Earlier quoted context omitted.
-> Basically I was considered guilty unless I could proof my innocence imho this is not comparable. You are considered unknown (account-wise) until you can prove that you are known. That's how a login system works. Now why Microsoft didn't see your account, didn't accept your "proof" and left you in the rain, that's another story. A bad one. Big tech should care about the small man, they are their income after all. G…
Uh, no. They have the account, which wasn't even under debate - they are missing the copy of the game. And no login system works by asking you the registration mail, ever.
I wrote support, asking them to look into this. They demanded that original confirmation email, and since I wasn't able to provide that - they refused to look into the problem, or answer any of my questions.