Tell HN: Google Cloud suspended our production projects at 1am on Saturday

Post by upupandup » Mon, Aug 22, 2022, 4:06 PM UTC

staticassertion wrote: post #326

hazbo wrote: post #124

A few years ago I was working at a startup and we had just started moving some stuff over from AWS to GCP. Things were going pretty good with GCP until one day they pulled the plug on everything with no explanation. It turns out that our company credit card details had been fraudulently used without our knowledge. The criminal had decided to use the card to buy Google Ad Words or something like that - this is the sam…

I hear way too many stories like this about Google products. Whether it's Youtube, AdWords, GCP, or anything else - you get blackholed by them and there's zero recourse. I just can't trust Google for something like running production services.

Post by SoftTalker » Mon, Aug 22, 2022, 4:12 PM UTC

dharmab wrote: post #417

jnsaff2 wrote: post #396

Earlier quoted context omitted.

I found the Azure reps to be completely useless for any of the actual problems. I worked for couple of really big enterprises, one of which had such a high commitment that Azure sent two engineers to sit with the teams working on their cloud. Highest level Enterprise support .. and yet for actual non-obvious problems it took them a month to reply with: can't help you with this, you must be doing it wrong. This was te…

I worked for one of Azure's biggest customers and our account management teams were fantastic. A few individuals were some of my favorite people I've worked with. That's where all the talent in the Azure support org goes- promoted to the biggest contracts.

Post by SoftTalker » Mon, Aug 22, 2022, 4:15 PM UTC

bastawhiz wrote: post #255

doix wrote: post #163

Earlier quoted context omitted.

It's like looking both ways when crossing the road despite the light telling you that you can go. Sure you have right of way and if a car hits you, it's their fault. But at the end of the day, you are the one getting hit by the car. Google is at fault for how they handled it, but the parents comment is still good advice for anyone reading this thread.

How are you supposed to trust a company who told you they wouldn't screw you because of their own error, then screwed you anyway? Having a relationship with them doesn't matter if they still can't be trusted to do business. The type of payment method you use is not a factor that plays into whether you can trust your vendor.

Post by saje_585 » Mon, Aug 22, 2022, 4:24 PM UTC

Post by alyandon » Mon, Aug 22, 2022, 4:27 PM UTC

rurp wrote: post #444

hbn wrote: post #395

Earlier quoted context omitted.

Several years back I wanted to try my hand at making an Android app and putting it in the Play Store. I knew ahead of time from reading all the horror stories that it's best to make a second dedicated developer Google account because once you turn an account into a developer account you're basically painting a target on your back to be randomly deleted by the powers that be. Additionally, not sure if this is still th…

The last time I tried to make a new Google account it required a valid phone number, so this might require getting a second phone line these days. I wouldn't trust Google to only disable one account if there is a related one using the same number.