Earlier quoted context omitted.
I dont think I have ever encountered this in my adult life honestly. A more common occasion is encountering a business that is cash only (usually small market stalls) and is infinitely more annoying as I have to go and take out a amount of money greater than the product I want to buy, leaving me with a rather annoying amount of loose change.
Agreed. Especially when there's no ATM for 5 miles. Plurality of payment methods is always more desirable and more robust. If one is serious about business, why would you not take, cash, cheque, credit and debit cards, contactless, NFT phone, and bitcoin? Even if some of those are suboptimal, a sale is a sale. The ability to negotiate and adapt is what makes the world go round. One example; I was caught in an emergen…
It wasn't that they couldn't think about creative solutions, it's that we generally didn't want them to. There were serious implications for wrong decisions. For example, we couldn't sell a product for less than wholesale. The staff had no idea what the markup was and so couldn't know if a discount was above or below wholesale. If a product was sole for less than wholesale, the owner could have lost his license.
The wildest we got was when the computers crapped out. I told the staff to write down every transaction. Each transaction included the cost of the item, bottle deposit, and tax. On a Friday/Saturday night, we knew the top 10 item totals by heart and we were also good at counting back change.
When I was a regular run of the mill staffer at the store, I was happy to stay in my lane. The expectations were clear and that was good for everyone even if we, or customers, were sometimes inconvenienced.