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Cursor IDE support hallucinates lockout policy, causes user cancellations

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Re: Cursor IDE support hallucinates lockout policy, causes user cancellations

#471

Post by miningape »

larodi wrote: post #450
threeseed wrote: post #335

Earlier quoted context omitted.

I use Scala which has arguably the best compiler/type system with Cursor. There is no world in which a compiler or tooling will save you from the absolute mayhem it can do. I’ve had it routinely try to re-implement third party libraries, modify code unrelated to what it was asked, quietly override functions etc. It’s like a developer who is on LSD.

Developer on LSD is likely to hallucinate less in terms of how weird the LLM hallucinations are sometimes. Besides I know people, not myself, who fare very well on LSD and particularly when micro dosing Adderal style

Mushrooms too! I find they get me into a flow state much better than acid (when microdosing).

Re: Cursor IDE support hallucinates lockout policy, causes user cancellations

#473

Post by Draiken »

tomaskafka wrote: post #429
throwawaysleep wrote: post #419

Earlier quoted context omitted.

The amount paid is still pretty trivial. I wouldn’t expect much human support for most SaaS products costing $20 a month.

No idea why you're downvited. If anyone wants a human support handholding, that's a territory of $200 or $2000/mo products.

Because this makes no sense.

Do they advertise that there's no support when you pay $20? I'm gonna take a guess that they don't.

They are getting paid by their customers and if they can't sustain their business (which includes support) with it they are under pricing their product and should have consequences for it.

A business is a business and we should stop treating startups as special. They operate on the same rules and standards that everyone else does.

Re: Cursor IDE support hallucinates lockout policy, causes user cancellations

#474

Post by sumedh »

theturtletalks wrote: post #356
permo-w wrote: post #207

Earlier quoted context omitted.

literally any service with a free trial--i.e. literally any service--has this "problem". it's an integral part of the equation in setting up free trials in the first place, and by no means a "trap". you're always going to have a % of users who do this, the business model relies on the users who forget and let the subscription cross over to the next month or simply feel its worth paying

This is true but Cursor’s problems are a bit worse than a normal paywalled service. Cursor allows users to get free credits without a credit card and this forced them to change their VSCode fork on how it handles identification so they can stop users from spawning new accounts. Another is that normally, companies have a cost for each free user. For Cursor, this cost is so sporadic since it doesn’t charge per million…

> but 1 credit could be 200k+ context each

There is a thread on Cursor forums where the context is around 20K to 30K tokens.

Re: Cursor IDE support hallucinates lockout policy, causes user cancellations

#476

Post by redbell »

mntruell wrote: post #272

(Cursor cofounder) Apologies - something very clearly went wrong here. We’ve already begun investigating, and some very early results: * Any AI responses used for email support are now clearly labeled as such. We use AI-assisted responses as the first filter for email support. * We’ve made sure this user is completely refunded - least we can do for the trouble. For context, this user’s complaint was the result of a r…

> Any AI responses used for email support are now clearly labeled as such

Also, from the first comment in the post:

> Unfortunately, this is an incorrect response from a front-line AI support bot.

Well, this actually hurts.. a lot! I believe one of the key pillars of making a great company is customer support, which represents the soul or the human part of the company.

Re: Cursor IDE support hallucinates lockout policy, causes user cancellations

#477

Post by testycool »

Draiken wrote: post #473
tomaskafka wrote: post #429

Earlier quoted context omitted.

No idea why you're downvited. If anyone wants a human support handholding, that's a territory of $200 or $2000/mo products.

Because this makes no sense. Do they advertise that there's no support when you pay $20? I'm gonna take a guess that they don't. They are getting paid by their customers and if they can't sustain their business (which includes support) with it they are under pricing their product and should have consequences for it. A business is a business and we should stop treating startups as special. They operate on the same rul…

If this incident happened to me, I think I'd 100% give them a pass because Cursor is my favorite and most used subscription.

I've gotten a lot of value out of it over the past year, and often feel that I'm underpaying for what I'm getting.

To me, any type of business is a business. I'd treat Cursor as special because it is special.

Re: Cursor IDE support hallucinates lockout policy, causes user cancellations

#478

Post by nbzso »

I am shocked. Really? In the beginning of AI hype, as a product designer, I moved to my routine. Research. You don't need a PHD to find people smarter than you and experts to explain to you what 'stochastic parrots' means.

To understand how LLM's work and why the hallucination is inherent part of the tech with "AI". Maybe the core problem is implementation practices which remove critical thinking and testing? Maybe the core problem is 'fake it till you make it' ideology? I don't know. But I am sure about one thing. This as any other postmodern technology will bring more problems than solutions.

Re: Cursor IDE support hallucinates lockout policy, causes user cancellations

#479

Post by basisword »

If you've ever worked in support you would know that even the most technical people can be highly inarticulate, have an inability to share even the most basic details, and if English isn't their first language things can get very confusing. An AI bot answering those people with a lack of context and pretending to be a real support agent is an accident waiting to happen.

Re: Cursor IDE support hallucinates lockout policy, causes user cancellations

#480

Post by Draiken »

aithepedantguy wrote: post #466
permo-w wrote: post #457

Earlier quoted context omitted.

since you've made a throwaway account to say this, I don't expect you to actually read this reply, so I'm not going to put any effort into writing this, but essentially this is a fundamental lack of understanding of humans, brains, and knowledge in general, and ChatGPT being out 3 years is completely irrelevant to that.

not OP but I found that response compelling. I know that humans also confabulate, but it feels intuitively true to me that humans won't unintentionally make something up out of whole cloth with the same level of detail that an llm will hallucinate at. so a human might say "oh yeah there's a library for drawing invisible red lines" but an llm might give you "working" code implementing your impossible task.

I've seen plenty of humans hallucinating many things unintentionally. This does not track. Some people believe there's an entity listening when you kneel and talk to yourself, others will swear for their lives they saw aliens, they got abducted, etc.

Memories are known to be made up by our brains, so even events that we witnessed will be distorted when recalled.

So I agree with GP, that response shows a pretty big lack of understanding on how our brains work.

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