Earlier quoted context omitted.
Agreed. For me, the issue is that this restriction is upheld at point of entry and not point of sale. I get it’s a harder problem to restrict who tickets are sold to, but if a venue like that wants to get petty about who can attend their shows then the responsibility is on them to communicate that before the event. To flip this another way, in any other normal circumstance, when you get banned from a venue you’d get…
I'm not sure why everyone is assuming she was denied a refund.
You can have travel costs, parking, lunch (whereas you’d otherwise cooked at home), possibly some time off work. And that’s before you touch on the emotional expense of being excluded from an activity you were looking forward to and which your friends and family were let into.
While these are all expenses that the patrons happily take on, that is under the assumption that they are allowed to enter the venue.
I know I’d feel pretty peeved at having gone through all of that for nothing. It just adds to the frustration of the day.