Slack’s free plan change is causing an exodus

Post by robryan » Sat, Aug 27, 2022, 10:02 AM UTC

darthrupert wrote: post #359

xmprt wrote: post #246

Earlier quoted context omitted.

Makes me wonder how long before Discord rolls out their enterprise tier. There are tons of Gen Z and Millenials using Discord who are likely in positions where they can make those kinds of decisions for the company. And it's a great and intuitive product too.

Discord has the worst ux of any chat software I have ever used, fwiw. There's a fascinating race to the bottom in this area.

Post by digitalengineer » Sat, Aug 27, 2022, 10:04 AM UTC

hnarn wrote: post #481

jmull wrote: post #163

People should understand this: A free tier is a loss-leader, intended to support sales of the paid product. If too many “…have been happily using Slack’s free plan for years”, then Slack will have to change the terms. Generally, storage and access to storage cost money. If you aren’t paying for it, it is definitely temporary, whether anyone says it explicitly or not. I don’t just mean in a “nothing lasts forever” way…

Everybody understands this. Here’s what companies don’t understand: if you promote your product through a loss leader — which is arguably how Slack became popular in the first place — changing your pricing at a later date will piss people off. You’re trying to put the blame on the consumer here which never makes any sense from a business perspective. If your loss-leading pricing strategy was unsustainable from the st…

Post by nottorp » Sat, Aug 27, 2022, 10:09 AM UTC

thaumasiotes wrote: post #389

dehrmann wrote: post #304

Earlier quoted context omitted.

I am a little frustrated that there are services I would pay $1 per month for, but the floor for monthly services is usually $10, occasionally $5.

It's very expensive to charge someone $1. It wouldn't make much sense to charge $1 / month for a service like that; you'd want to charge $12 / year.

Post by parkingrift » Sat, Aug 27, 2022, 10:12 AM UTC

muppetman wrote: post #318

Test0129 wrote: post #237

I understand why people are upset but the chest thumping and anger over losing certain aspects of a free tier makes no sense to me. If you're hosting a large community of people that needs to look far back in history then maybe you should consider either self hosting, or cajoling your members into paying. If the community truly brings value you'll be able to find the money. If not, then you have your own freeloader p…

My wife has 4 business slacks she's a part of. Because she's got the slack client open all day, she setup a little slack for just her and me to use. We use it during the day to plan things, talk etc etc. It's been great to be able to go back and looks at various conversations/details/bits that were often up to two years old. I don't think we were "freeloading" as such, the 4 business ones she uses are all paid. I'm a…

Post by dijit » Sat, Aug 27, 2022, 10:23 AM UTC

HatchedLake721 wrote: post #454

muppetman wrote: post #318

Earlier quoted context omitted.

My wife has 4 business slacks she's a part of. Because she's got the slack client open all day, she setup a little slack for just her and me to use. We use it during the day to plan things, talk etc etc. It's been great to be able to go back and looks at various conversations/details/bits that were often up to two years old. I don't think we were "freeloading" as such, the 4 business ones she uses are all paid. I'm a…

And paying $12 p/m for a tool you and your wife enjoy and have been getting value for years is not an option, because…?