"DigitalOcean Killed Our Company"

Post by zhte415 » Sat, Jun 01, 2019, 5:09 AM UTC

Johnny555 wrote: post #433

lelanthran wrote: post #326

Earlier quoted context omitted.

"you're responsible for doing all your own offsite backups" That's going to be true no matter which cloud provider you choose. Their ToS almost certainly include terms which allow them to kick you off and refund any monies for any reason whatsoever. Good luck if you bought into their entire ecosystem and can't move elsewhere on a whim.

That's going to be true no matter which cloud provider you choose My company provides services to fortune 100 companies, and we host literally petabytes of data on their behalf in Amazon S3, but we don't have offsite backups. We (and they) rely on Amazon's durability promise. We do offer the option of replicating their data to another cloud provider, but few customers use that service -- few companies want to pay ove…

Post by thanatos_dem » Sat, Jun 01, 2019, 5:26 AM UTC

iamaelephant wrote: post #449

rdiddly wrote: post #343

Earlier quoted context omitted.

You've got an additional problem though, which is that this tells us you have two support channels: one that doesn't work (i.e. yours, the one you built), and one that does (Twitter-shaming). The first channel represents how you act when no one's watching; the second, how you act when they are. Most people prefer to deal with people for whom those two are the same.

I think it says a lot that this CTO joker flew in, regurgitated the standard-issue "we will endeavor to do better" apology and left without answering any of the very legitimate follow-up questions. I would never deal with an organisation that behaves like these guys.

Post by isoprophlex » Sat, Jun 01, 2019, 5:53 AM UTC

thanatos_dem wrote: post #463

iamaelephant wrote: post #449

Earlier quoted context omitted.

I think it says a lot that this CTO joker flew in, regurgitated the standard-issue "we will endeavor to do better" apology and left without answering any of the very legitimate follow-up questions. I would never deal with an organisation that behaves like these guys.

Is there any response that would satisfy you?

Post by fendy3002 » Sat, Jun 01, 2019, 6:05 AM UTC

BinaryArcher wrote: post #187

This exact same thing happened to me last year. I accessed my account abroad and they perma banned me. Support was useless and even with evidence did not believe who I was. I then somehow convinced them to give me temp access, which in my opinion is even worse. They didn't believe me about who I was and then gave me temporary access to an account. DO can't be trusted when their support team could so easily be sociall…

Post by michaelmrose » Sat, Jun 01, 2019, 6:31 AM UTC

zhte415 wrote: post #461

Johnny555 wrote: post #433

Earlier quoted context omitted.

That's going to be true no matter which cloud provider you choose My company provides services to fortune 100 companies, and we host literally petabytes of data on their behalf in Amazon S3, but we don't have offsite backups. We (and they) rely on Amazon's durability promise. We do offer the option of replicating their data to another cloud provider, but few customers use that service -- few companies want to pay ove…

I don't know the data you're holding. If it is sensitive data, like customer anything, would it infact make sense not to have offsite backup? Reasoning: Your contract with Amazon promises durability and I'm sure there's a service level agreement with penalty/liability clauses. By implementing a redundant backup, you're replicating something that you don't legally need to have, double-or-more due diligence on the offs…