Earlier quoted context omitted.
First of all, I would expect a top leader to be prepared for scenarios like this (including templates of customer communication). And yeah, I would expect a CEO to have enough legal knowledge to handle such a situation (customer communication) on his own. But I also have to mentioned that I'm not in the US. Not every country has the litigation system of the US where you can basically destroy a company because you as…
You expect the CEO of a company to have the legal depth of knowledge AND knowledge of all their customers, contracts and SLAs to be able to wing a communication and not somehow trip over all of that? They also should understand every possible legal jurisdiction that could be affected? You realise even the head of their legal department (a HIGHLY competent lawyer) likely wouldn’t say there could do that without speaki…
If they are unprepared frankly they suck as CEO and should be thrown out. If only competency was a requirement for these jobs...