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Leaving Google Fi

jasonatwood.io

51–60 of 296 posts

Re: Leaving Google Fi

#51

I'm pretty happy with Ting. Been with them for several years. Their data isn't cheap but their customer support more than makes up for it. https://ting.com/

I live in a Ting fiber city, and having them as my home ISP has been the most amazing telecom experience ever. They’re the best.

Re: Leaving Google Fi

#52
post #18

About to leave for Paris on google fi for the first time from the US and praying that it works well. Supposedly I don’t have to notify them and it should be the same price for data and just a little more for old-fashioned sms and phone calls.

FWIW, I've used Fi overseas in about a dozen different countries across the Americas, Europe and Asia. Service is usually better than in the U.S. Phone calls I believe get a per minute charge, SMSs are free and data is exactly the same rate you pay in the U.S. It's been flawless. Literally as easy as driving between states.

I've enjoyed it, but none of my SMS messages ever seem to be delivered while I'm overseas. I just fell back on over the top services and didn't worry about it, thought it was happening to everyone on those networks.

Now I'm dreading a support call...

Re: Leaving Google Fi

#53

Earlier quoted context omitted.

This sounds like a great way to get your entire Google account suspended.

Also the accounts of any business you work for or ever work for in the future!

I would consider that to be a good thing. Every business who uses Google services should stop doing it right away.

Re: Leaving Google Fi

#54

"At every turn the team was presented with a chance to make things better and every time they blew it." I mean, this is the history of Google in a nutshell. They deserve to be systematically dismantled by Amazon for this alone.

Amazon support has never been anything less than stellar for me.

Edit: Someone downvotes my experience? Wut?

Re: Leaving Google Fi

#55
post #48

This is the difference between Google and Amazon. People have lots of criticism of Amazon, some I even agree with, but working here[0] one of my favorite little cultural things is that customers can and do email Jeff when stupid things happen. And Jeff reads them. Every now and then he'll forward one of them to a senior VP with a simple "?" added to it.[1] That question mark indicates two things: that you have 24 hou…

Having been through several Jeff escalations on the seller side of things, the reality is very different from the romanticized version in the public mind.

Maybe it worked that way a decade ago when the volume was lower. Now sending a Jeff message just goes to a specialized team that's only slightly more competent than whoever would otherwise handle the issue. Have had several times where no resolution was given at all.

Re: Leaving Google Fi

#56
post #38

Earlier quoted context omitted.

I wonder if this is a good thing. Really random aside incoming: I once was only able to quit my League of Legends video game addiction because I gave my account away that I had so much vested in (skins, all characters, rune pages) by basically messaging a random stranger, changing the account to their email, going to a random password generator site, changing the pw copy+pasting the password without me looking, and s…

He is an Android Developer. Getting banned could have career-disrupting or even career-ending repercussions for him. It is not exactly comparable to quitting a video game.

Start building iPhone apps? It’s not as if there aren’t any alternatives.

Re: Leaving Google Fi

#57
post #48

This is the difference between Google and Amazon. People have lots of criticism of Amazon, some I even agree with, but working here[0] one of my favorite little cultural things is that customers can and do email Jeff when stupid things happen. And Jeff reads them. Every now and then he'll forward one of them to a senior VP with a simple "?" added to it.[1] That question mark indicates two things: that you have 24 hou…

> Google does not have such a customer-obsessed culture

Simply because Google has never considered its users "customers" in the first place

Re: Leaving Google Fi

#58
post #39

I deal with such experiences by simply reversing the credit card charge. The issuer of my card has a solid process for handling such situations. They ask a series of questions: was the charge in exchange for goods or services? Did you receive what was promised? How was your experience different from what you expected? After about half an hour on the phone with an actual human, the charge is reversed, and all goes bac…

They can't, but they can sure make your life miserable if you depend on any Google service.

Re: Leaving Google Fi

#59
post #39

I deal with such experiences by simply reversing the credit card charge. The issuer of my card has a solid process for handling such situations. They ask a series of questions: was the charge in exchange for goods or services? Did you receive what was promised? How was your experience different from what you expected? After about half an hour on the phone with an actual human, the charge is reversed, and all goes bac…

Except, as people already mentioned, by completely blocking your account.

Re: Leaving Google Fi

#60
post #55
post #48

This is the difference between Google and Amazon. People have lots of criticism of Amazon, some I even agree with, but working here[0] one of my favorite little cultural things is that customers can and do email Jeff when stupid things happen. And Jeff reads them. Every now and then he'll forward one of them to a senior VP with a simple "?" added to it.[1] That question mark indicates two things: that you have 24 hou…

Having been through several Jeff escalations on the seller side of things, the reality is very different from the romanticized version in the public mind. Maybe it worked that way a decade ago when the volume was lower. Now sending a Jeff message just goes to a specialized team that's only slightly more competent than whoever would otherwise handle the issue. Have had several times where no resolution was given at al…

They kind of have to if everyone sends these messages.
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