51–60 of 112 posts
I have just heard a gradual declining of Etsy's quality and creator service of the last year or two. Their reluctance to crack down on Chinese crap along with being very unhelpful to it's creators are the two biggest issues. I mean, I get that a tech company would struggle with service to it's sellors, that's pretty normal, but if your brand is "handmade quality", then why the hell would you allow Chinese trash?
Earlier quoted context omitted.
I did email them but when I pointed out the Chinese knockoffs, that didn't go over too well. I guess I could have handled my response differently but come on! The fact that they closed my shop without pre-warning when I had sales along with pending orders really made me lose complete trust in them. Especially considering the endless Chinese products on there that are obviously not handmade. If they had contacted me i…
It sounds like you were rude to the support staff and that made them unwilling to investigate further. Something about honey and vinegar.
*Edit - It was the 3rd go around with their support before I started to get rude and pointed out a ton of Chinese products. By this time it was a week after they closed my shop and I was done with even trying with them.
Earlier quoted context omitted.
> Will they keep up their diversity initiatives, or do they consider that more of a luxury? if they need to cut cost, they should start firing males, if anything, right?
Yes. This is economically rational, as Alan Greenspan pointed out in 1983: > ... the senior staff, including Miss Eickhoff, Judith Mackey and Lucille Wu, is mostly female. Mr. Greenspan explains the gender bias with the free-market pragmatism that has become his hallmark: "I always valued men and women equally, and I found that because others did not, good women economists were cheaper than men. Hiring women does two…
Women who manage to stay in tech for a long time tend to have a level of passion that let them put up with the amount of bullshit that they have been given in the past (and present).
Find me a woman, who does engineering, who has been doing it for 10+ years (15 even better) and odds are you have someone who LOVES what they do! Odds are this is going to show up in quality of work product and better general understanding.
Will echo others regarding China imports, but one last hope to bring me back to their marketplace is a revamp of the review system. After spending thousands of dollars on furniture, waiting a month for the guy to make it, and another two weeks to ship, I had maybe a few days to leave a review for something I spent a lot of money on. With this policy, reviews are for first impressions only. And I won't be coming back.…
I think good review and ratings systems for online marketplaces are possibly one of the hardest things to get right. I'm not sure it's ever been done really well before, or even if it can be done well. As a spouse of someone with a successful Etsy shop, let me tell you that the sellers aren't always exactly happy with the system either. You have to basically keep it at perfect feedback in some goods marketplaces or y…
I gain a little bit of hope for humanity whenever I see a low-star review like "arrived 2 days late" or "wouldn't accept my visa card but I just bought gas with it yesterday and it worked fine" followed by "0 of 19 people found this review helpful".
Will echo others regarding China imports, but one last hope to bring me back to their marketplace is a revamp of the review system. After spending thousands of dollars on furniture, waiting a month for the guy to make it, and another two weeks to ship, I had maybe a few days to leave a review for something I spent a lot of money on. With this policy, reviews are for first impressions only. And I won't be coming back.…
I tried using Etsy only to have them close my shop due to my products "not being handcrafted" according to them. These were small things that I 3D printed and people were actually buying. They shut me down but allowed similar endless China produced products to stay. They were not too happy when I pointed out those China knockoffs. They also kept my money hostage from the sales I made. I will never again use or trust…
> They also kept my money hostage from the sales I made. That seems illegal. Then again, Etsy does its own payment processing now, and Paypal's been using that same tactic for years. I wonder if Etsy could get in trouble for doing both, since they have more info and can generally confirm shipment, given you print labels from them, and the problem is not that your items were misleading or fraud, but that they prefer y…
Just curious but based on what?
In Etsy's interpretation, the seller violated the terms of service.
There was a stretch, I think 3 to 5 years ago, when it seemed that Etsy was on a hiring spree -- lots and lots of recruiters were reaching out to me and asking "Would you like to work for Etsy?" I was intrigued because I used to live in Brooklyn, just a few blocks from Etsy is. So if I worked there, I could have biked to work in about 10 minutes. That would have been cool. But every time I asked about the tech, I was…
With the former using "old, boring" tools, as they have been battle-proven time and again, and the latter using $dailyhype, as that's the thing that looks best on your CV right now.
I guess this comes down to personal preferences, and whether you value the tech environment, or the business environment. I'd rather do unexciting work in a profitable company, than exciting work in a company with a writing on the wall.
Earlier quoted context omitted.
> They also kept my money hostage from the sales I made. That seems illegal. Then again, Etsy does its own payment processing now, and Paypal's been using that same tactic for years. I wonder if Etsy could get in trouble for doing both, since they have more info and can generally confirm shipment, given you print labels from them, and the problem is not that your items were misleading or fraud, but that they prefer y…
>That seems illegal. Just curious but based on what? In Etsy's interpretation, the seller violated the terms of service.
I'm not a lawyer, but I think there are probably fairly clear laws on exactly what you can and can't do an an intermediary of payment. I doubt "we decided to deliver your goods but keep your money" is one of the things they are allowed to do, at least for longer than a very well defined period of time. I imagine suspected fraud might supersede this to some degree and have its own rules, but that's what I was pointing out, this isn't a case of suspected fraud, it's a TOS violation, and since Etsy has more insight than paypal into the situation as the marketplace and should know this, treating it like fraud when it's not might be something that could land them in trouble(?).
Earlier quoted context omitted.
I did email them but when I pointed out the Chinese knockoffs, that didn't go over too well. I guess I could have handled my response differently but come on! The fact that they closed my shop without pre-warning when I had sales along with pending orders really made me lose complete trust in them. Especially considering the endless Chinese products on there that are obviously not handmade. If they had contacted me i…
It sounds like you were rude to the support staff and that made them unwilling to investigate further. Something about honey and vinegar.
If somebody's spent the time, money, and effort to create stuff and then put it on Etsy, it's pretty shitty to shut them down arbitrarily.
If they treat people like crap, they're going to get a lot of rude and angry support calls...
I tried using Etsy only to have them close my shop due to my products "not being handcrafted" according to them. These were small things that I 3D printed and people were actually buying. They shut me down but allowed similar endless China produced products to stay. They were not too happy when I pointed out those China knockoffs. They also kept my money hostage from the sales I made. I will never again use or trust…
We never shared these numbers with people, and we just took a kind of dismissive attitude to people's (very) legitimate concerns. The people that carried Etsy forward on their backs.