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Shibboleths that get you past the initial script stage

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Re: Shibboleths that get you past the initial script stage

#51
>it isn’t a state secret that “500mg of acetaminophen” and “a Tylenol” are the same thing

I always make a habit of specifying the chemical name anyway since certain drugs have different names in different regions. For example, if you were to order Benadryl in the USA, you'd get diphenhydramine, but in the UK, you'd get cetirizine. Also sometimes if you specify the brand name, they'll give you the brand, rather than the generic.

Re: Shibboleths that get you past the initial script stage

#52

So when this guy is dealing with a doctor. He pretends to be a doctor himself? I assume the doctor would notice the guy is acting like a weird asshole for some reason but not mention it. I guess the tweeter thinks hes being cool and 'hacking' his interactions with people, but I reckon he's just acting like a weird asshole and people are having to deal with it. This is just quite funny imo.

Completely agree. The guy should look at his own profession first and realise how easily he could spot people who learnt a few phrases or facts then look again at himself.

Re: Shibboleths that get you past the initial script stage

#53

Technical support would go more smoothly if they asked about the submitter's technical level. Dreamhost's support form used to have a field on how technical are you. The options went something like "I know nothing" to ""not being funny, but I probably know than you".

I wonder why they dob't do this - it would be a win-win for every ne. I've done this for years, describe in the initial ticket your environment, and say that you're reinstalled several times. Stuck for weeks with Microsoft and Adobe on the part where they just keep parroting the script and asking to reinstall no matter how many times you say you're done it. It's infuriating!

Re: Shibboleths that get you past the initial script stage

#55
post #51

>it isn’t a state secret that “500mg of acetaminophen” and “a Tylenol” are the same thing I always make a habit of specifying the chemical name anyway since certain drugs have different names in different regions. For example, if you were to order Benadryl in the USA, you'd get diphenhydramine, but in the UK, you'd get cetirizine. Also sometimes if you specify the brand name, they'll give you the brand, rather than t…

Another pharmacy one is just saying "brand" vs. "generic", generally.

Re: Shibboleths that get you past the initial script stage

#56
>A bank: a) Do it only on paper. b) Address to any of Office of the President, Chief Compliance Pfficer, General Counsel, or Investor Relations.

My dad speaks English as a second language and asks my family to proofread things. I have no idea where he got this from, but there was a period of time when he'd write letters addressed to the President of JP Morgan, or, The Comptroller of Maryland, etc. At first we all thought he was just being kooky, but lo and behold these letters were effective for all sorts of issues.

Re: Shibboleths that get you past the initial script stage

#57
post #10

This is (hopefully not) obnoxiously off-topic... As a Hebrew speaker, I wish the "shibboleth" idiom (which is a good one) was translated, rather than transliterated. laoned idioms are inherently exotic, and this one is worth demystifying It means any choice of word (or pronunciation, in the literal example) that clearly identifies the speaker's group affiliations. A good modern example is "LondonDerry/Derry. This'd b…

I'm not Irish, so Derry is just as exotic as shibboleth.

English is made of Greek and Latin and German and more; it's weird to say that one of those languages is exotic, but weirder still to level that complaint against the oldest known word whose meaning hinges on it being intentionally exotic.

Finally, Londonderry/Derry is a disagreement, not a shibboleth. Shibboleth is about having the ability to pass as a native, not the preference to do so. In modern IT terms, It's something you are, not something you know.

Re: Shibboleths that get you past the initial script stage

#58
post #10

This is (hopefully not) obnoxiously off-topic... As a Hebrew speaker, I wish the "shibboleth" idiom (which is a good one) was translated, rather than transliterated. laoned idioms are inherently exotic, and this one is worth demystifying It means any choice of word (or pronunciation, in the literal example) that clearly identifies the speaker's group affiliations. A good modern example is "LondonDerry/Derry. This'd b…

> Shiboleths can have serious weight

Yeah "shibboleth" carries a really serious (life/death) connotation for me as well. Was confused to see it here like this.

Re: Shibboleths that get you past the initial script stage

#59

So when this guy is dealing with a doctor. He pretends to be a doctor himself? I assume the doctor would notice the guy is acting like a weird asshole for some reason but not mention it. I guess the tweeter thinks hes being cool and 'hacking' his interactions with people, but I reckon he's just acting like a weird asshole and people are having to deal with it. This is just quite funny imo.

Completely agree. The guy should look at his own profession first and realise how easily he could spot people who learnt a few phrases or facts then look again at himself.

Yes, exactly.

Re: Shibboleths that get you past the initial script stage

#60

I’ve given thought in the past to some sort of ‘support reputation system’. After calling tech support, they’d rate your manner and how capable you seemed, and this would feed through into your future calls (e.g. calling an ISP with a genuine + very technical question might mean you go straight to the highest tier of tech support next time you call). It would save time for tech support workers too; no need to vet ver…

Great idea, but realistically someone will figure out how to use it for ad-tracking.
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