51–60 of 290 posts
Earlier quoted context omitted.
> payment processing (3%) + 2-3% overhead. Is that anywhere near enough to actually pay for a delivery? I have both the Dasher app and the DoorDash app. That delivery I pay $2.99 for leads to the Dasher often being offered $13 on a $30 order with a $4 tip.
Grubless et.al can charge as high as 30% for just order and payment processing, delivery through their network is extra.
You're missing one thing - a restaurant is more then the delivery of food to a plate. Just because they can have food made for food delivery services, doesn't mean it will be the best choice for regular customers. Where restaurants compete with food delivery is by being in a physical location that people seek to have an experience. Or a quick stop on a car ride. Or a fast snack near work. For some restaurants food de…
They thrive because people are lazy - both restaurant and their customers. Restaurants can make a concerted effort to ask regular clients to order from their own websites/apps but rarely do even when they can make an extra 10-15% after giving the customers 10% off. Customers are lazy because inspite of all the talk of supporting local, they are too hooked on click-click-click and ordered. The delivery apps have hundr…
The home-grown app in Tulsa will never have the capital for marketing and sales reps that allow it to capture a healthy market share of restaurants. And if they do somehow make it, once they become the market leader, they're going to start asking for a larger portion of the pie. That's how business works, be it in Tulsa or SV.
I'm not a huge fan of moralistic takes on business. If you're selling something dangerous then that's wrong, but it's very easy to be blinkered from a high position.
If people want to buy food in a certain way I can't really blame them - arguably the same with Uber and taxis, Uber has disrupted an industry which was fairly uncompetitive and politically charged (Their prevalence indicates the customers appreciate their presence in the space)
Earlier quoted context omitted.
Restaurants are a lot of things. But lazy is not one of them. Have you ever worked at a restaurant?
You are right, lazy is the wrong word, irrational perhaps? I have worked in commercial kitchens and have plenty of friends who run restaurants and have spend time in their operations. They regularly complain about the 30%+ they fork over to grubless. 30% is an insane fraction in a business that barely makes an accounting profit! In established restaurants, a significant fraction of the orders come from repeat custome…
Lazy is not the wrong word. They couldn't be bothered to put up that website until now. They couldn't be bothered to innovate and wanted to keep people needing to call on their phones.
They slashed their own wrists with their mediocrity.
This is an area where teenagers routinely make money by building these kinds of websites.
They thrive because people are lazy - both restaurant and their customers. Restaurants can make a concerted effort to ask regular clients to order from their own websites/apps but rarely do even when they can make an extra 10-15% after giving the customers 10% off. Customers are lazy because inspite of all the talk of supporting local, they are too hooked on click-click-click and ordered. The delivery apps have hundr…
Restaurants are a lot of things. But lazy is not one of them. Have you ever worked at a restaurant?
i mean why isn't dominos, pizzahut, etc. teaching them how to do delivery?
with everything going on, with these apps not helping restaurants, i decided to stop using these apps and go get my food myself. i only use apps when i get lazy like OP says.
People appear to be forgetting how horrible food delivery was pre-UberEats/DoorDash et al. It was horrible and the food was always cold. Once they started doing food delivery it was a game changer. My food arrived hot enough that I had to wait sometimes but almost always pleasantly warm. To me, it’s worth paying the fees, especially since I don’t have to spend time going out, waiting, driving back. When I go for In’n…
That said I think where these delivery services have come in is at places that historically didn’t have their own delivery. Now these places suddenly have “delivery as a service” to add on with Seemingly no additional work, a fee, and additional revenue.
These places could easily start their own delivery service if they want, but they must still think it’s easier to pay the delivery as a service fees.
Earlier quoted context omitted.
Restaurants are a lot of things. But lazy is not one of them. Have you ever worked at a restaurant?
You are right, lazy is the wrong word, irrational perhaps? I have worked in commercial kitchens and have plenty of friends who run restaurants and have spend time in their operations. They regularly complain about the 30%+ they fork over to grubless. 30% is an insane fraction in a business that barely makes an accounting profit! In established restaurants, a significant fraction of the orders come from repeat custome…
It's not actually clear to me that every restaurant acting individually can actually recover that delivery service fee. There's no economy of scale for them to exploit.
They thrive because people are lazy - both restaurant and their customers. Restaurants can make a concerted effort to ask regular clients to order from their own websites/apps but rarely do even when they can make an extra 10-15% after giving the customers 10% off. Customers are lazy because inspite of all the talk of supporting local, they are too hooked on click-click-click and ordered. The delivery apps have hundr…
The home-grown app in Tulsa will never have the capital for marketing and sales reps that allow it to capture a healthy market share of restaurants. And if they do somehow make it, once they become the market leader, they're going to start asking for a larger portion of the pie. That's how business works, be it in Tulsa or SV.
These entities are the exception and not the rule but one can always hope. I know, I know, hope is not a strategy ;)