Earlier quoted context omitted.
It really should be illegal.
We make it legal when we click agree on the TOS
You're always free not to use any kind of recent software and throw your computer in the bin. Consumer choice alright!
Adobe charges subscription cancellation fee
461–470 of 603 posts
Re: Adobe charges subscription cancellation fee
#462I got hit with this a few years back. I signed up for Ps CC for a month (I thought) to create an anniversary gift for my wife. I used it ONCE. Tried to cancel and they told me I had in fact signed up for a year, and that if I didn't cancel now, they'd give me two months free. I didn't want it at all! Anyway, I sucked it up, got on with the remainder of the year, because they wouldn't let me put the cancellation in ea…
Honestly, you signed up for the annual subscription so it’s on you. They give a decent cost discount for yearly subscription—it’s only fair to them that they get their end of the bargain.
Important takeaway: only buy month to month plans when testing out services.
EDIT: I’m not a huge fan of subscription models in general. Software doesn’t need to change at the rate it is these days, but it does work wonders for the bottom lines of all these companies.
EDIT2: Monthly payments to open source software is a better investment because they actually need funding, and they aren’t paying shareholders profits.
Re: Adobe charges subscription cancellation fee
#463I got hit with this a few years back. I signed up for Ps CC for a month (I thought) to create an anniversary gift for my wife. I used it ONCE. Tried to cancel and they told me I had in fact signed up for a year, and that if I didn't cancel now, they'd give me two months free. I didn't want it at all! Anyway, I sucked it up, got on with the remainder of the year, because they wouldn't let me put the cancellation in ea…
This is why for such services (though I haven't used Adobe software in more than a decade) I use single use debit cards like the ones offered by Revolut.
Adobe is in the same ring of trust as a random shady website and one ring above a Nigerian prince.
Re: Adobe charges subscription cancellation fee
#464Earlier quoted context omitted.
The seller decides on the price, and labels the goods accordingly. Whatever "recommended retail price" may be printed on the box is of course covered with a sticker with the actual price. It's about consumer protection. Buyers must know exactly how much they will need to pay to purchase an item BEFORE they pay. It would be unfair to expect consumers to calculate these things.
In Europe and the UK that won't fly. If it came with a price printed on the box, that's the price they should sell it at.
Or less, as the store is allowed to discount (officially the reverse: the manufacturer is not allowed to set prices of anyone except themselves, so if a store takes almost no margin or even sells below price, the manufacturers is forbidden to even talk about it.
Re: Adobe charges subscription cancellation fee
#465Earlier quoted context omitted.
All it would take is your fleet of lawyers against Adobe's office towers full of lawyers. If you have the resources to back that, be a sport and make the sacrifice for the rest of us.
If that's how it works in your country then it seems likely your country is also broken/corrupt and is effectively 'in on it' (helping the likes of Adobe to steal from you). Not sure what one can really do about it. I think also the whole "you'll need an army of lawyers" idea is probably born from confirmation bias (settled cases get NDAs). I wonder if we shouldn't require registering a settled case, if there was any…
>If that's how it works in your country then it seems likely your country is also broken/corrupt and is effectively 'in on it' (helping the likes of Adobe to steal from you).
How does this get settled in a non-broken/corrupt country? You lodge a complaint and the government launches a fleet of lawyers on your behalf? I'd be surprised if that's a routine response to consumer complaints anywhere.
Re: Adobe charges subscription cancellation fee
#466Earlier quoted context omitted.
It mostly work though, although it might not be legal, most companies will drop your subscription after some time if you stop paying. You might receive some letters from collection agencies, but as long as the sums in question are an order of magnitude lower than what is worth bringing in front of tribunal, they will stop after some time.
Does Europe not have credit scores? Would these sorts of things not end up as derogatory events on them?
Yes, there are things like credit scores, e.g. "schufa" in germany. Also, collecting via court order ("gerichtliches Mahnverfahren") costs around 20 Euros in fees and isn't that complex, you hand in 1 form in triplicate and wait for the money.
Re: Adobe charges subscription cancellation fee
#467Earlier quoted context omitted.
This is what dark patterns rely on, why the hell would you be in support of companies taking advantage of people? Have you never had anything like this happen to you? Maybe you were tired or in a rush and a dark pattern ended up costing you money you didn't intend to spend? It's happened to me, and I'd dare day most people reading this.
I use this product and this plan. I knew what I was getting into when I bought it. Scammy companies shouldn't be protected, but if people don't bother to do the most basic due diligence before buying products, it's on them - like forget reading a terms of service. He doesn't even read the product name or description. Gets into a yearly contract for a cheaper price and then complains about the cancellation fees. At so…
In this world there are people with less experience or understanding. There are people who have varying levels of cognitive or sensory ability.
And there are people who are simply tricked by a company that does everything it legally can to fool them.
To suggest they either deserve to be tricked or shouldn’t be able to buy things themselves is revolting.
Re: Adobe charges subscription cancellation fee
#468I got hit with this a few years back. I signed up for Ps CC for a month (I thought) to create an anniversary gift for my wife. I used it ONCE. Tried to cancel and they told me I had in fact signed up for a year, and that if I didn't cancel now, they'd give me two months free. I didn't want it at all! Anyway, I sucked it up, got on with the remainder of the year, because they wouldn't let me put the cancellation in ea…
Honestly, you signed up for the annual subscription so it’s on you. They give a decent cost discount for yearly subscription—it’s only fair to them that they get their end of the bargain. Important takeaway: only buy month to month plans when testing out services. EDIT: I’m not a huge fan of subscription models in general. Software doesn’t need to change at the rate it is these days, but it does work wonders for the…
Their website actively tries to trick you into falling for it.
Re: Adobe charges subscription cancellation fee
#469Earlier quoted context omitted.
It's even enshrined into law in some states and locales. A few businesses have tried to market themselves as "no-nonsense, no-bullshit" and put the right prices on things, but that's totally illegal in parts of the US.
It's illegal to put on the price the customer is actually going to pay? My search attempt failed ("illegal to put price with VAT" neither g nor ddg liked it), please tell me more!
In the US, sales tax rates vary by state, county and even city. Some states have no sales tax. It would be impossible to advertise a price for a product when it would be so many different numbers depending on where you are. For example, if a big grocery store chain wants to advertise the price of a 6-pack of Coke, do they list 20 different prices or do they eat the difference in taxes and make the end price the same?
Re: Adobe charges subscription cancellation fee
#470Earlier quoted context omitted.
It mostly work though, although it might not be legal, most companies will drop your subscription after some time if you stop paying. You might receive some letters from collection agencies, but as long as the sums in question are an order of magnitude lower than what is worth bringing in front of tribunal, they will stop after some time.
Does Europe not have credit scores? Would these sorts of things not end up as derogatory events on them?
Depends on the country, but mostly no, and thank fucking $deity. Credit score systems are an abomination that go against privacy and are used to entrap people into debt and keep not knowledgeable people poor. I find it ridiculous when Americans speak about the Chinese social score system - judging people on debt management and spend is marginally better than on communist-aligning speech. Especially when it's done by for-profit companies that have zero incentive to get anything right.
In most EU countries when you want to take out a loan, the bank takes a look at your current status ( employment, expenses, family, etc.) and debt history stored by the central bank ( which is basically you had a loan of 10k for 5 years, don't own anything anymore) and judge based on that if you're credit worthy or not.