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Is tipping getting out of control? Many consumers say yes

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Re: Is tipping getting out of control? Many consumers say yes

#451

Post by andirk »

TylerE wrote: post #411
eredengrin wrote: post #337

Earlier quoted context omitted.

> I'd donate to charities on my own. But lots of people won't think to do so, and it can raise awareness too. And in terms of payment processing fees it is probably much more efficient to include a small amount extra in a larger preexisting transaction and pool it up across customers than if everyone were to go out and donate $0.50 or whatever on their own.

The problem is the store charaties are always awful. I donate to local charities that actually do good work with it (Non-affiliated-beyond-being-donor plug: https://www.nuci.org/ ), not to bloated “awareness” charaties like Komen.

I assume the main point of asking for charities at the POS system is to, in no order, a) give to that charity, and/or b) to get the tax deduction as if the company gave that charity. Ex: $1 charity = some $0.35 discount on company taxes.

And "awareness" is a big part of some cultures [0] as it allows for the distribution of the idea of caring without devoting some of one's life to the cause.

[0] https://stuffwhitepeoplelike.com/2008/01/23/18-awareness/

Re: Is tipping getting out of control? Many consumers say yes

#452

Post by dyno12345 »

post_break wrote: post #261

I got asked for a tip at an automatic car wash, because the guy was there wouldn't let me put the card into it myself, he wanted to push the touch screen buttons. I looked at him and said no. I hate tips, they aren't tips any more, they are subsidized payroll. I almost never eat at sit down places any more. Pick up orders? No tip. I will tip for a pizza delivery though, it's the one time I feel like it's deserved due…

I got prompted for a tip at an auto mechanic at one point

Re: Is tipping getting out of control? Many consumers say yes

#453

Post by grecy »

ddyevf635372 wrote: post #306
jacktribe wrote: post #99

I've just opened a coffee shop in Los Angeles last month, and we don't take tips. We only use self-ordering iPads (I've custom coded an iOS app w/ Stripe Terminal for it), and we don't accept cash either. We've had a few customers baffled by the no-tipping policy, and still insisting that they leave a tip. Some even left cash on the counter or on the table. We had to chase a few of them down to return their money. Al…

There isn't any tip in New Zealand and Australia. Everybody get proper salary. The service is always exceptional. How is that possible?

I'm Australian, living in Canada for 10 years, just went back to Australia for 18 months, now back in Canada. I have some experience here.

I love not tipping, and for me personally, the service in Australia is perfectly fine. I took my (Canadian) partner to Australia (her first time there). For her, the service was nowhere even remotely close to that of Canada.

In Australia, someone might take your order (or you order yourself at the bar), then your food is brought (or you get it yourself, get your own cutlery), and that is all. Plenty enough for me, but that's utterly bare minimum of what you'd get in Canada. Almost below bare minimum.

In Australia nobody comes to ask how your meal is, nobody comes to top up your water, and nobody will pontificate with you for 10 minutes about the difference in hops between two beers on tap. When my partner asked for that kind of information, most people just shrugged and gave her a sample of both, then said "what do you want?". I found it hilarious.

So while I think the service in Australia is perfectly adequate and I personally like it, my Canadian partner found it lacking immensely from Canadian standards, but she did like the no-tipping.

Re: Is tipping getting out of control? Many consumers say yes

#454

Post by jacktribe »

gymbeaux wrote: post #437
jacktribe wrote: post #99

I've just opened a coffee shop in Los Angeles last month, and we don't take tips. We only use self-ordering iPads (I've custom coded an iOS app w/ Stripe Terminal for it), and we don't accept cash either. We've had a few customers baffled by the no-tipping policy, and still insisting that they leave a tip. Some even left cash on the counter or on the table. We had to chase a few of them down to return their money. Al…

A rare-interesting UX problem with people thinking the screen froze. I guess it’s easily solved, but there are surely many ways to solve it.

It's very interesting observing people use the app in person, as opposed to privately on their phone where you have no idea how they interact with it.

For instance the Stripe Terminal reader is immediately to the right of the iPad POS, but a good number of people don't know where to tap the card. I need to design an arrow on the checkout screen for that because I've seen many people tapping the card to the iPad screen. I think Square got them used to that.

Re: Is tipping getting out of control? Many consumers say yes

#455

Post by seanmcdirmid »

JimtheCoder wrote: post #160
Insanity wrote: post #131

Earlier quoted context omitted.

As a European living in Canada, the tipping culture took some time to get used to. It's such a stupid/bad system.

Am Canadian, can confirm... I do wish there was a way to tip the drivers who deliver my Amazon Prime stuff, though. I don't want to tip someone who presses a few buttons on a screen to take my food order, that they usually mess up and sometimes add on a free side of bad attitude. I would like an easy way to tip the guy who is trudging through the snow to deliver my 2KG jar of peanut butter at 9:30pm in January. I lik…

Amazon Fresh has a tip system in place.

Re: Is tipping getting out of control? Many consumers say yes

#456

Post by seanmcdirmid »

kevin_thibedeau wrote: post #239
pseudo0 wrote: post #205

Earlier quoted context omitted.

Tipping in Canada is extra absurd. The minimum wage for servers and bartenders is the same as for regular workers (eg. $15.50 per hour in Ontario). But thanks to cultural osmosis from the US, 15-25% tips are also expected on top of that.

US tip workers also get full minimum wage. Tip workers who don't meet the minimum wage threshold on total earnings are compensated for the shortfall. The lower tip worker rate is a subsidy to business owners paid for by guilt tripping their customers.

In states like Washington and I believe California, they get minimum wage at least before tips.

Re: Is tipping getting out of control? Many consumers say yes

#457

Post by andirk »

TylerE wrote: post #403
jacktribe wrote: post #99

I've just opened a coffee shop in Los Angeles last month, and we don't take tips. We only use self-ordering iPads (I've custom coded an iOS app w/ Stripe Terminal for it), and we don't accept cash either. We've had a few customers baffled by the no-tipping policy, and still insisting that they leave a tip. Some even left cash on the counter or on the table. We had to chase a few of them down to return their money. Al…

I find forced (or even strongly encouraged) rating even worse than tipping, especially given the inevitable anything less than 5 stars might as well be zero attitude.

I try to almost always tip in cash which means I mark 0% tip, and I never give star reviews. One exception for a review is the smiley face vs sad face at airport restrooms. I've never marked sad face yet but if there was an issue I would gladly and that will simply let staff know there is something amiss in that spot.

Re: Is tipping getting out of control? Many consumers say yes

#458

Post by [deleted] »

TylerE wrote: post #403
jacktribe wrote: post #99

I've just opened a coffee shop in Los Angeles last month, and we don't take tips. We only use self-ordering iPads (I've custom coded an iOS app w/ Stripe Terminal for it), and we don't accept cash either. We've had a few customers baffled by the no-tipping policy, and still insisting that they leave a tip. Some even left cash on the counter or on the table. We had to chase a few of them down to return their money. Al…

I find forced (or even strongly encouraged) rating even worse than tipping, especially given the inevitable anything less than 5 stars might as well be zero attitude.

[deleted]

Re: Is tipping getting out of control? Many consumers say yes

#459

Post by doktorhladnjak »

TylerE wrote: post #403
jacktribe wrote: post #99

I've just opened a coffee shop in Los Angeles last month, and we don't take tips. We only use self-ordering iPads (I've custom coded an iOS app w/ Stripe Terminal for it), and we don't accept cash either. We've had a few customers baffled by the no-tipping policy, and still insisting that they leave a tip. Some even left cash on the counter or on the table. We had to chase a few of them down to return their money. Al…

I find forced (or even strongly encouraged) rating even worse than tipping, especially given the inevitable anything less than 5 stars might as well be zero attitude.

Agreed. These customer satisfaction surveys where anything less than 5 stars or 10/10 is a fail is just as dystopian as tipping culture.

Re: Is tipping getting out of control? Many consumers say yes

#460

Post by 8note »

Larrikin wrote: post #375
expensive_news wrote: post #275

Earlier quoted context omitted.

Somewhat of a meta-comment but I’m shocked at how many people are complaining about you not taking cash. Has anyone ever walked out of your coffee shop because they only had cash on them? I can’t remember the last time I paid or even saw someone pay cash for anything.

Cities are making it illegal, as they should. It's not always meant in bad faith, but it's also a form of gentrification that hurts the poor and unbanked by removing yet another service from them. https://www.nssh.com/2020/04/philadelphias-ban-on-cashless-s... I personally never use anything but cards since I have many of the high reward credit cards. But I've also had family members with tax liens or other problems…

> that didn't allow them to get a bank account

This sounds like the real problem to solve. It's unacceptable for people to be unable to get a bank account and whatever cards to pay cashless

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