Had this happen to me last week. Thankfully they only tried to get into a few e-mail accounts, which I was quick enough to get into, kill their session, and recover them before any real damage was done. AT&T of course claimed it was impossible for that to happen, despite a different phone showing up in my account, a bunch of unexplained SMS messages I never received, and two calls accessing my voicemail that I didn't…
Man sues AT&T over 'SIM Swap' hack allegedly involving employees
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Re: Man sues AT&T over 'SIM Swap' hack allegedly involving employees
#52I’m still wondering why I can’t use Touch ID to do U2F...
Re: Man sues AT&T over 'SIM Swap' hack allegedly involving employees
#53He's got good evidence. The SIM-swappers have actually been convicted. ATT says it's "an industry" problem, but it's 100% their problem. They are doing nothing to stop employees from robbing their customers. Of course the victim could probably have protected his "life savings" better, but that's not the point.
AT&T's going to say "you don't own that phone number--it's ours--and we never said it was intended for verifying your identity. Take it up with whoever stole your number and your--wait, someone stole your cryptocurrency ? You realize banks are insured against mistakes like this and bitcoin wallets aren't, right?"
Re: Man sues AT&T over 'SIM Swap' hack allegedly involving employees
#54Had this happen to me last week. Thankfully they only tried to get into a few e-mail accounts, which I was quick enough to get into, kill their session, and recover them before any real damage was done. AT&T of course claimed it was impossible for that to happen, despite a different phone showing up in my account, a bunch of unexplained SMS messages I never received, and two calls accessing my voicemail that I didn't…
How did they know your email password and phone number at the same time?
Re: Man sues AT&T over 'SIM Swap' hack allegedly involving employees
#55This is exactly why I’m only faithful to FIDO U2F keys. Got a couple and ensure they’re safe. No one’s hacking my accounts unless they crack both my passwords and rob me physically... which at this point doesn’t seem like it’s going to happen.
Re: Man sues AT&T over 'SIM Swap' hack allegedly involving employees
#56This is exactly why I’m only faithful to FIDO U2F keys. Got a couple and ensure they’re safe. No one’s hacking my accounts unless they crack both my passwords and rob me physically... which at this point doesn’t seem like it’s going to happen.
“Hello thanks for calling. I understand you want to reset your password. To verify it’s really you may I have your cryptographically impregnable super token? Oh it’s lost, I see, how about can you verify your billing zip? Splendid you’re all reset.”
Re: Man sues AT&T over 'SIM Swap' hack allegedly involving employees
#57Earlier quoted context omitted.
“Hello thanks for calling. I understand you want to reset your password. To verify it’s really you may I have your cryptographically impregnable super token? Oh it’s lost, I see, how about can you verify your billing zip? Splendid you’re all reset.”
I think he's saying that the private keys to his crypto never leave physical hardware. There is no phone number to call if he loses them, but on the other hand what you are describing is impossible.
Re: Man sues AT&T over 'SIM Swap' hack allegedly involving employees
#58I’ve mostly disabled 2fa via phone where alternatives exist. Unfortunately some services (such as twitter) require you to verify a number (you can sign up, but you’ll quickly be account-locked without providing a number) I’m still wondering why I can’t use Touch ID to do U2F...
Re: Man sues AT&T over 'SIM Swap' hack allegedly involving employees
#59Earlier quoted context omitted.
I think he's saying that the private keys to his crypto never leave physical hardware. There is no phone number to call if he loses them, but on the other hand what you are describing is impossible.
The joke is a thief will get ahold a live person and still be easily able to social engineer account access, despite best efforts to lock it down with technology.