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How Braintree destroyed a successful taxi startup from Serbia

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Re: How Braintree destroyed a successful taxi startup from Serbia

#52
post #5

Payment Processing/Network is the most innovation-less thing IMO. But still there is not a non-profit leader. Why ?

On both parts of your comment you are missing a huge piece of the puzzle: fraud.

A payments processor (old school or digital) is constantly taking on some certain amount of risk of fraud, from both the credit card user and the merchant itself. I could set up a store that appears to be real and just move my money out of my bank account and run. I could also go to a carding site, use real credit cards on my own fake store, wait for my transfers to process, cash out of my store and run. I could 'just' use it as a small operation to check whether my stolen credit cards are really working, and then make big purchases later... and that's just the very basics in merchant fraud.

Between this fraud, and risks from otherwise honest parties (what do you think happens when people preorder something, the company goes under, and the consumer tells the CC company that they want their money back? Someone ends up holding the bag), it'd be pretty much impossible to run a payment processor as a non profit center without a lot of work. Add to that that merchants want more complex features, like subscriptions, the effort to maintain PCI compliance, and that adding support for each new payment type and country is a pain in the behind for everyone, even for companies that do their very best to cut out every middleman.

So as long as you are interacting with banks and the risk of fraud is not carried 100% by the consumer, bitcoin style, you'll have a lot more innovation than you think, most of it dedicated to making life harder for fraudsters, and you'll find that this is something that you have to do for-profit. I'd not even consider doing it without venture capital, because you need a bankroll to handle the fraud losses which will definitely happen.

If you want proof of the innovation going on, just ask any fraud forum out there: There were plenty of people with nice and easy ways to defraud online processors, but nowadays, for all but the best fraudsters, it's a whole lot of effort for very little compensation.

And still, I'd not be caught dead carrying the amount of risk that someone like Braintree or Stripe is carrying on a regular basis without a profit motive.

Re: How Braintree destroyed a successful taxi startup from Serbia

#53
post #39

Unrelated to the payment subject but it always blows my mind when companies not just copy a business model (which is fine and expected) but also more or less copy the identity along the way.

Which identity did they copy? (I mean, I suspect you are implying Uber or Lyft, but I didn't get any vibes that pointed me towards either one of them past the "app for taxi" part)

Re: How Braintree destroyed a successful taxi startup from Serbia

#54
post #18

So you guys relied on a single payment provider? And you chose a PayPal company to rely on? Well of course your accounts would be frozen someday. It's a PayPal company. Seriously what did you expect?

Nowadays, I highly recommend integrating with a tokenization provider, instead of with a payment provider directly. Payment processing is a commodity, and if your provider isn't fulfilling, switching is much easier. I've used Spreedly in the past.

But that is the fee, 1%? For some size of business, it's not worth paying a "double" payment provider fee to do the token provider thing (+ the extra development work)

Re: How Braintree destroyed a successful taxi startup from Serbia

#55
post #46
post #27

Earlier quoted context omitted.

Of course it is painful to implement a seconds provider for backup, but payments are their lifeline. And PayPal has a track record for stuff like that. Never rely your whole business on PayPal!

I saw a talk at the MRC conference by the woman who heads up payments for Facebook. They put a bunch of development effort into a tool that allows them to switch providers at will for exactly this reason. It not only gives them security, it allows them to seamlessly direct traffic to whomever is providing the best rates at any given time.

If you are Facebook, Amazon or someone like that it can make sense, but their level of sophistication is insane for someone that isn't making millions a month. At a smaller scale, the best that you can do is just to have bindings for the processors that do easy integration, but it's still a bunch of work that isn't going towards making more money, but towards insurance.

So putting sophistication on your payments platform is something that you should only care about once you are very successful anyway.

Re: How Braintree destroyed a successful taxi startup from Serbia

#56
post #28

if using Braintree would lead to problems like the ones mentioned by OP, what are the alternatives, in US and elsewhere, square cash?

Stripe, probably, is going to handle something like this the best. but there are a TON of "alternatives" out there.

Is it very hard to roll an in house solution in collaboration with a local bank?

Re: How Braintree destroyed a successful taxi startup from Serbia

#58

As they're a subsidiary of PayPal, it really would require extraordinary evidence to convince me that Braintree doesn't suck. Sadly, no such evidence was offered in the linked post.

>a subsidiary of PayPal And for that reason, I direct my clients to go elsewhere.

What other payment processor would you suggest?

Re: How Braintree destroyed a successful taxi startup from Serbia

#60

The post rambles for a long time and slings some mud against braintree. Their claim is that they couldn't do a wire transfer from their merchant account to their business account. Looking on braintree's website they don't appear to support Serbia. https://www.braintreepayments.com/en-si/country-selection?re...

Why did they let them sign up and receive payments, though..?
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