441–450 of 568 posts
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After going public and getting publicity. You shouldn't have to do that just to get a company to fix their own mistake. They stole $200, where do they get off saying they won't give it back?
The tweet is from 3 days ago and the bug report 4 days ago. Not sure if it was publicity that made it happen or not.
It went massive on Reddit which is where I heard about it first.
> However, I need to let you know that we are unable to issue compensation for degraded service or *technical errors* that result in incorrect billing routing. This is very surprising. I've never seen a legitimate business not give refunds for technical errors of their own fault. Minimum Anthropic should credit the full amount to them.
This billing cycle my account was billed an extra $200. I investigated. I was being for a Claude Max gift subscription that has been sent to – what appears to be – a randomly generated 27 char alphanumeric icloud email account that bounces. Apparently, Anthropic doesn't have a centralized process that allows you to approve, see or revoke "gift cards." And no I can't use this hypothetical gift card. Because I can't se…
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The official response feels AI generated. I suspect this is a preview of our future. "You're totally right! I'm sorry but you're going to have to piss off anyway. Would you like to spend a few more hours discussing it with our AI chatbot? It won't help. But if it makes you feel better, it will probably cost us an extra $0.12 in tokens." I'll bet the first human at Anthropic learns about this from HN.
A single Anthropic employee is valued at $200m. At PE of 10, ie. supposing one employee generates $20m/year, we can say that the employee’s time is $10K (that K !) per hour. Should they, or are we really expecting them to, attend to a 200 issue? May be somebody will start a business where such high-value-per-employee companies could outsource customer support to be performed by real humans? ... And then such business…
> However, I need to let you know that we are unable to issue compensation for degraded service or *technical errors* that result in incorrect billing routing. This is very surprising. I've never seen a legitimate business not give refunds for technical errors of their own fault. Minimum Anthropic should credit the full amount to them.
This is fraud Claude Code support admits that Anthropic has a policy to defraud customers
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"Carl's Jr. has determined you are an unfit mother." "Your children will be taken into the custody of Carl's Jr." "Carl's Jr.....F#ck You, I'm Eating"
I suddenly have a craving for Brawndo. I hear it has electrolytes.
After i was triple billed in January, they acknowledged it but refused to provide a refund. I won those credit card disputes.
They refused to refund me $200 when I had both a claude code subscription and the other thing. I had been using credits or something. Essentially double paying. And they just refused.
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You also seem to have a bug where people get randomly invoiced: https://news.ycombinator.com/item?id=47693679 I got a random invoice for $45.08 back in March, despite not having auto top up enabled. Trying to reach support met with a brick wall. Based on the post I linked to, I'm not the only one facing this problem.
Happened to me too but my card didn’t actually get charged, maybe check yours. Also the card in the invoice wasn’t even the card I’m using with Anthropic