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Fair Pricing

kagi.com

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Re: Fair Pricing

#461

Post by yellowapple »

troupo wrote: post #22
yellowapple wrote: post #17

Earlier quoted context omitted.

Yes, but that problem would've been moot if they were prohibited from charging me for months I didn't use it (i.e. every month after the one wherein I attempted to cancel).

> that problem would've been moot if they were prohibited from charging me for months I didn't use it No, the problem would be moot if the cancellation process was as easy as the sign up process. And I think the US finally got that law

Even if I'd simply "forgotten" to cancel, the prohibition on charging me for the months I didn't use it would've made this a non-issue. Hell, I'd probably still be a customer today, now that I've long ago moved back to a city with Anytime Fitness locations.

Re: Fair Pricing

#462

Post by carlosjobim »

stonemetal12 wrote: post #460
carlosjobim wrote: post #269

Earlier quoted context omitted.

What happened is exactly what's supposed to happen: You tried the product and didn't like it, so you didn't purchase it. It's the same with test driving a car: If you don't like it, then don't buy it.

You test drive a 2022 Camry and now you can't test drive the 2025 model?

Why would you, if you extensively tested the 2022 model and considered it garbage?

Re: Fair Pricing

#463

Post by denkmoon »

vincnetas wrote: post #36
denkmoon wrote: post #7

That's great, but I can't even imagine "forgetting" to use Kagi. Completely indispensable.

Could you share what you find in kagi indispensable? Just subscribed, and looking around.

Quality search results while not making myself a google user. De-googling is quite important to me. Besides that, basically what everyone else said; it upranks or downranks domains based on my settings, the claude AI answers are pretty good, and the no bullshit interface.

Re: Fair Pricing

#464

Post by ajyey »

a12k wrote: post #344

I am hyper aggressive about cutting monthly services. If I don’t feel I am getting value, or can get the value from somewhere else with a little more work, I cut it. For example I would never, ever pay for YouTube Premium. This has led to a pretty disciplined set of monthly services and low cost. Kagi though is one of the most useful services I have and goes way above and beyond this bar, so keep it around. To ape so…

I use YouTube every day of my life and gladly pay premium. It costs money to host and serve the insane amount of video YouTube provides. To each his own

Re: Fair Pricing

#465

Post by burkaman »

vincnetas wrote: post #36
denkmoon wrote: post #7

That's great, but I can't even imagine "forgetting" to use Kagi. Completely indispensable.

Could you share what you find in kagi indispensable? Just subscribed, and looking around.

No ads, no forced "AI summary", doesn't sell my data to anyone. There are many other quality of life features, I don't consider any of them personally indispensable except for the ability to permanently remove a site from results, which I have used a few times.

I haven't used Google in many years so I can't directly compare the search quality, but Kagi is good enough that I've never had any reason to try something else since I've started using it.

Edit: I also use the !w Wikipedia bang constantly, I forgot that was a Kagi feature and not my browser. Obviously Kagi is not the only search engine with this feature though.

Re: Fair Pricing

#466

Post by mercwear »

fnord123 wrote: post #82
dirkc wrote: post #75

This makes sense, if someone isn't using your service for a month, chances are good that they are going to cancel soon. Maybe they'll keep on paying for another few months, but if they're not using it, they're not getting any value from it. So rather than getting them to cancel, pause their subscription. You don't have to deal with cancellations, and if/when the user does return, you are one step further than you wou…

More importantly you can tell investors you have even more accounts than you do and your churn rate is very low.

This will come out in due diligence if the investor is not just throwing money at whatever moves.

Re: Fair Pricing

#467

Post by mercwear »

bitmasher9 wrote: post #387
vel0city wrote: post #369

Earlier quoted context omitted.

I've had places offer to just not bill for a few months while still allowing full access or offer some steep discounts in the workflow for cancelling in attempt to reduce churn.

If you ever dealt with the business side of SaaS you know how important churn is. Growth = New Customers Acquisition - Churn. New customers are expensive for many businesses to get, they have marketing, sales, and promotion related expenses. It makes sense to spend money to reduce churn too, because it’s a cheaper way to boost your growth rate. If you offer deals to reduce churn, you need to focus on if those deals a…

I agree with your statement but your general calculation of growth is off imho, it should be: Growth = (New Customers Acquisition + Install Base Growth) - Churn This also assumes that churn = Customers that leave completely and those that downgrade plans

IB growth can fuel business growth, especially during times of low new customer acquisition and or high to moderate churn

Re: Fair Pricing

#468

Post by bryanmgreen »

A good chunk of inflation is just price gouging, in today's modern world.

There are more tools to understand data and squeeze every penny from customers.

It's admirable when a company isn't trying to bleed customers dry.

Re: Fair Pricing

#469

Post by xigoi »

wtmt wrote: post #109

I like such moves by companies. It seems fair and stands out compared to most others who’d just take money even if the service is unused. I’m not a Kagi subscriber though. The USD 150 and USD 216 a year prices for family duo and family are quite high for many geographies. Hopefully Kagi scales its customer base and is able to provide affordable plans.

https://kagifeedback.org/d/687-implement-regional-pricing/5

Re: Fair Pricing

#470

Post by scarface_74 »

ldoughty wrote: post #261
fl0id wrote: post #225

Earlier quoted context omitted.

tbh, these e-mails can also prompt unsubscribing. because then I actually remember that I am still subscribed to that thing.

Yet Kagi is one of the very very few services I've seen that sends a monthly reminder that they are ABOUT to charge you... And you have time to stop it. Typically I only ever see something like that with shipped goods where they might have to deal with a return + cancellation

Ben Thompson’s Stratechery subscription reminds you when there are about to charge you.
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