Earlier quoted context omitted.
Maybe Amazon is different in other countries (I doubt it), but in my country after ordering on Amazon you send stuff back to the seller, not to Amazon. The ticket for that is handled in Amazon's interface but the actual interaction happens with the seller.
You seem to have confused orders fulfilled by Amazon, and people selling products on their platform as third party sellers. You don't state which country your in, or answer the question someone asked of you regarding the potential affiliation you may have with this company.
1 point by erikb 14 hours ago [-]
I've been actually answering that question twice, yunoreed.