I’m holding off an MBP update for as long as possible until Apple: 1. Gets rid of the touchbar, 2. Fixes that daft keyboard, 3. Slaps Intel and makes them ship 32GB lpddr4, and an 8 core iWhateger.
I've owned every single form factor of the MBP. I've loved all of them except for this latest "touchbar" version. Actually kicking myself for not returning it straight away.
Petition: Apple recall and replace defective Macbook Pro keyboard design
51–56 of 56 posts
Re: Petition: Apple recall and replace defective Macbook Pro keyboard design
#52The keyboard and trackpad will stop working after about a year. It happens because the trackpad ribbon cable sits on the battery, and as the battery heats and expands it destroys the ribbon cable. This design flaw was introduced in the 2015 line.
When you take it to Apple, they say you can either pay $500 to get the keyboard and trackpad replaced, or pay $100 for them to swap out the ribbon cable. Mind you, that ribbon cable only costs $10 if you order it online and swap it out yourself.
Here’s a youtube video that shows how to fix it. It has tens of thousands of views:
https://m.youtube.com/watch?v=0AVoXTd-N0Q
And there are tons of these fix-it videos on youtube for this specific issue. Lots of people are having this same exact problem. Apple does not acknowledge that this is a problem.
Re: Petition: Apple recall and replace defective Macbook Pro keyboard design
#53I'm having issues with my 2015 Macbook Pro display getting weird unremovable marks and stains from interaction with the keyboard. I hope they'll replace it for me but these quality issues are really annoying. Here's a (bad) pic to show what I mean: https://i.imgur.com/LIK4qq5.jpg
This is a well known issue and Apple will replace your screen free of charge when you take it in. The catch is your laptop will be in service for a week or two which is very annoying if you depend on it for work. You can always buy a new laptop from them while they repair it and return the purchased laptop to them once you get your own laptop back
Looks like the same might be happening to my six month old MBP, along with the keyboard going, which I’ve been really careful with, so yeah, Apple laptops aren’t in my good books right now!
Re: Petition: Apple recall and replace defective Macbook Pro keyboard design
#54Earlier quoted context omitted.
This is a well known issue and Apple will replace your screen free of charge when you take it in. The catch is your laptop will be in service for a week or two which is very annoying if you depend on it for work. You can always buy a new laptop from them while they repair it and return the purchased laptop to them once you get your own laptop back
Apple refused to replace for this issue for me on my 2013. Claimed I must have damaged it by applying too much pressure to it in a bag. Did everything I could including many emails but got nowhere, so if you’re able to offer any advice or even a case reference or something I could refer to I will definitely try and get them to repair it again. Looks like the same might be happening to my six month old MBP, along with…
When I did it, they said they would only do it up until 3 years after the purchase date of the Macbook but there are people in that Facebook group who have had theirs changed for free with a little bit of arguing.
Re: Petition: Apple recall and replace defective Macbook Pro keyboard design
#55Earlier quoted context omitted.
Apple refused to replace for this issue for me on my 2013. Claimed I must have damaged it by applying too much pressure to it in a bag. Did everything I could including many emails but got nowhere, so if you’re able to offer any advice or even a case reference or something I could refer to I will definitely try and get them to repair it again. Looks like the same might be happening to my six month old MBP, along with…
There's a facebook group [0] that has people in it who have successfully gotten Apple to change their display for free. Have you tried talking to their online support? When I did and referenced "Staingate" they told me to bring my MacBook in and replace it for free. When I did it, they said they would only do it up until 3 years after the purchase date of the Macbook but there are people in that Facebook group who ha…
Mine falls within the repair window so I’ll be taking this up with them again. Thanks
Re: Petition: Apple recall and replace defective Macbook Pro keyboard design
#56This petition may not amount to anything, but I'm sure someone in Cupertino has taken notice. Apple has "we know what's best for our customers, better than they do" engrained in their culture, and when it comes to design decisions, sometimes they are right, but I don't see how anyone there could justify a defective or unreliable (at best) keyboard being the right thing for any of its customers. You know what would take courage? To publicly acknowledge the issue and do right by your customers. That takes way more courage than removing a headphone jack.
Unless a recall actually happens (not likely, but I'm really hoping so), we'll never know what--if any--kind of impact this petition has had, but I'm hoping it will cause Apple to (at minimum) go back to the drawing board on this thing and give us a better keyboard the next time around. They should also expose the keyboard to more rigorous testing (that includes dust and other air debris). I just hope the keyboard I have lasts until I'm ready for an upgrade because I don't see myself spending $700 on a repair when this is already the most expensive laptop I've ever purchased (and the $700 is a gamble considering you could get an even worse keyboard).
The sad thing is, back in 2006 I was in the US Military stationed in Baghdad, and I had with me a cheap $600 Dell laptop. That thing survived sand storms that would leave the inside of our tent (and all of our belongings) covered in dust (even with the laptop lid closed and inside of a locker). I highly doubt this keyboard would have survived that deployment. It's sad that a low-end DELL computer from 2006 had a keyboard that's more reliable than Apple's top of the line notebook. If it weren't for macOS, which I love probably more than Apple does, this whole keyboard saga would have caused me to ditched Apple laptops and go with Lenovo.
At the time of this writing, 16,778 people have signed the petition. If each one of those people are a MBP owner, and let's round down the average cost to $2000, that's $33,556,000. That's a drop in the bucket compared to the 5.8 billion in Mac revenue in Q2; however, the Mac business seems big enough to at least please the thousands of customers who feel cheated.