Earlier quoted context omitted.
People given a tiny amount of power with no consequences for misusing it, inflicting their power on people for no better reason than that they can. Government is parasitic, with no market feedback, so people that would normally get weeded out for being awful humans, for incompetence, for psychopathy of various flavors - they all end up with a long, well paid career and no consequences. I find the story unlikely, read…
> with no market feedback It's amazing how many people seem to have learned their civics from conservative talk shows. government employees work for elected officials, who hear often from angry "customers" and are constantly at risk of losing their jobs following scheduled "performance reviews"
Its so bad that I can't help but think its because the contracts to support government workers are handed out in questionable ways. While I don't think much of the people who work in government offices, I do think they could accept emails if their bosses wanted them to and their contractors provided the tech. They aren't any more or less capable than the dentist's office workers. They just have to work with terrible tech that was clearly chosen for the wrong reasons.