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Tell HN: Triplebyte reverses, emails apology

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Re: Tell HN: Triplebyte reverses, emails apology

#491

Post by [deleted] »

akerl_ wrote: post #306
mosselman wrote: post #140

Earlier quoted context omitted.

> This e-mail (which I also got) seems like a heartfelt apology. Even if it is heartfelt, I'd argue that if no alarm bells went off internally when they were discussing this feature, they are not the group of people to entrust with information such as this.

Given the prevalence of comments like this, I wonder why any company would ever bother offering an apology or retraction. As soon as a company does something that a chunk of people on the internet don’t agree with, there’s really no way out. They’re going to get bad press regardless of whether they retract, whether they apologize, and whether they say they’re taking actions to avoid the sequence that led to the actio…

[deleted]

Re: Tell HN: Triplebyte reverses, emails apology

#492

Post by wendyshu »

akerl_ wrote: post #306
mosselman wrote: post #140

Earlier quoted context omitted.

> This e-mail (which I also got) seems like a heartfelt apology. Even if it is heartfelt, I'd argue that if no alarm bells went off internally when they were discussing this feature, they are not the group of people to entrust with information such as this.

Given the prevalence of comments like this, I wonder why any company would ever bother offering an apology or retraction. As soon as a company does something that a chunk of people on the internet don’t agree with, there’s really no way out. They’re going to get bad press regardless of whether they retract, whether they apologize, and whether they say they’re taking actions to avoid the sequence that led to the actio…

Because screwing up and retracting is better than just screwing up.

Re: Tell HN: Triplebyte reverses, emails apology

#493

Post by DanHulton »

akerl_ wrote: post #306
mosselman wrote: post #140

Earlier quoted context omitted.

> This e-mail (which I also got) seems like a heartfelt apology. Even if it is heartfelt, I'd argue that if no alarm bells went off internally when they were discussing this feature, they are not the group of people to entrust with information such as this.

Given the prevalence of comments like this, I wonder why any company would ever bother offering an apology or retraction. As soon as a company does something that a chunk of people on the internet don’t agree with, there’s really no way out. They’re going to get bad press regardless of whether they retract, whether they apologize, and whether they say they’re taking actions to avoid the sequence that led to the actio…

Words have no value. Actions do. This apology changes nothing, so long as they don't follow it up with actions that prove their intent.

The one action they took is that they cancelled the feature. _That_ has value. Arguably not enough, but it's a good first step. I'm eager to hear what they follow it up with, but they _have to follow it up._

Re: Tell HN: Triplebyte reverses, emails apology

#494

Post by bigiain »

CathedralBorrow wrote: post #276
MintelIE wrote: post #231

Earlier quoted context omitted.

One continues to be taken advantage of, over and over again. Assuming good faith is not prudent when dealing with people who want your money or data. We have enough collective experience at this stage to say this conclusively. Edit: Being cynical is the new normal when dealing with companies. Especially if they have your data, or want it.

Wait, I thought we were talking about kindness after they pulled the plug and backtracked on everything. How am I being taken advantage of if I read that letter and think "Well, good for them to finally realize things and take the right steps"? And I hope you're not speaking for everyone when you talk about good faith.

They have not "taken the right steps", at least not yet.

They've "stopped beating their wife". That's nothing to be proud of or rewarded for.

Everything else so far is just empty words. (Well written and convincing words, sure. But that guarantees nothing, any of us could find somebody to write a great apology if we're prepared to pay. Means nothing.)

Re: Tell HN: Triplebyte reverses, emails apology

#495

Post by dragonwriter »

DanHulton wrote: post #493
akerl_ wrote: post #306

Earlier quoted context omitted.

Given the prevalence of comments like this, I wonder why any company would ever bother offering an apology or retraction. As soon as a company does something that a chunk of people on the internet don’t agree with, there’s really no way out. They’re going to get bad press regardless of whether they retract, whether they apologize, and whether they say they’re taking actions to avoid the sequence that led to the actio…

Words have no value. Actions do. This apology changes nothing, so long as they don't follow it up with actions that prove their intent. The one action they took is that they cancelled the feature. _That_ has value. Arguably not enough, but it's a good first step. I'm eager to hear what they follow it up with, but they _have to follow it up._

> Words have no value. Actions do.

Uttering (or publishing) words is an action.

Re: Tell HN: Triplebyte reverses, emails apology

#496

Post by wendyshu »

photonios wrote: post #33

I am not an active Triplebyte user, but I have an account and followed the thread(s). This e-mail (which I also got) seems like a heartfelt apology. They fucked up, realized it and turned the ship around. They listened and that's what counts for me. They listened to the negative feedback and responded to it. Some comments around here are extremely negative of the whole situation. More negative than I think they deser…

If they're so sorry and they're listening to feedback why do they employ dark patterns such as requiring a government ID to delete an account?

Re: Tell HN: Triplebyte reverses, emails apology

#498

Post by wendyshu »

headgasket wrote: post #161

I just deleted my account. I was unaware that I even had one. I clicked on a little puzzle that popped in my FB feed back when I was still using.(FB) This quiz was super easy, and I got pulled into doing an interview, just for fun, and a programming test in a language I had not used in 5 years. I did not do too well, but I did not care, it was for fun! Well I did not expect that bad score to be recorded and become pu…

Did you need to submit a government ID and all that?

Re: Tell HN: Triplebyte reverses, emails apology

#499

Post by bigiain »

californical wrote: post #120
rammy1234 wrote: post #81

Earlier quoted context omitted.

At this point in time it doesn't matter if there is an apology or not. Like above mentioned, some would have got laid-off or for some their intentions of job search is revealed. This is much worst of an effect that an apology would do any good. He apologized so what. It is good but damage is done. Can anything be about it ?

It wasn't just an apology -- they reversed the decision before it happened, preventing any damage. I was also furious when I found out, and still am upset at how they went about this situation in the beginning. They could've handled it much better. But they did what the community asked for, and nobody was harmed in the end. I would argue that this was the system actually working. I think we should incourage good beha…

If someone you know gets drunk and tells you they're going home to beat their wife, and you talk them out of it - they are still a wife beater. Being drunk doesn't justify it. Getting taked out of it doesn't make it OK. They totally though beating their wife was an acceptable thing to do.

Ammon got talked out of making all his user's sensitive job seeking intent public. He is still the guy who thought that was an OK thing to do. Maybe he was drunk. Maybe he was going broke. He didn't _actually_ beat his wife. This time.

Re: Tell HN: Triplebyte reverses, emails apology

#500

Post by tdeck »

TomVDB wrote: post #420
akerl_ wrote: post #306

Earlier quoted context omitted.

Given the prevalence of comments like this, I wonder why any company would ever bother offering an apology or retraction. As soon as a company does something that a chunk of people on the internet don’t agree with, there’s really no way out. They’re going to get bad press regardless of whether they retract, whether they apologize, and whether they say they’re taking actions to avoid the sequence that led to the actio…

Check out the original HN topic. It would be one thing if he apologized immediately after people pointed out the flaws in their plan. But he didn’t. He ignored all the objections, and defended his decision over and over again. He clearly didn’t care. There is huge difference between “whoops, we didn’t think things through, sorry about that” and “after seeing tons of people cancel their account, let’s pretend that I’m…

Yeah it kind of feels like the reversal came only after hundreds? of people deleted their accounts.
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