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Are we the baddies?

geohot.github.io

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Re: Are we the baddies?

#471

Post by potato3732842 »

lazystar wrote: post #404
giingyui wrote: post #390

Earlier quoted context omitted.

There is nothing I would like more than seeing tipping implemented in retail. And then the more you think about it the more you realise everything should have a tipping option.

personally id love to see something like tipping implemented in frontline support. kpi's that focus on monthly case resolve goals and TTR are incentives that reduce quality, and 5 star kpi's are easily gamed. if customers could tip frontline support engineers based on their experience with a support case, we'd see quality go way up.

Tons of B2B stuff works that way. You'll get an account rep who's got some part of their pay based on commission.

Re: Are we the baddies?

#472

Post by lazystar »

Workaccount2 wrote: post #420
lazystar wrote: post #357

Earlier quoted context omitted.

as someone who survived on tips for 2 1/2 years while studying comp sci, you're missing one key detail. tips introduce a situation where harder/faster-paced workers get a higher pay per hour than workers with average productivity. a pizza driver that optimizes their routes and memorizes stop light patterns in their delivery zone will get more deliveries per hour than that of a new hire. so even though they work the s…

The key detail you are missing is that this new wave of tipping is all tipping that is done before the service is given. Waiters/drivers/bartenders/barbers, all are classic tipped jobs and you tip them after they serve you. Smoothie Shop instead asks for a tip before they do anything. And they are paid a full wage anyway.

sure, it is a different approach than the old model - but i think it's only a guess when you visit a place for the first time. personally, i tip high on my first visit to a new place, any tips i give on my followup visits are based on my previous experiences with that restauraunt. workers remember good tippers, and when they go the extra mile on my followup visits, i keep tipping well.

Re: Are we the baddies?

#473

Post by lazystar »

bigfatkitten wrote: post #461
lazystar wrote: post #404

Earlier quoted context omitted.

personally id love to see something like tipping implemented in frontline support. kpi's that focus on monthly case resolve goals and TTR are incentives that reduce quality, and 5 star kpi's are easily gamed. if customers could tip frontline support engineers based on their experience with a support case, we'd see quality go way up.

Why would I pay a company’s support rep extra to deliver the service that I’m already paying their employer for?

why would you tip a pizza delivery driver or a bartender, when youre already paying their employer for a pizza/drink?

over time, your experiences with any company will vary, due to the cycle of new workers joining the company and experienced workers leaving. tipping after a good experience incentivizes the skilled worker to stay longer in their position, thus increasing the odds that your future interactions will also be handled by a skilled worker.

Re: Are we the baddies?

#474

Post by lazystar »

mrweasel wrote: post #409
lazystar wrote: post #357

Earlier quoted context omitted.

as someone who survived on tips for 2 1/2 years while studying comp sci, you're missing one key detail. tips introduce a situation where harder/faster-paced workers get a higher pay per hour than workers with average productivity. a pizza driver that optimizes their routes and memorizes stop light patterns in their delivery zone will get more deliveries per hour than that of a new hire. so even though they work the s…

I was watching a YouTube video in the background while reading the comments, and I think it pretty much explained the issue, for the consumer: I feel pressured to pay a two dollar tip, on a seven dollar coffee, that was only worth one dollar to begin with.

..and then you start visiting other coffee shops with higher quality/lower cost, right? you, the consumer, are not alone in this behavior - so this causes a pattern where skilled baristas have a higher rate of exodus from that coffee shop where no one tips, which leads to even lower qiality, and eventually that shop has to lower its prices in order to get new customers. its capitalism all the way down.

Re: Are we the baddies?

#475

Post by amy214 »

nilamo wrote: post #244
rr808 wrote: post #232

Earlier quoted context omitted.

> My fellow Australians all feel a bit shit about the introduction of tipping in paywave and food service. That's unaustralian. We have legally enforced minimum wages and penalty rates. Turn that feature off. I think non-Americans need to take a stand against this. Refuse all tipping. Its a slippery slope - I know these guys are underpaid but if you start tipping the wages will just drop and we're all worse off.

Now that tips are tax free in the USA, they are unlikely to be going away.

I personally thought tax-free tips is a fine idea. Who are we kidding ourselves? Where do all those cash tips go? Not on the tax return, that's for sure.

Re: Are we the baddies?

#476

Post by amy214 »

sensanaty wrote: post #356
jasode wrote: post #185

Earlier quoted context omitted.

>while the sheep that paid wait in line. The supposed "sheep" that want to get on the plane first are people that want to get that precious overhead bin space to avoid checking a carry-on bag at the gate. Boarding last means there's no more bin space and the gate agent will put the bag in the belly of the plane. This adds extra hassles of waiting an extra 30+ minutes at the arrival terminal to wait for the bag on the…

Maybe it's different in the US, but I fly constantly and have ever since I was a kid, and overhead storage space has never been an issue in my experience. At worst you'll have to put your bag a few seats away from your seat, but even then I usually travel with a pretty big duffle bag and have never had issues

It's different in the US. The gate agents, depending on the flight, for the last 10-30% of boarding passengers will say "we're out of room, we're checking your bags". So now you have to deal with that hassle. The lived experience is you have gate agents explicitly priming the anxiety.

OP missed the point though, also in the US, you can bring what's called a "personal carry on" and put it under the seat in front of you. Now overhead space is a non-issue. Just pack light.

Re: Are we the baddies?

#477

Post by RankingMember »

rr808 wrote: post #232
ggm wrote: post #2

For some people, paying the premium to jump the queue is the point. What they didn't forsee is what happens when everyone has wound up paying the premium, and the queue is now with you again. This is mostly Australian frequent flyers, when it was a high barrier to entry it conferred advantages and now Fly in Fly out work has commoditised club status, there is next to no boarding advantage, and no points flight availa…

> My fellow Australians all feel a bit shit about the introduction of tipping in paywave and food service. That's unaustralian. We have legally enforced minimum wages and penalty rates. Turn that feature off. I think non-Americans need to take a stand against this. Refuse all tipping. Its a slippery slope - I know these guys are underpaid but if you start tipping the wages will just drop and we're all worse off.

I know we've got plenty of problems on our plate, but Americans need to keep trying to push this crap out domestically too.

Re: Are we the baddies?

#478

Post by bigfatkitten »

lazystar wrote: post #473
bigfatkitten wrote: post #461

Earlier quoted context omitted.

Why would I pay a company’s support rep extra to deliver the service that I’m already paying their employer for?

why would you tip a pizza delivery driver or a bartender, when youre already paying their employer for a pizza/drink? over time, your experiences with any company will vary, due to the cycle of new workers joining the company and experienced workers leaving. tipping after a good experience incentivizes the skilled worker to stay longer in their position, thus increasing the odds that your future interactions will als…

A robust performance evaluation process does this just fine. If they do well they get a bonus, if they do poorly they get fired.

There is also no massive and obvious corruption risk in me paying either of those people to do a job as there is with a support engineer.

Maybe I should tip customs officers too, for processing my passport quickly and not looking too closely at my luggage?

Or perhaps if I take a speeding ticket to court, maybe I should tip the judge based on the outcome?

Re: Are we the baddies?

#479

Post by poorcedural »

hardwaresofton wrote: post #74

> If you open a government S&P 500 account for everyone with $1,000 at birth that’ll pay their social security cause it like…goes up…wait who’s creating this value again? This is a good point. Some VCs were major proponents of this (and tons of other business people I'm sure), but this is of course just a guaranteed inflow into the largest companies and the companies that think they will be large some day. Yet anothe…

Proof that the USA is the largest exporter of inflation. UBI can not compete with strategic inflation on a global scale.

Re: Are we the baddies?

#480

Post by makeitdouble »

bmicraft wrote: post #439
fc417fc802 wrote: post #306

Earlier quoted context omitted.

> get three strikes after playing the ad-blocking cat and mouse game for long enough I've never encountered this. What is it?

People using subpar ad blockers mostly, or more than one.

To note, what u-block is doing to workaround this is far from the trival "just block the ad" behavior, and I expect it to break again (perhaps within weeks ?)

Then the waltz will go on as usual, until the ads are straight baked into the video-feed with the server refusing to serve the rest of the content on a per-client base.

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