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Apple users are being locked out of their Apple IDs with no explanation

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Re: Apple users are being locked out of their Apple IDs with no explanation

#471

Post by drewg123 »

Aaronn wrote: post #459
drewg123 wrote: post #457

Apple support is useless. My partner lost her phone with AppleCare loss & damage coverage. She hadn't synced to iCloud in quite a while, so she delayed reporting it lost/stolen (as that flow wipes the phone). After ~4 months she gave up on finding it, and reported it stolen. This started a Kafkaesque process where the Apple site for reporting your phone lost and initiating a claim with AIG failed to work because the…

Reporting the phone as lost does not wipe the phone. That is a separate step.

There is a big thing in the reporting your phone lost & asking for a replacement that says it will wipe it...

Re: Apple users are being locked out of their Apple IDs with no explanation

#472

Post by layer8 »

stouset wrote: post #468
layer8 wrote: post #400

Earlier quoted context omitted.

Buying a domain is not difficult, nor is configuring it with a mail service like Fastmail. Yes, it’s slightly more involved than signing up at GMail, but it’s less complicated than doing your taxes (YMMV). The more people do it, the more helpful resources and service would appear for it. The problem is most people don’t care until they get unlucky and their account gets cancelled for inscrutable reasons. It would be…

The risk of an average person forgetting to update their credit card details and irrecoverably losing a personal domain is almost certainly thousands of times higher than them being accidentally and permanently locked out of a Google or iCloud account.

Where I live, the most common payment method for such services is direct debit from your bank account, where the details never change unless you switch banks; and in the rare event that you switch, you can make use of a service that banks are legally required to provide for transferring debit mandates to the new account. I bought my first domain about twenty years ago and never had to change anything regarding payment.

Re: Apple users are being locked out of their Apple IDs with no explanation

#473

Post by [deleted] »

k8svet wrote: post #316

Lol and I got some pushback here for saying Apple ID was not a serious product and that I wouldn't trust Apple to use Apple Pay even if they let me as a lowly Android user. I mean, ffs, the only 2fa option for an Apple ID is SMS auth. Just not a serious company when it comes to actual services.

[deleted]

Re: Apple users are being locked out of their Apple IDs with no explanation

#474

Post by 1123581321 »

recursive wrote: post #446
1123581321 wrote: post #384

Earlier quoted context omitted.

One in a thousand wouldn't yield anything. Because it's such an unusual experience (just a few of these happening around the same time would create a news cycle), one in ten million is probably closer since there are around a billion active Apple accounts. That's similar to the odds of dying in a non-Boeing plane ride. Even if the odds were one in a million, that's about the odds of being struck by lightning over a l…

This is a reasonable point of view I guess. But there's not really a reliable way for the consumer to get the real probability. If it happened to me, it's likely enough to consider. Maybe there's a hidden variable about my usage pattern that makes it more likely. Since it's totally opaque, there's no way to know.

Sure, if actually happens to someone, they're rightfully not risking it again. If for no other reason, it'd be likely that a fresh account would be detected and associated with the old one. Plus, whatever unusual situation of yours triggered the ban, such as border crossing or how you route your Internet traffic, would probably still apply. (I'm not saying someone is doing the wrong thing if those things are the case for them.)

Re: Apple users are being locked out of their Apple IDs with no explanation

#476

Post by stouset »

layer8 wrote: post #472
stouset wrote: post #468

Earlier quoted context omitted.

The risk of an average person forgetting to update their credit card details and irrecoverably losing a personal domain is almost certainly thousands of times higher than them being accidentally and permanently locked out of a Google or iCloud account.

Where I live, the most common payment method for such services is direct debit from your bank account, where the details never change unless you switch banks; and in the rare event that you switch, you can make use of a service that banks are legally required to provide for transferring debit mandates to the new account. I bought my first domain about twenty years ago and never had to change anything regarding paymen…

A lot of people live paycheck to paycheck. I’d wager even more people on average would lose their domains with this approach either by forgetting to or being unable to put the necessary funds in their account, and having the payment declined.

Losing your entire online identity because you didn’t pay on time is an absolute show stopper for an enormous number of people.

Most people are not tech people. They do not know or car, or even care to know, about the details and importance of maintaining and protecting an online identity. They won’t remember to update payment details until things start failing. They won’t check their email frequently enough to notice before this happens. They will ignore text messages, either assuming they’re scams, spam, or unimportant.

Re: Apple users are being locked out of their Apple IDs with no explanation

#477

Post by layer8 »

notyourwork wrote: post #469
layer8 wrote: post #400

Earlier quoted context omitted.

Buying a domain is not difficult, nor is configuring it with a mail service like Fastmail. Yes, it’s slightly more involved than signing up at GMail, but it’s less complicated than doing your taxes (YMMV). The more people do it, the more helpful resources and service would appear for it. The problem is most people don’t care until they get unlucky and their account gets cancelled for inscrutable reasons. It would be…

Although I can and have managed domains and mail services, I don’t agree that what you described is for the majority. Do you really think that’s true?

In the current state, the majority will need some help, similar to how they need some help when something goes wrong with their laptop. But as I said, if this would become a more widespread practice, more services would become available that make it easy and that help in case of trouble.

The biggest impediment is probably that most people aren’t willing to pay (say) $10 per month for a domain and email hosting like they do for streaming services, because they’re used to email being free. So they remain at the mercy of the big providers.

But I can at least encourage the HN crowd here to move to independent services and to use their own domain.

Re: Apple users are being locked out of their Apple IDs with no explanation

#479

Post by layer8 »

stouset wrote: post #476
layer8 wrote: post #472

Earlier quoted context omitted.

Where I live, the most common payment method for such services is direct debit from your bank account, where the details never change unless you switch banks; and in the rare event that you switch, you can make use of a service that banks are legally required to provide for transferring debit mandates to the new account. I bought my first domain about twenty years ago and never had to change anything regarding paymen…

A lot of people live paycheck to paycheck. I’d wager even more people on average would lose their domains with this approach either by forgetting to or being unable to put the necessary funds in their account, and having the payment declined. Losing your entire online identity because you didn’t pay on time is an absolute show stopper for an enormous number of people. Most people are not tech people. They do not know…

You’re in the US, presumably? Is it really that common there for people to overdraw their account to the extent that direct debit in the $10 range would fail? That would be a very rare occurrence here. And you wouldn’t immediately lose your domain just because the payment failed once. It would be a much longer process.

People also have a mobile phone number with a plan they have to pay for. I don’t see why a domain should be any different, and it isn’t actually that different in my country.

Re: Apple users are being locked out of their Apple IDs with no explanation

#480

Post by p_l »

adolph wrote: post #159
lr1970 wrote: post #150

Earlier quoted context omitted.

Any change to the status page requires at least VP sign-off. They declare outage or a problem only when hiding it any longer becomes impossible.

Do you think systems reliable themselves? It takes real leadership to drive organizations to five nines.

You meant nine fives, I guess?
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