Earlier quoted context omitted.
Yeah I've been defended Jira here in the past, too. My opinion is that Jira reflects the organisation that manages it. It's basically a whole lot of customizable UI and permissions hanging off a user-defined state machine. You can set it up so that individual teams can fully administer their own projects, or you can go all the way in the other direction and have centralized, locked-down management where you beg some…
Jira doesn't just reflect, it drives convoluted unhelpful bureaucracy. The tool drives the organization to look like the tool wants it to, which is disorganized half broken "organization" with silly overcomplicated rules that give people something to discuss enthusiastically instead of the actual work that needs doing. Jira is organization poison, not just a reflection of what an organization is.
I though so too, but now I no longer believe that's the case. This is because of two reasons: one questions the statement itself - and the other one questions whether the statement correctly identifies the organizational issue.
Firstly, almost every tool I ever used for project organization has grown to similar degree of complexity. All _software_ employed was strongly incentivized to implement new mechanisms of automation and regulation - thus right now I would struggle to name a non-defunct and non-single-user tool that doesn't have the issue. And certainly no tool that that I would call "established" - an arbitrary designation, to be sure, but that largely reflects that the complexity almost _defines_ establishment for a project management tool.
Secondly, because I think the issue isn't, truly, the _bureaucracy_. Right now I believe it's the _technocracy_. It's the belief that every process has to be codified into software, and enforced in a manner that would make exceptions impossible without a pull request. This leads to - increase in complexity (because corner cases that would be easily solved with a quick email exchange now require weird workarounds - and if they are too common, actual change to the software) - reduction in real organizational flexibility (any special case is now discouraged on a technical level).
Worst part is, it's very hard to sell a shift away from this. Technocratic adherence to software-enforced processes became nearly synonymous to "accountability." In itself that's frustrating to me - I believe this serves to paint organizational failures as forces of nature, effectively reducing accountability. But, so far, I have failed to effectively communicate it to most people - with exception of the very few who, themselves, have a considerable interest in social dynamics, one that goes beyond the professional interest expected of a manager. And to those, those are generally truisms - I'm under no impression I'm particularly original here.
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Aaaanyway, I went back to liking Jira - because, under all the cruft, there's still (or at least there still was) the basic bug tracker software that's almost like Bugzilla, but slightly less painful. And I like bug trackers, as long as they're used to track bugs - not manage projects. Projects are managed by people, and these days I believe that the reason all this software, as complex as it is, keeps failing to accurately communicate the project state, is because you would need the software to be a person.