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AWS multiple services outage in us-east-1

health.aws.amazon.com

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Re: AWS multiple services outage in us-east-1

#471
post #316
post #102

To everyone that got paged (like me), grab a coffee and ride it out, the week can only get better!

> grab a coffee and ride it out The way things are today I'm thankful the coffee machine still works without AWS.

Feel sorry for anyone with a "smart" coffee machine.

Re: AWS multiple services outage in us-east-1

#472
post #369

Every week or so we interview a company and ask them if they have a fall-back plan in case AWS goes down or their cloud account disappears. They always have this deer-in-the-headlights look. 'That can't happen, right?' Now imagine for a bit that it will never come back up. See where that leads you. The internet got its main strengths from the fact that it was completely decentralized. We've been systematically erodin…

Planning for an AWS outage is a complete waste of time and energy for most companies. Yes it does happen but very rarely to the tune of a few hours every 5-10 years. I can almost guarantee that whatever plans you have won’t get you fully operational faster than just waiting for AWS to fix it.

Completely agree, but I think companies need to be aware of the AWS risks with third parties as well. Many services were unable to communicate with customers.

Hosting your services on AWS while having a status page on AWS during an AWS outage is an easily avoidable problem.

Re: AWS multiple services outage in us-east-1

#473
post #46

Choosing us-east-1 as your primary region is good, because when you're down, everybody's down, too. You don't get this luxury with other US regions!

It took me so long to realise this is what's important in enterprise. Uptime isn't important, being able to blame someone else is what's important.

If you're down for 5 minutes a year because one of your employees broke something, that's your fault, and the blame passes down through the CTO.

If you're down for 5 hours a year but this affected other companies too, it's not your fault

From AWS to Crowdstrike - system resilience and uptime isn't the goal. Risk mitigation isn't the goal. Affordability isn't the goal.

When the CEO's buddies all suffer at the same time as he does, it's just an "act of god" and nothing can be done, it's such a complex outcome that even the amazing boffins at aws/google/microsoft/cloudflare/etc can't cope.

If the CEO is down at a different time than the CEO's buddies then it's that Dave/Charlie/Bertie/Alice can't cope and it's the CTO's fault for not outsourcing it.

As someone who likes to see things working, it pisses me off no end, but it's the way of the world, and likely has been whenever the owner and CTO are separate.

Re: AWS multiple services outage in us-east-1

#475

As this incident unfolds, what’s the best way to estimate how many additional hours it’s likely to last? My intuition is that the expected remaining duration increases the longer the outage persists, but that would ultimately depend on the historical distribution of similar incidents. Is that kind of data available anywhere?

Rule of thumb is that the estimated remaining duration of an outage is equal to the current elapsed duration of the outage.

Re: AWS multiple services outage in us-east-1

#476

Maybe unrelated, but yesterday I went to pick up my package from an Amazon Locker in Germany, and the display said "Service unavailable". I'll wait until later today before I go and try again.

I wonder why a package locker needs connectivity to give you a package. Since your package can't be withdrawn again from a different location, partitioning shouldn't be an issue.

Re: AWS multiple services outage in us-east-1

#478

Every week or so we interview a company and ask them if they have a fall-back plan in case AWS goes down or their cloud account disappears. They always have this deer-in-the-headlights look. 'That can't happen, right?' Now imagine for a bit that it will never come back up. See where that leads you. The internet got its main strengths from the fact that it was completely decentralized. We've been systematically erodin…

At least we've got github steady with our code and IaaC, right? Right?!

Re: AWS multiple services outage in us-east-1

#479
post #369

Every week or so we interview a company and ask them if they have a fall-back plan in case AWS goes down or their cloud account disappears. They always have this deer-in-the-headlights look. 'That can't happen, right?' Now imagine for a bit that it will never come back up. See where that leads you. The internet got its main strengths from the fact that it was completely decentralized. We've been systematically erodin…

Planning for an AWS outage is a complete waste of time and energy for most companies. Yes it does happen but very rarely to the tune of a few hours every 5-10 years. I can almost guarantee that whatever plans you have won’t get you fully operational faster than just waiting for AWS to fix it.

I would take the opposite view, the little AWS outages are an opportunity to test your disaster recovery plan, which is worth doing even if it takes a little time.

It’s not hard to imagine events that would keep AWS dark for a long period of time, especially if you’re just in one region. The outage today was in us-east-1. Companies affected by it might want to consider at least geographic diversity, if not supplier diversity.

Re: AWS multiple services outage in us-east-1

#480

Every week or so we interview a company and ask them if they have a fall-back plan in case AWS goes down or their cloud account disappears. They always have this deer-in-the-headlights look. 'That can't happen, right?' Now imagine for a bit that it will never come back up. See where that leads you. The internet got its main strengths from the fact that it was completely decentralized. We've been systematically erodin…

I don't think its worth it, but lets say I did it, what if others that I depend on dont do it? I still won't be fully functional and only one of us have spent a bunch of money.
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