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Adobe charges subscription cancellation fee

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Re: Adobe charges subscription cancellation fee

#491

Post by alisonkisk »

sofixa wrote: post #470
yanderekko wrote: post #457

Earlier quoted context omitted.

Does Europe not have credit scores? Would these sorts of things not end up as derogatory events on them?

Depends on the country, but mostly no, and thank fucking $deity. Credit score systems are an abomination that go against privacy and are used to entrap people into debt and keep not knowledgeable people poor. I find it ridiculous when Americans speak about the Chinese social score system - judging people on debt management and spend is marginally better than on communist-aligning speech. Especially when it's done by…

You're saying it's OK to order stuff and not pay for it, as long it costs less than the cost of going to court?

Re: Adobe charges subscription cancellation fee

#492

Post by alisonkisk »

IG_Semmelweiss wrote: post #390
unixhero wrote: post #386

Earlier quoted context omitted.

Although this is true and will work. It also amounts to some degree of fraud.

I would agree that in most cases this is true. But we are talking about really deceptive sales practices by Adobe. Fighting fire with fire in this instance seems particularly reasonable. That aside, engaging this tactic on transactions with merchants with reasonable cancellation terms would be borderline fraud. If you use the services and they satisfied your needs, you really should be paying for them.

How about not giving money or mindshare to a company you think is scummy?

Re: Adobe charges subscription cancellation fee

#493

Post by virgilp »

jrockway wrote: post #395

The downfall of Adobe is interesting to watch. New releases get more expensive every year, but they aren't really adding features. I had to switch to Affinity to get an iPad version, for example. 21,000 employees and they can't port Photoshop to ARM? I think at this point, they're just coasting on brand recognition alone. They certainly aren't adding much value; all they can do is rent you their software at higher an…

What? I'm pretty sure I have Photoshop on my iPad...

Re: Adobe charges subscription cancellation fee

#494

Post by CogitoRegrooved »

alexvoda wrote: post #463
alias_neo wrote: post #319

I got hit with this a few years back. I signed up for Ps CC for a month (I thought) to create an anniversary gift for my wife. I used it ONCE. Tried to cancel and they told me I had in fact signed up for a year, and that if I didn't cancel now, they'd give me two months free. I didn't want it at all! Anyway, I sucked it up, got on with the remainder of the year, because they wouldn't let me put the cancellation in ea…

This is why for such services (though I haven't used Adobe software in more than a decade) I use single use debit cards like the ones offered by Revolut. Adobe is in the same ring of trust as a random shady website and one ring above a Nigerian prince.

Caveat Emptor. I subscribed to Revolut "Premium" in order to have unlimited disposable virtual cards but changed my mind since and they too charged me the cancellation "break fee". Apparently everyone is using this tactic these days.

Re: Adobe charges subscription cancellation fee

#495

Post by virgilp »

malshe wrote: post #488
jrockway wrote: post #395

The downfall of Adobe is interesting to watch. New releases get more expensive every year, but they aren't really adding features. I had to switch to Affinity to get an iPad version, for example. 21,000 employees and they can't port Photoshop to ARM? I think at this point, they're just coasting on brand recognition alone. They certainly aren't adding much value; all they can do is rent you their software at higher an…

Adobe has expanded into digital marketing space. I think they have made several acquisitions in that area and now they are a digital marketing company. https://www.bloomberg.com/news/articles/2019-03-27/forget-ph...

I think digital media & document cloud still bring in the lion share of the revenue, and definitely of the profits (not even sure whether digital marketing is profitable yet, I think it wasn't when I left the company 2.5 years ago, but don't quote me on that, I didn't follow the financials very close)

Re: Adobe charges subscription cancellation fee

#496

Post by zimpenfish »

cbmuser wrote: post #447
zimpenfish wrote: post #261

Earlier quoted context omitted.

Whereas in the UK, cancelling an annual travelcard has at most a £10 administration fee and you get a refund based on when you cancelled (although since it's discounted to 10 months cost, you probably won't get anything after that.) https://www.nationalrail.co.uk/times_fares/ticket_types/4657...

> Whereas in the UK, cancelling an annual travelcard has at most a £10 administration fee and you get a refund based on when you cancelled So, how do they motivate people to buy the annual subscription when there is no monetary advantage for binding yourself yearly instead of monthly. In Berlin, if you get an annual subscription instead of a monthly one, you will get two months for free. And if you cancel early inste…

> In Berlin, if you get an annual subscription instead of a monthly one, you will get two months for free.

Same in the UK - "it's discounted to 10 months cost"

Re: Adobe charges subscription cancellation fee

#497

Post by danShumway »

medlyyy wrote: post #396
danShumway wrote: post #151

Earlier quoted context omitted.

> Is this really a cancellation fee Their own site literally calls it a cancellation fee in the linked screenshot. People in the comments here are giving them the benefit of the doubt on everything else, so give their UX designers some credit that they labeled their own fee correctly. ---- But this is kind of a pedantic argument though. One of the big practical issues I see here (aside from whether or not people know…

Wow. If Amazon is being held up as a good example, things are truly bad. My only experience is with Audible, and it is way too difficult and obscure to figure out how to cancel your subscription. Although at least once you do they don't try to pull anything except give you a discount, I suppose. Although that shouldn't be held up as a positive either. Where I am, it's literally illegal for utility companies to offer…

Amazon has tons of problems with how they push Prime including dark UX patterns. The entire industry could handle subscriptions better.

But you're right, it's a mark of how bad Adobe's policies are that the things I'm thinking about Amazon are that at least I didn't have to get onto an online chat and argue with a representative for 30 minutes. Amazon didn't act betrayed and snap me with a punitive fee to punish me for my disloyalty.

I'm not necessarily saying that the average tech subscription process is handled well just that Adobe is noticeably worse.

Re: Adobe charges subscription cancellation fee

#499

Post by urthor »

tomaskafka wrote: post #422
dorkwood wrote: post #416

Earlier quoted context omitted.

Can you really call it a dying company when their annual revenue has tripled over the last seven years? This isn't the downfall of Adobe. This is the most successful they've ever been.

This is how a milking stage of a product looks like, it's a last stage before death.

The milking stage can go on for a very, very long time.

Never underestimate it.

Re: Adobe charges subscription cancellation fee

#500

Post by sofixa »

alisonkisk wrote: post #491
sofixa wrote: post #470

Earlier quoted context omitted.

Depends on the country, but mostly no, and thank fucking $deity. Credit score systems are an abomination that go against privacy and are used to entrap people into debt and keep not knowledgeable people poor. I find it ridiculous when Americans speak about the Chinese social score system - judging people on debt management and spend is marginally better than on communist-aligning speech. Especially when it's done by…

You're saying it's OK to order stuff and not pay for it, as long it costs less than the cost of going to court?

No, it's okay to subscribe to something, stop using it and stop paying it. When your access is cutoff due to non-payment, what's the problem?
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