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My MacBook keyboard is broken and it's insanely expensive to fix

tobiasberg.net

491–500 of 554 posts

Re: My MacBook keyboard is broken and it's insanely expensive to fix

#491

While i think the usecase of a Macbook and a Framework are really different i will always be thankfull to framework for how easy they make it. Broke my keyboard, a few days later i had a new one that didnt even take a minute to swap. Wanted to upgrade my GPU twice, didnt even take 10 minutes. Biggest difficulty was swapping the motherboard, but even that was easy. The ports i need change all the time, and i can just…

> a few days later i had a new one

This really sums up the reason I stuck with MacBook hardware even during the dark days of the end of the Intel era: I can have a new MacBook in basically any moderately developed city in the world inside an hour, and in fact did so twice when something catastrophic happened on work trips. Waiting a few days to fix something or get some custom-order-only laptop would not have been an option.

Re: My MacBook keyboard is broken and it's insanely expensive to fix

#492
post #341

Earlier quoted context omitted.

The post was fixed about 30 seconds after making it - due to the *s being interpreted as italics. It is a shame there isn't a preview button when composing posts.

> It is a shame there isn't a preview button when composing posts. The delay setting in your profile (mine is set to 2). New Feature: Delay - https://news.ycombinator.com/item?id=231024 There's a new field in your profile called delay. It's the time delay in minutes between when you create a comment and when it becomes visible to other people. I added this so that when there are rss feeds for comments, users can, if…

This is fantastic info, thank you. I've now set mine to 5.

Re: My MacBook keyboard is broken and it's insanely expensive to fix

#493

Earlier quoted context omitted.

I was planning on building a PC toward the end of last year, but several life things and the need for an inverter (I live in India now, and power is regularly off for hours) complicated and delayed it, and when I came back to it in December, RAM had got super expensive, and I just couldn’t justify the 50% increase in total price. Now if this laptop stopped working more…

If you can afford it, a small or medium ecoflow battery and one or two 200W solar panels with solve a ton of your issues in India, if nobody steals it. I'm in Africa and have frequent load shedding too, and I've replaced so many devices in my home with rechargeable/outdoor variants that can be recharged/powered by solar if needed. Also, don't buy asus again. If you are looking for repairable laptops, dell, hp and len…

If you want a fixed installation, EcoFlow products seem rather expensive. You look to pay a huge premium for the portability, which is actually less convenient than the traditional inverter design if you don’t need it. Simplifying things to a single number for their cheapest vaguely-comparable products, 1 kWh, LiFePO₄, solar-capable: EcoFlow Delta 3 1000 Air is ₹60,000, Livsol L-iON1500 is ₹27,500.

Re: My MacBook keyboard is broken and it's insanely expensive to fix

#494

Earlier quoted context omitted.

You also got a connector that supports much more than USB 2.0 speeds. It also supports high power charging, video, thunderbolt, etc. Lightning was a dead-end connector that was only kept around to keep the Made-for-iPhone moat drawbridge up. USB-C makes the right design choice in putting the springs in the cable. Those wear out over time. I've never seen the male part of the female USB-C break, but I'm sure it's poss…

USB-C is decent for data transfer. It's pretty poor for power delivery: the pins are too close, so it's not rated for use in bathrooms or kitchens, and there are many more of them than needed for power delivery, making it relatively expensive to use in things like children's toys. It was a mistake to conflate flexible power delivery and data transfer, you rarely need both at the same time. It's possible to design a b…

1. The law doesn't mandate USB-C in particular, the port can change without the law changing

2. Nobody was going to add a second port for charging when USB can handle fast charging already. And if you need to charge in a damp environment then use wireless.

3. I'm pretty sure you can add a second port and the EU law doesn't mind at all

And assuming USB 2.0, how much cheaper do you expect a simpler port to be?

Re: My MacBook keyboard is broken and it's insanely expensive to fix

#495
Suggest https://rossmanngroup.com/ unless you know how to do the repair yourself. A trustworthy not-apple-certified shop can do a repair cheaper by replacing fewer parts. Rossman doesn’t charge unless they’re able to fix the device - even if it takes them some time to look at it.

Re: My MacBook keyboard is broken and it's insanely expensive to fix

#496

Earlier quoted context omitted.

> In many other machines, it is common for the factory to use rivets on initial assembly, but to service you drill them out and replace with bolts or screws That's surprising. I haven't had many brands of laptops, but I haven't seen rivets where screws should be. Not talking about Macs here.

Not talking about laptops but machinery in general.

Oh! I didn't pick up on that from context. Thanks for clarifying.

Re: My MacBook keyboard is broken and it's insanely expensive to fix

#497

>Here’s hoping governments regulate laptop manufacturers to actually make repairable machines in the future. No, this is a bad solution. If you want a repairable machine, buy one. They exist. Others have already mentioned Framework, but there are other options that aren't that far down the spectrum either. One of the things macbook users praise the most is "build quality", which often means the solidity of the device…

Decades of HN users finger wagging and suggesting FOSS hardware has progressed society nowhere. 12 months from EU mandatory replaceable batteries and products across the industry are being redesigned with repairability, usb-c, and user friendly designs. It’s time to accept regulation actually does work when you have a competent government.

Have you heard the good news about regulatory capture?

Probably not if you're one of the public.

Imagine how the world would look if the EU mandated rs-232c ports on all devices. Or 3.5" headphone jacks. Or the use of D batteries for all electronics. How about ms-dos compatibility?

Re: My MacBook keyboard is broken and it's insanely expensive to fix

#498
post #349

While i think the usecase of a Macbook and a Framework are really different i will always be thankfull to framework for how easy they make it. Broke my keyboard, a few days later i had a new one that didnt even take a minute to swap. Wanted to upgrade my GPU twice, didnt even take 10 minutes. Biggest difficulty was swapping the motherboard, but even that was easy. The ports i need change all the time, and i can just…

I'd be curious to see hardware failure rates of Framework vs MacBooks. Sure you can replace the keyboard on a Framework fairly easily but I'd bet MacBook users run into the need for it less (comparing modern models; we all know the butterfly keyboard era was a dark age for MacBooks)

It seems to be definitly higher but their support always just send a replacement with no issues to me.

My first GPU had an issue where the fans had a really annoying whirring sound and it got replaced.

I had a (pre-)release motherboard (one of the last FW16 pre-order batches) which had an issue with uneven heat on the CPU, also got replaced.

In both cases i could just use the Laptop like normal until the new parts arrived so i had no "downtime"

Re: My MacBook keyboard is broken and it's insanely expensive to fix

#499

Earlier quoted context omitted.

> No, this is a bad solution. If you want a repairable machine, buy one. It's a good solution. Even if you don't want to repair your meachine, it would be worth more on the second-hand market meaning less ewaste for society in general. > One of the things macbook users praise the most is "build quality", which often means the solidity of the device, lack of flex, etc. These quality features are, in part, achieved by…

Before Apple ever came along, failure to engineer in all kinds of extreme repairability was a recognized hallmark of unsuitability for mission-critical applications. Widely distributed repair manuals were of course table-stakes too. Woz was well-aware of this from HP's legendary performance at the time. It's just not easy to stay on the most correct path when there are so many shiny distractions. Now the Neo sounds l…

They will change their game in some ways, or they'll have to stop selling in the EU. I'm sure the Neo was engineered for this. Apple really hate re-engineering mac cases. Even the plastic macbook that had a huge design flaw (the cracking topcase because of the screen bezel spacers crushing it), had this flaw for 4 years until they finally fixed it, and that was not really to fix the problem but because they wanted to do a glossy new design. For some reason they preferred fixing the topicase over and over for free instead of just fixing the problem. And it wouldn't have needed much. All that would have been needed was to modify the screen bezel: Make the plastic spacers either a lot wider (to spread out the pressure) or of a softer material. It's pretty insane they didn't even bother to redesign such a simple plastic part.

I had mine replaced 3 times over the 6 years I used it. Sometimes with some complaints as I had replaced the LCD with a matte panel (the plastic macbook used an atrocious quality ultra-reflecting TN screen with shit viewing angles). But they always did it for free after some pressure.

So I can imagine they wanted to be ahead of the game this time because the EU will set a deadline and they hate doing redesigns. I can't fathom why they hate doing that so much though. I worked in manufacturing too and we did small tweaks periodically, every 2-3 months or so there'd be a minor hardware revision to take comments from QA into account or to optimize for pricing & availability of components. Usually not the kind of redesign an untrained eye actually would notice. But Apple somehow just hates it.

Re: My MacBook keyboard is broken and it's insanely expensive to fix

#500

Earlier quoted context omitted.

The recent base Framework 13 would cost you $1,170, Ryzen AI 5 340, with 16GB RAM, 512GB SSD and 4 full featured (USB4) USB-C ports. $1,170 for a laptop that uses one of AMD's lowest end laptop chip. The M4 Macbook Air can be had for $750 often. It's superior in every single way as a laptop including vastly superior performance, battery life, screen, touch pad, build quality, portability. You can buy RAM and SSD for…

You casually brush over the fact, that you were confidently misinforming people. > macOS is excellent > If you're a dev, macOS is also generally superior to Linux since dev tools often come out on macOS before Linux. Lol. Sure, buddy.

You also misinform people.

  Lol. Sure, buddy.
I’m damn sure. macOS gets dev tools that Linux doesn’t even get.
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