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Cursor IDE support hallucinates lockout policy, causes user cancellations

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Re: Cursor IDE support hallucinates lockout policy, causes user cancellations

#451

Post by einsteinx2 »

bytesandbits wrote: post #232

Cursor sucks. Not as a product. As a team. Their customer support is terrible. I was offered in writing a refund by the team who cold reached out to me to ask me why I cancelled my sub one week after start. Then they ignored my 3+ emails in response asking them to refund, and other means of trying to communicate with them. Offering me a refund as a bait to gain me back, then when I accept it they ghost me. Wow. Very…

Same exact thing happened to me. I tried out Vursor after hearing all the hype and canceled after a few weeks. Got an email asking if I wanted a refund and asking for any feedback. I replied with detailed feedback on why I canceled and accepted the refund offer, then never heard back from them.

Re: Cursor IDE support hallucinates lockout policy, causes user cancellations

#452

Post by einsteinx2 »

makingstuffs wrote: post #377
adenta wrote: post #286

Earlier quoted context omitted.

You’ve promised a ton of people refunds that never got them. Others in this thread, and myself included Edit: he did refund 22 mins after seeing this

Yeah I got asked for feedback and offered a refund when I cancelled. Never got any reply after. Guess it was AI slop

Same. And the sender’s email matches this cofounder’s username.

Re: Cursor IDE support hallucinates lockout policy, causes user cancellations

#453

Post by einsteinx2 »

PoignardAzur wrote: post #398
adenta wrote: post #286

Earlier quoted context omitted.

You’ve promised a ton of people refunds that never got them. Others in this thread, and myself included Edit: he did refund 22 mins after seeing this

Maybe wait more than an hour before implying the refunds were a lie all along.

I waited since March 13 and still nothing. They do this to many many people it seems.

Re: Cursor IDE support hallucinates lockout policy, causes user cancellations

#454

Post by submeta »

ramon156 wrote: post #435
submeta wrote: post #431

Wow, so much negativity. The Cursor team has built a wonderful product — and they made a mistake. Now haters are trying to rip it apart because of one mistake. Yeah, I also paid for the yearly plan. Yeah, I was also annoyed to get locked out on another device. Was it annoying? Yes. But will I abandon the product? No, not because of this. Chill, folks. Get a life.

Sorry but this screams copium. Its right in your face why cursor is bad, and your response is "but the product is good". Is it? What did they do better than e.g. aider, claude code and zed? What makes them stand out? I honestly don't get it, but if you want to support such a lazy team then have at it, no one's stopping you

You are aggressive and rude. They didn’t sell you a house. It’s a product that costs 20 usd a month. I know all other products and prefer Claude Code. But it is expensive. I burn 20-40 USD in a single session. And I find Cursor pretty good. Better than the alternatives, minus Claude Code.

Re: Cursor IDE support hallucinates lockout policy, causes user cancellations

#455

Post by [deleted] »

falcor84 wrote: post #214
parliament32 wrote: post #153

Earlier quoted context omitted.

Yes, "destroyed" is apt. See the graph under "Slack vs Microsoft Teams: Users" here: https://www.businessofapps.com/data/slack-statistics/

Interesting, but isn't it just because Teams is bundled and integrated with MS Office? I couldn't find any specific stats on revenue or how many businesses actually choose to pay for Teams specifically.

[deleted]

Re: Cursor IDE support hallucinates lockout policy, causes user cancellations

#456

Post by YeGoblynQueenne »

cachvico wrote: post #166
jgb1984 wrote: post #125

LLM anything makes me queasy. Why would any self respecting software developer use this tripe? Learn how to write good software. Become an expert in the trade. AI anything will only dig a hole for software to die in. Cheapens the product, butchers the process and absolutely decimates any hope for skill development for future junior developers. I'll just keep chugging along, with debian, python and vim, as I always ha…

I use it all the time, and it has accelerated my output massively. Now, I don't trust the output - I review everything, and it often goes wrong. You have to know how to use it. But I would never go back. Often it comes up with more elegant solutions than I would have. And when you're working with a new platform, or some unfamiliar library that it already knows, it's an absolute godsend. I'm also damn proud of my own…

>> I use it all the time, and it has accelerated my output massively.

Like how McDonalds makes a lot of burgers fast and they are very successful so that's all we really care about?

Re: Cursor IDE support hallucinates lockout policy, causes user cancellations

#457

Post by permo-w »

AIPedant wrote: post #267
permo-w wrote: post #203

Earlier quoted context omitted.

trying to "fix hallucinations" is like trying to fix humans being wrong. it's never going to happen. we can maybe iterate towards an asymptote, but we're never going to "fix hallucinations"

No: an LLM that doesn't confabulate will certainly get things wrong in some of the same ways that honest humans do - being misinformed, confusing similar things, "brain" damage from bad programming or hardware errors. But LLM confabulations like the one we're discussing only occur in humans when they're being sociopathically dishonest. A lawyer who makes up a court case is not a "human being wrong," it's a human lyin…

since you've made a throwaway account to say this, I don't expect you to actually read this reply, so I'm not going to put any effort into writing this, but essentially this is a fundamental lack of understanding of humans, brains, and knowledge in general, and ChatGPT being out 3 years is completely irrelevant to that.

Re: Cursor IDE support hallucinates lockout policy, causes user cancellations

#458

Post by nkoren »

gtirloni wrote: post #185
yodsanklai wrote: post #131

Earlier quoted context omitted.

You're not supposed to trust the tool, you're supposed to review and rework the code before submitting for external review. I use AI for rather complex tasks. It's impressive. It can make a bunch of non-trivial changes to several files, and have the code compile without warnings. But I need to iterate a few times so that the code looks like what I want. That being said, I also lose time pretty regularly. There's a le…

1) Once you get it to output something you like, do you check all the lines it changed? Is there a threshold after which you just... hope? 2) No matter what the learning curve, you're using a statistical tool that outputs in probabilities. If that's fine for your workflow/company, go for it. It's just not what a lot of developers are okay with. Of course it's a spectrum with the AI deniers in one corner and the vibe…

I've been doing AI-assisted coding for several months now, and have found a good balance that works for me. I'm working in Typescript and React, neither of which I know particularly well (although I know ES6 very well). In most cases, AI is excellent at tasks which involve writing quasi-custom boilerplate (eg. tests which require a lot of mocking), and at answering questions of how I should do _X_ in TS/React. For the latter, those are undoubtedly questions I could eventually find the answers on Stack Overflow and deduce how to apply those answers to my specific context -- but it's orders of magnitude faster to get the AI to do that for me.

Where the AI fails is in doing anything which requires having a model of the world. I'm writing a simulator which involves agents moving through an environment. A small change in agent behaviour may take many steps of the simulator to produce consequential effects, and thinking through how that happens -- or the reverse: reasoning about the possible upstream causes of some emergent macroscopic behaviour -- requires a mental model of the simulation process, and AI absolutely does _not_ have that. It doesn't know that it doesn't have that, and will therefore hallucinate wildly as it grasps at an answer. Sometimes those hallucinations will even hit the mark. But on the whole, if a mental model is required to arrive at the answer, AI wastes more time than it saves.

Re: Cursor IDE support hallucinates lockout policy, causes user cancellations

#459

Post by PUSH_AX »

mntruell wrote: post #272

(Cursor cofounder) Apologies - something very clearly went wrong here. We’ve already begun investigating, and some very early results: * Any AI responses used for email support are now clearly labeled as such. We use AI-assisted responses as the first filter for email support. * We’ve made sure this user is completely refunded - least we can do for the trouble. For context, this user’s complaint was the result of a r…

It's a real shame that your team deletes threads like this in instances where they have control (eg they are mods on the subreddit). Part of me wonders if you had a magic wand would you have just deleted this too, but you're forced to chime in now because you don't.

Re: Cursor IDE support hallucinates lockout policy, causes user cancellations

#460

Post by mindwok »

SCdF wrote: post #380
mntruell wrote: post #272

(Cursor cofounder) Apologies - something very clearly went wrong here. We’ve already begun investigating, and some very early results: * Any AI responses used for email support are now clearly labeled as such. We use AI-assisted responses as the first filter for email support. * We’ve made sure this user is completely refunded - least we can do for the trouble. For context, this user’s complaint was the result of a r…

> * Any AI responses used for email support are now clearly labeled as such. We use AI-assisted responses as the first filter for email support. Don't use AI. Actually care. Like, take a step back, and realise you should give a shit about support for a paid product. Don't get me wrong: AI is a very effective tool, *for doing things you don't care about*. I had to do a random docker compose change the the other day. I…

They’re like a team of 10 people with thousands, if not hundreds of thousands of users. “Actually care” is not a viable path to success here.
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