and Drop…

I joined in 2015 and left after 2 months. I had left a fast growing late-stage startup, AppDynamics, where revenue was doubling every 12 months, from $75M to about $150M when I left. The director of engineering at Optimizely who hired me said their revenue was doubling too, from $40M to $80M. At the next all hands a few weeks later, the CEO said revenue had been declining slightly for 2 straight quarters. At lunch, after the all hands, no one seemed to care. Someone literally complained that their friends at AirBnb got duck for lunch and we didn’t. The director either lied to me or didn’t know. People were nice and smart, but it was clearly going off a cliff. It seems for many B2B startups the march up the value chain to enterprise is challenging, especially with regards to pricing. I remember the president of sales at AppDyanmics would not cut prices to compete against New Relic in the self-serve market. At Optimizely, I recall enterprises were pissed at being charged more just for better SLAs. From other comments it sounds like they finally figured out the enterprise pricing model by jettisoning self-service. Not sure if that was the right call or they could have found better success by avoiding the pricing consultant fiasco. Though I vaguely recall they were losing too much money per customer so that needed fixing. In any event, it’s hard enough to make money in startups as an employee, but declining revenue at a growth stage startup is a death sentence for your equity. I liked the people at Optimizely, the transparent culture was great, and I wished it would have done better, but the writing was on the wall. Sure enough, not long after leaving the first round of layoffs came, private equity invested, and the announcement was revenues doubled over the prior 18 months, minus the detail of the last 6 being flat to down. Sorry to hear about the impact on you. This is a problem with the current state of startups staying private longer and why I likely won’t work for one that doesn’t have an extended exercise window [1].

[1] https://zachholman.com/posts/fuck-your-90-day-exercise-windo...

Re: Optimizely to be acquired by Episerver

#60

I worked at Optimizely from before its series A in 2012 until the end of 2016, so I have a unique perspective on this. For most of the time when I worked at Optimizely, the company was all the rage. It appeared at the top of most "hot startup" lists, the Glassdoor reviews were 5/5, revenue was skyrocketing, and for a period in 2014 it became the fourth most valuable YCombinator company (after Stripe, AirBnB, and Drop…

I have a sort of general question about this narrative, which seems to apply to lots of startups that begin as self-service, developer-focused projects and end in enterprise hell.

Is it not the case that these startups begin developer-facing, get market traction, are lavishly funded, and then discover that the self-service offering they've built simply can't satisfy the projections they've made to justify their valuation?

Which is to say: would Optimizely be doing much better if they hadn't pivoted into enterprise hell? Or would they be a much smaller company?

I see why customers would have a strong preference! But it's less clear to me what the right decision for the business is. But I'm just asking!

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