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Cursor IDE support hallucinates lockout policy, causes user cancellations

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Re: Cursor IDE support hallucinates lockout policy, causes user cancellations

#461

Post by VenturingVole »

zdragnar wrote: post #336
VenturingVole wrote: post #274

Earlier quoted context omitted.

"all that's left to jump on at the moment is AI" -> No, it's the effective applications of AI. It's unprecedented. I was in the VC space for a while previously, most pitch decks claimed to be using AI: But doing even the briefest of DD - it was generally BS. Now it's real. With respect to everything being awful: One might say that's always been the case. However, now there's a chance (and requirement) to build in pla…

The problem isn't AI; it's just a tool. The problem is the people using it incorrectly because they don't understand it beyond the hype and surface details they hear about it. Every week for the last few months, I get a recruiter for a healthcare startup note taking app with AI. It's just a rehash of all the existing products out there, but "with AI". It's the last place I want an overworked non-technical user relyin…

Well put and you're correct: There IS a lot of hype/BS still sadly - as companies seek to jump on the hype train without effectively adapting. My karma took a serious hit for my last post - but yesterday I met with someone whose life has been profoundly impacted by AI:

- An extremely dedicated and high achieving professional, at the very top of her game with deep industry/sectoral knowledge: Successful and with outstanding connections. - Mother of a young child. - Tradition/requirement for success within the sector was/is working extremely long hours: 80-hour weeks are common.

She's implemented AI to automate many of her previous laborious tasks and literally cut down her required hours by 90%. She's now able to spend more time with her family, but also - able to now focus on growing/scaling in ways previously impossible.

Knowing how to use it, what to rely upon, what to verify and building in effective processes is the key. But today AI is at its worst and it already exceeds human performance in many areas.. it's only going in one direction.

Hopefully the spotlight becomes humanity being able to focus on what makes us human and our values, not mundane/routine tasks and allows us to better focus on higher-value/relationships.

Re: Cursor IDE support hallucinates lockout policy, causes user cancellations

#463

Post by hartator »

mntruell wrote: post #272

(Cursor cofounder) Apologies - something very clearly went wrong here. We’ve already begun investigating, and some very early results: * Any AI responses used for email support are now clearly labeled as such. We use AI-assisted responses as the first filter for email support. * We’ve made sure this user is completely refunded - least we can do for the trouble. For context, this user’s complaint was the result of a r…

> For context, this user’s complaint was the result of a race condition that appears on very slow internet connections.

Seems like you are still blaming the user for his “very slow internet”.

How do you know the user internet was slow? Couldn’t a race condition like this exist anyway with regular 2 fast internet connections competing for the same sessions?

Something doesn’t add up.

Re: Cursor IDE support hallucinates lockout policy, causes user cancellations

#465

Post by nottorp »

trilbyglens wrote: post #447
TylerE wrote: post #426

Earlier quoted context omitted.

It’s not just you. iOS auto correct has gotten damn near malicious. E seen it insert entire words out of nowhere

Spellcheck is an absolutely perfect example of what happens with technology long-term. Once the hype cycle is over for a certain tech, it gets left to languish, slowly degrading until it's completely useless. We should be far more outraged at how poor basic things like this still are in 2025. They are embarrassingly bad.

> it gets left to languish, slowly degrading until it's completely useless

What do you mean? Code shouldn't degrade if it's not changed. But the iOS spell checker is actively getting worse, meaning someone is updating it.

Re: Cursor IDE support hallucinates lockout policy, causes user cancellations

#466

Post by aithepedantguy »

permo-w wrote: post #457
AIPedant wrote: post #267

Earlier quoted context omitted.

No: an LLM that doesn't confabulate will certainly get things wrong in some of the same ways that honest humans do - being misinformed, confusing similar things, "brain" damage from bad programming or hardware errors. But LLM confabulations like the one we're discussing only occur in humans when they're being sociopathically dishonest. A lawyer who makes up a court case is not a "human being wrong," it's a human lyin…

since you've made a throwaway account to say this, I don't expect you to actually read this reply, so I'm not going to put any effort into writing this, but essentially this is a fundamental lack of understanding of humans, brains, and knowledge in general, and ChatGPT being out 3 years is completely irrelevant to that.

not OP but I found that response compelling. I know that humans also confabulate, but it feels intuitively true to me that humans won't unintentionally make something up out of whole cloth with the same level of detail that an llm will hallucinate at. so a human might say "oh yeah there's a library for drawing invisible red lines" but an llm might give you "working" code implementing your impossible task.

Re: Cursor IDE support hallucinates lockout policy, causes user cancellations

#467

Post by Draiken »

mindwok wrote: post #460
SCdF wrote: post #380

Earlier quoted context omitted.

> * Any AI responses used for email support are now clearly labeled as such. We use AI-assisted responses as the first filter for email support. Don't use AI. Actually care. Like, take a step back, and realise you should give a shit about support for a paid product. Don't get me wrong: AI is a very effective tool, *for doing things you don't care about*. I had to do a random docker compose change the the other day. I…

They’re like a team of 10 people with thousands, if not hundreds of thousands of users. “Actually care” is not a viable path to success here.

Then hire support. They are selling a service and getting lots of money for it. They should be able to support like any other company.

Re: Cursor IDE support hallucinates lockout policy, causes user cancellations

#468

Post by mritchie712 »

hartator wrote: post #463
mntruell wrote: post #272

(Cursor cofounder) Apologies - something very clearly went wrong here. We’ve already begun investigating, and some very early results: * Any AI responses used for email support are now clearly labeled as such. We use AI-assisted responses as the first filter for email support. * We’ve made sure this user is completely refunded - least we can do for the trouble. For context, this user’s complaint was the result of a r…

> For context, this user’s complaint was the result of a race condition that appears on very slow internet connections. Seems like you are still blaming the user for his “very slow internet”. How do you know the user internet was slow? Couldn’t a race condition like this exist anyway with regular 2 fast internet connections competing for the same sessions? Something doesn’t add up.

huh?

this is a completely reasonable and seemingly quite transparent explaination.

if you want a conspiracy, there are better places to look.

Re: Cursor IDE support hallucinates lockout policy, causes user cancellations

#469

Post by gambiting »

cryptoegorophy wrote: post #180
nerdjon wrote: post #63

There is a certain amount of irony that people try really hard to say that hallucinations are not a big problem anymore and then a company that would benefit from that narrative gets directly hurt by it. Which of course they are going to try to brush it all away. Better than admitting that this problem very much still exists and isn’t going away anytime soon.

I think that’s why Apple is very slow at rolling out AI if it ever actually will. Downside is way too big than the upside.

>>if it ever actually will.

If they don't then I'd hope they get absolutely crucified by trade comissions everywhere, currently there are bilboards in my city advertising Apple AI even though it doesn't even exist yet - if it's never brought to the market then it's a serious case of misleading advertising.

Re: Cursor IDE support hallucinates lockout policy, causes user cancellations

#470

Post by samanator »

bytesandbits wrote: post #232

Cursor sucks. Not as a product. As a team. Their customer support is terrible. I was offered in writing a refund by the team who cold reached out to me to ask me why I cancelled my sub one week after start. Then they ignored my 3+ emails in response asking them to refund, and other means of trying to communicate with them. Offering me a refund as a bait to gain me back, then when I accept it they ghost me. Wow. Very…

Interesting. The same thing happened to me. Was offered a refund (graciously, as I had forgotten to cancel the subscription). And after thanking them and agreeing to the refund, was promptly ignored!

Very strange behavior honestly.

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