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Adobe charges subscription cancellation fee

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Re: Adobe charges subscription cancellation fee

#481

Post by doublerabbit »

tomaskafka wrote: post #422
dorkwood wrote: post #416

Earlier quoted context omitted.

Can you really call it a dying company when their annual revenue has tripled over the last seven years? This isn't the downfall of Adobe. This is the most successful they've ever been.

This is how a milking stage of a product looks like, it's a last stage before death.

However in this case there is no death. Adobe is the de-facto for drawing to photo manipulation.

While there may be open-source alternatives however Adobe is kept alive via media & enterprise where there is no alternative.

edit: downvoted?

Re: Adobe charges subscription cancellation fee

#482

Post by have_faith »

Good reminder, I just set up a calendar alert for when to cancel annual renewal. I'm on the fringe of "needing" a few disparate apps but I can make do without them with some effort. I knew the terms of what I was signing up for but I just don't want to spend £600 a year so I can use a smattering of programs a couple times a month. I 'occasionally' use Photoshop, Lightroom, XD, Illustrator and sometimes one or two others in a blue moon but not enough to justify the cost for me going forward.

I also just went half way through the cancellation process and got the next two months for free to take away some of the sting.

Re: Adobe charges subscription cancellation fee

#483

Post by wongarsu »

dorkwood wrote: post #416
jrockway wrote: post #395

The downfall of Adobe is interesting to watch. New releases get more expensive every year, but they aren't really adding features. I had to switch to Affinity to get an iPad version, for example. 21,000 employees and they can't port Photoshop to ARM? I think at this point, they're just coasting on brand recognition alone. They certainly aren't adding much value; all they can do is rent you their software at higher an…

Can you really call it a dying company when their annual revenue has tripled over the last seven years? This isn't the downfall of Adobe. This is the most successful they've ever been.

Many companies could triple their revenue by focusing on short term gains over long term profit.

The mix of less piracy, no used software, no discounts except for the education discount (which is also halved) is bound to lead to more revenue in the short term. But it also causes a lot of people to consider their alternatives.

Re: Adobe charges subscription cancellation fee

#484

Post by JumpCrisscross »

alias_neo wrote: post #319

I got hit with this a few years back. I signed up for Ps CC for a month (I thought) to create an anniversary gift for my wife. I used it ONCE. Tried to cancel and they told me I had in fact signed up for a year, and that if I didn't cancel now, they'd give me two months free. I didn't want it at all! Anyway, I sucked it up, got on with the remainder of the year, because they wouldn't let me put the cancellation in ea…

> they wouldn't let me put the cancellation in early

Everything they did was legal until this. If they won’t process it, send them a letter with your state attorney general’s consumer affairs (or, if you’re a business, commercial division) Cc’d. Address it to their general counsel. State you cancel your contract with them effective such and such date. Contract termination is quite strictly defined in law, for obvious reasons.

Re: Adobe charges subscription cancellation fee

#485

Post by DoreenMichele »

Dylan16807 wrote: post #477
DoreenMichele wrote: post #303

Earlier quoted context omitted.

That would de facto exclude a lot of people with a tight budget. Just sayin.

Paying a multi-hundred-dollar cancellation fee or being unable to cancel is also really bad for people on a tight budget.

Yeppers. This is true.

It sucks to be poor.

But being bit in the ass later because something has changed and you want out will hurt a smaller percentage of people than a large upfront fee that makes it unattainable for many. That denies many people opportunity in the name of protecting some portion of those people from potential negative consequences.

Re: Adobe charges subscription cancellation fee

#486

Post by alisonkisk »

JumpCrisscross wrote: post #484
alias_neo wrote: post #319

I got hit with this a few years back. I signed up for Ps CC for a month (I thought) to create an anniversary gift for my wife. I used it ONCE. Tried to cancel and they told me I had in fact signed up for a year, and that if I didn't cancel now, they'd give me two months free. I didn't want it at all! Anyway, I sucked it up, got on with the remainder of the year, because they wouldn't let me put the cancellation in ea…

> they wouldn't let me put the cancellation in early Everything they did was legal until this. If they won’t process it, send them a letter with your state attorney general’s consumer affairs (or, if you’re a business, commercial division) Cc’d. Address it to their general counsel. State you cancel your contract with them effective such and such date. Contract termination is quite strictly defined in law, for obvious…

How can you back out of a contract without paying consideration/fee?

Re: Adobe charges subscription cancellation fee

#487

Post by alisonkisk »

yamakadi wrote: post #454
alias_neo wrote: post #319

I got hit with this a few years back. I signed up for Ps CC for a month (I thought) to create an anniversary gift for my wife. I used it ONCE. Tried to cancel and they told me I had in fact signed up for a year, and that if I didn't cancel now, they'd give me two months free. I didn't want it at all! Anyway, I sucked it up, got on with the remainder of the year, because they wouldn't let me put the cancellation in ea…

I had this exact issue. I specially chose the more expensive monthly options and read all the fine print, but apparently the cancellation fee snuck by somehow. My solution was removing my credit card, adding a “you don’t deserve to get paid” prepaid VISA charged with ¥200, and canceling anyway. They tried to charge me on and off for about a month — and a random charge attempt 3 months later. Having to do this is a te…

Did it show up on your credit report?

Re: Adobe charges subscription cancellation fee

#488

Post by malshe »

jrockway wrote: post #395

The downfall of Adobe is interesting to watch. New releases get more expensive every year, but they aren't really adding features. I had to switch to Affinity to get an iPad version, for example. 21,000 employees and they can't port Photoshop to ARM? I think at this point, they're just coasting on brand recognition alone. They certainly aren't adding much value; all they can do is rent you their software at higher an…

Adobe has expanded into digital marketing space. I think they have made several acquisitions in that area and now they are a digital marketing company.

https://www.bloomberg.com/news/articles/2019-03-27/forget-ph...

Re: Adobe charges subscription cancellation fee

#489

Post by Dylan16807 »

pfundstein wrote: post #27
pkaye wrote: post #23

Earlier quoted context omitted.

I seem to recall some credit card companies will reroute recurring charges for the old number to the new card.

If they do that for cards reported lost/stolen then that's a lawsuit waiting to happen. Thankfully it hasn't happened to me or anyone I know and this is the first I've heard of it.

As long as the recurring charge wasn't created while the card was lost/stolen, what's the problem?

Re: Adobe charges subscription cancellation fee

#490

Post by alisonkisk »

pc86 wrote: post #417
alias_neo wrote: post #319

I got hit with this a few years back. I signed up for Ps CC for a month (I thought) to create an anniversary gift for my wife. I used it ONCE. Tried to cancel and they told me I had in fact signed up for a year, and that if I didn't cancel now, they'd give me two months free. I didn't want it at all! Anyway, I sucked it up, got on with the remainder of the year, because they wouldn't let me put the cancellation in ea…

This is why any time there is anything with a date associated with it more than a week or so out I go into my work calendar and add a reminder. Depending on what it is that may be on the date, or a week or even month prior. If it's super important I'll add it to my Google calendar which I don't use for anything except alerts like this that a year+ out where I may not be at the same job but still need to remember.

Why not your personal calendar?
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