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Microsoft Outlook is crashing worldwide with 0xc0000005 errors

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Re: Microsoft Outlook is crashing worldwide with 0xc0000005 errors

#51
I always thought I really disliked Outlook ( because of so many issues) until I worked for this well known startup and started using Gmail. Man, how I miss all the Outlook issues... at least it was good for reading/writing email.

Disliking something can be quite relative I guess...

Re: Microsoft Outlook is crashing worldwide with 0xc0000005 errors

#52
Wild - I experienced this first thing in the morning. I'm running Windows 20H2 (19042.388) and Office Beta (v2008, b13102.20002) and assumed it was from the recent updates. Online repair didn't work, full repair didn't either, but a complete uninstall/reboot/reinstall worked and preserved my profile just fine (I thought it was perhaps the profile too but guess not) - Wild!

Re: Microsoft Outlook is crashing worldwide with 0xc0000005 errors

#54
post #45

Earlier quoted context omitted.

I think an interesting counterpoint to my observation is Firefox claimed they lost a lot of users because Google services just broke in odd ways only on Firefox so users moved to Chrome.[1] My counter to that would be, even though Firefox was and is a big company it's easy to change. A lot of services like Outlook, Chrome, or Gmail or just downright colossal at this point. Changing from Gmail isn't easy because of al…

> Changing from Gmail isn't easy because of all the other services and logins associated with it. You can keep the Gmail account and start using a new one somewhere else. You start registering to new services with your new account and gradually migrate old services to it if they let you. You end up with gmail for social logins (which hopefully you can migrate too) and little else. I do have a Gmail account. I use it…

> You start registering to new services with your new account and gradually migrate old services

Try doing this with with thousands of employees with multiple devices and varying computer skills, at the same time, while keeping a business running. Don't forget to factor in multiple 2FA systems, that you also have more service accounts than you probably think, and that your spam filters will change behaviors (for that added bit of uncertainty).

Helpdesk needs valium, badly

Re: Microsoft Outlook is crashing worldwide with 0xc0000005 errors

#55
post #38

Earlier quoted context omitted.

My apologies.

No worries at all - they didn't even mention that the article had been amended, so most folks finding this HN thread now will likely feel just as you did. I appreciate your comment, as it alerted me to the fact that there is now an all-in-one page with a good overview of the issue and workarounds that I can share with others.

It was amended probably because of the comment here.

Re: Microsoft Outlook is crashing worldwide with 0xc0000005 errors

#56
post #4

What is going on with Outlook for Windows? For years, it froze its entire UI whenever there was some network lag on the IMAP server, and the recent improvements for Outlook strangely focus only on their Mac, web, and mobile versions. Does the Windows version still have a future? It seems to be stuck in some maintenance limbo.

It still freezes (as in says “not responding) for ten seconds when I type the first character in the search/filter box above the email list. How does something like that to pass through testing?

Something that scales with mailbox size, network latency or similar is happening on the UI thread in Microsoft Outlook. This boggles my mind every time it happens, which is every day.

Something tells me Outlook is a huge pile of legacy C++ that no one dares rewrite any major part of even in the face of issues like this.

Re: Microsoft Outlook is crashing worldwide with 0xc0000005 errors

#57
post #51

I always thought I really disliked Outlook ( because of so many issues) until I worked for this well known startup and started using Gmail. Man, how I miss all the Outlook issues... at least it was good for reading/writing email. Disliking something can be quite relative I guess...

I like gmail fine for personal email. I don't see how anyone gets work done with it.

Re: Microsoft Outlook is crashing worldwide with 0xc0000005 errors

#58
post #25
post #12

If you're on Office 365, the Outlook web client is great ( https://outlook.office.com ). In fact, I haven't used the full client since 2015, except for rare cases. Or, you can enjoy the quiet while email is down :)

Would have to disagree. With any ad/tracking protection or non-chromium based browsers, the web client is not very good. For MacOS, it constantly requires reloads in order to get different folders, emails, or other basic functionality (Calendar, Categories, etc) to work correctly. The text editor is completely random in what it decides to do with formatting, links automatically have a gigantic preview link inserted i…

Hmm; Maybe I'm not a power user of Office 365 Outlook, but I'm on openSUSE Tumbleweed, running Firefox and that's all I use for work e-mail. I think I have Chrome and Chromium on here, but I haven't used them in months.

At this point, if the OS wasn't an issue, I wouldn't use the full client, ever (for all of the reasons others have provided). The only gremlin I've encountered, routinely, is a situation where the rich editor doesn't see a "space" until I've typed a character after it. It's mildly distracting at worst, and far less of a problem than typing and having the thing just sit there like it'll get to my input as soon as the spirit moves it.

On that note, really, all of Microsoft's web products have been pleasant to use. They've become good enough that I rarely end up in the LibreOffice equivalents. The "Teams" client for Linux (in Preview; I run the Insiders version) integrates well -- clicking links from my calendar opens meetings. Some things are a little off, but are a few settings away from being ideal for me. It's lacking some of the features of its more developed Windows client, but it isn't as bad as the mac Lync client was back when I last had an opportunity to experience Microsoft's conferencing platform on non-Windows.

Re: Microsoft Outlook is crashing worldwide with 0xc0000005 errors

#59
I still don't understand why Microsoft doesn't print human readable error code instead of just "0xc0000005".

To figure out what the actual message is, you first have to figure out if you are seeing a HRESULT or a NTSTATUS[1]. In this case the leading 0xC is an invalid HRESULT, so it's for sure an NTSTATUS. Then you just look up the code in the bottom two bytes [2].

In this case it's just error code 5: "STATUS_ACCESS_VIOLATION", which is a memory access error, which typically means it's a bug where the program accidentally is trying to read outside of its memory space.

So, for sure an application error and not something that the user did or some sort of system issue.

There are also "facility" codes which can give you more information what where the issue is happening, but this code is just using the default.

I suppose this is better than when they would print the decimal value instead of the hex. "WTF is error code 3221225477?"

[1] https://docs.microsoft.com/en-us/openspecs/windows_protocols...

[2] https://docs.microsoft.com/en-us/openspecs/windows_protocols...

Re: Microsoft Outlook is crashing worldwide with 0xc0000005 errors

#60
post #54
post #45

Earlier quoted context omitted.

> Changing from Gmail isn't easy because of all the other services and logins associated with it. You can keep the Gmail account and start using a new one somewhere else. You start registering to new services with your new account and gradually migrate old services to it if they let you. You end up with gmail for social logins (which hopefully you can migrate too) and little else. I do have a Gmail account. I use it…

> You start registering to new services with your new account and gradually migrate old services Try doing this with with thousands of employees with multiple devices and varying computer skills, at the same time, while keeping a business running. Don't forget to factor in multiple 2FA systems, that you also have more service accounts than you probably think, and that your spam filters will change behaviors (for that…

If a company married Google or any other similar service provider I expect that the migration in case of divorce is going to be expensive. For a single person not so much.
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