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Startup School Advisor Track: You Are In

news.ycombinator.com

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Re: Startup School Advisor Track: You Are In

#51

Guys - we are deeply sorry for this screw-up. I know we got people's hopes up only to let you down, and I feel terrible about it. While it doesn't excuse our mistake, for what it's worth, Startup School makes the classes and all the materials available online to everyone. So even if you didn't get accepted to the advisor track, we hope you will follow along, watch the videos, and find the material useful. My apologie…

Mistakes happen. Waiting two hours to tell people, then doing so from a do-not-reply address, however, is a poor way to handle them.

If we make a mistake like this as a company, we at least try to make up for it in some way, and make our users feel valued.

Re: Startup School Advisor Track: You Are In

#52

Guys - we are deeply sorry for this screw-up. I know we got people's hopes up only to let you down, and I feel terrible about it. While it doesn't excuse our mistake, for what it's worth, Startup School makes the classes and all the materials available online to everyone. So even if you didn't get accepted to the advisor track, we hope you will follow along, watch the videos, and find the material useful. My apologie…

How about making this up to those of us who got false-acceptance emails by providing some feedback on our applications?

Re: Startup School Advisor Track: You Are In

#53

Mistakes happen, but it should not have taken them over two hours to contact people who'd been celebrating their acceptance. We got the "you're in!" email, and the whole team was pumped. Having to go back to them hours later to let them down was really hard to do. The fact that Ycombinator sent the "oops, sorry!" email from a do-not-reply address and basically did nothing to make up for it showed a real lack of respe…

The "do not reply" was particularly upsetting.

Re: Startup School Advisor Track: You Are In

#54

Guys - we are deeply sorry for this screw-up. I know we got people's hopes up only to let you down, and I feel terrible about it. While it doesn't excuse our mistake, for what it's worth, Startup School makes the classes and all the materials available online to everyone. So even if you didn't get accepted to the advisor track, we hope you will follow along, watch the videos, and find the material useful. My apologie…

Thank you for the apology. I think all of us in tech know how these things can happen and so I personally appreciate it. If YC wasn't so cool, we wouldn't be so bummed. :)

Thanks again and good luck with everything!

Re: Startup School Advisor Track: You Are In

#55

Mistakes happen, but it should not have taken them over two hours to contact people who'd been celebrating their acceptance. We got the "you're in!" email, and the whole team was pumped. Having to go back to them hours later to let them down was really hard to do. The fact that Ycombinator sent the "oops, sorry!" email from a do-not-reply address and basically did nothing to make up for it showed a real lack of respe…

You're right - it took us a while to realize we had made the mistake, and then we responded as fast as we could.

Re: Startup School Advisor Track: You Are In

#56
I got it too. Went for a nice long walk and made great plans about taking over the world! Came back and saw the "sorry" email. Crushing!

But what to do. That's life! We all can use this as motivation!

And let's stop with the blame/reputation stuff - it was a mistake and they apologized. Not like YOU never made any mistakes!

Re: Startup School Advisor Track: You Are In

#57

I just want to say we are really sorry for this error. This is not the standard we hold ourselves to at YC. I personally apologize to the companies that were both rejected and accepted. Trust that this provides us with even more motivation to make sure that Startup School is great for all participants.

It's ok, we forgive you. Oh wait, due to an error we meant to say actually we don't forgive you.

Re: Startup School Advisor Track: You Are In

#60

Guys - we are deeply sorry for this screw-up. I know we got people's hopes up only to let you down, and I feel terrible about it. While it doesn't excuse our mistake, for what it's worth, Startup School makes the classes and all the materials available online to everyone. So even if you didn't get accepted to the advisor track, we hope you will follow along, watch the videos, and find the material useful. My apologie…

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