Try Switching to Kagi • Hacker News Board

Re: Try Switching to Kagi

#491

Post by IIsi50MHz » Tue, May 06, 2025, 8:30 PM UTC

bmacho wrote: post #244

realo wrote: post #182

Earlier quoted context omitted.

That comment from an actual human being, sir, more than anything else, would be by itself a reason for me to switch to Kagi everywhere. Fortunately I already switched to Kagi everywhere...

Huh? They are scamming someone, > I do understand how this may be unexpected. is the answer, they claim that it is a bug at their partner, and they offer opt-in (not automatic) refund. That's straight up illegal. Also controversial, like, if it's a bug, why isn't the refund automatic in the first place. How does this make you want to be their user?

> and they offer opt-in (not automatic) refund.

Please consider whether they can authenticate a user based on an HN comment and HN profile. The request for the user contact the company directly makes sense.

> Also controversial, like, if it's a bug, why isn't the refund automatic in the first place.

Have they known about the bug before? For how long? Perhaps it's not an automatic refund because they need to confirm the underlying issue, figure out which users are affected, and only then get management to to sign off on it.

Re: Try Switching to Kagi

#492

Post by IIsi50MHz » Tue, May 06, 2025, 8:39 PM UTC

bmacho wrote: post #254

freedomben wrote: post #251

Earlier quoted context omitted.

Have you ever written software? Especially to manage payments? This is a very plausible bug around a corner case. Maybe they're secretly twirling their evil mustaches figuring out how to scam their previous customers that they're also trying to win back, or maybe sometimes bugs happen.

Having bugs is okay. That particular reply however is gross and controversial on so many levels. If you have a bug at a partner, you don't claim that it is intended and "I do understand how this may be unexpected". If it affects multiple users, you don't do opt-in refunds (which is again, illegal, and is a scam if intentional). > Maybe they're secretly twirling their evil mustaches figuring out how to scam their prev…

> don't claim that it is intended and "I do understand how this may be unexpected".

This is why companies end up having PR people. An attempt to sound understanding can can easily be scuttled by an unfortunate choice of words. If the programmer had shortened that sentence to "I do understand.", there would not have been a chance to construe an attempt at downplaying the situation.

Re: Try Switching to Kagi

#493

Post by IIsi50MHz » Tue, May 06, 2025, 8:49 PM UTC

discordance wrote: post #425

seth_at_kagi wrote: post #167

Earlier quoted context omitted.

Hey, Engineer from Kagi here. This is not something we intentionally do here, and is a feature of Stripe to automatically renew at the end of a trial if there is a payment method present. It should have also sent you an email about 7 days before it was going to renew. With that said, I do understand how this may be unexpected. I will look into adding a workaround for this auto-renewal so that we can prevent that in t…

Thank you for stepping up but here's a tip - don't blame Stripe. If you use a 3p in your service, it's now apart of your service and you're responsible for that.

I appreciated the extra detail, and took it as something "Here's what we think caused this, and we're taking responsibility for finding a way to prevent it."