481–490 of 630 posts
Nest is down too, not surprising given they are part of Google. What I don't understand is why I can't still control my devices over my local network. Why does the system even require access to Google servers?
Earlier quoted context omitted.
I really don’t get this. There’s a huge number of complaints about poor communication from companies like Google and AWS during every outage. Yet they remain seemingly indifferent to how much customer trust they are losing, and the competitive edge the first one to get this right could gain.
If 20% of Google Cloud's customers leave after this outage because of poor communication they'll prioritise accordingly and apply all that nice SRE theories to their infra. But this isn't happening, because , so... who cares?
Earlier quoted context omitted.
If 20% of Google Cloud's customers leave after this outage because of poor communication they'll prioritise accordingly and apply all that nice SRE theories to their infra. But this isn't happening, because , so... who cares?
I mean, I care. All else being equal I’m not sure why you wouldn’t want good communication to your customers.
Earlier quoted context omitted.
AWS has what feel like monthly AZ brownouts (typically degradated performance or other control plane issues) with the yearly-ish regional brown/blackout. GCP has quarterly-ish global blackouts, and generally on the data plane at that which makes them significantly more severe.
Are there any services that track uptime for various regions and zones from various providers? It's rare that everything goes down and thus the cloud providers pretend they have almost no downtime.
The last time I looked at it (back when it showed more info for free, IIRC), AWS had the best uptime of the three big cloud providers, with Azure in 2nd and GCP in 3rd.
IIRC, the memorable thing was that, shortly afterwards, the head of Google Cloud made a big announcement that CloudHarmony showed that GCP had the best uptime when CloudHarmony showed that it actually had the worst. Google was calculating this by computing downtime = downtime per region * number of regions, but at the time, Azure had ~30 regions and AWS had ~15 vs. ~5 for Google and if you looked at average region downtime or global outage downtime, Google came out as the worst, not the best.
You know this reminds me of a bad taste that Google Sales team left when I asked for some of my billing that I was unaware of running after following a quickstart guide. AWS refunded me in the first reply on the same day! GCP sales rep just copy pasted a link to a self support survey that essentially told me, after a series of YES or NO questions that they can't refund me. So why not just tell your customers like it…
Anything created in-house at Google (GCP) is typically created by technically-proficient devs, those devs then leave the project to start something new and maintenance is left to interns and new hires. Google customer service basically doesn't care and also has no tools at their disposal to fix any issues anyway. The infinite money spout that is Google Ads has created a situation in which devs are at Google just to h…
Earlier quoted context omitted.
In my experience public status pages are "political" and no matter how they start tend to trend towards higher management control in some way... that leads to people who don't know, aren't in the thick of it, don't understand it, and / or are cautious to the point that it stops being useful.
Ugh. I guess that just goes to show that any metric can be politicized.
Earlier quoted context omitted.
The thing that worries me most about Google Cloud and these billing stories is that I’m assuming if you chargeback or block them at your bank then they’ll ban all Google accounts of yours - and they’re obviously going to be able to make the link between an account made just for Google Cloud and my real account.
They WILL absolutely block and suspend all accounts indefinitely. They have terminated accounts for credit card failing transactions. I really wanted to try out their new autoML but I was paranoid of entering my credit card and getting banned from Google
this is FUCKED. its aking to holding my youtube and google play accounts hostage.
https://www.reddit.com/r/sysadmin/comments/bw1gye/most_googl... https://www.zdnet.com/article/some-internet-outages-predicte... 768k Day
According to https://twitter.com/bgp4_table, we have just exceeded 768k Border Gateway Protocol routing entries, which may be causing some routers to malfunction.
Earlier quoted context omitted.
Google is well known for not caring about small shops, only if you are a multi million dollar customer with dedicated account manager you can expect reasonable support. That's been the case forever with them.
Does Amazon treat smaller customers any better? I am genuinely asking, as I have no clue.