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Netlify just sent me a $104k bill for a simple static site

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Re: Netlify just sent me a $104k bill for a simple static site

#441

The most bizarre thing is that this is a known issue that folks have asked them for ways to mitigate, to no avail. The reddit thread even links to an extremely weird dialogue where Netlify's response boils down to, "if you're hosting a small site that gets DDoS'd, don't." https://answers.netlify.com/t/limit-bandwidth-to-avoid-high-...

“Stop dressing so sexy if you don’t like the attention” is the vibe I got.

Re: Netlify just sent me a $104k bill for a simple static site

#442

Netlify CEO here. Our support team has reached out to the user from the thread to let them know they're not getting charged for this. It's currently our policy to not shut down free sites during traffic spikes that doesn't match attack patterns, but instead forgiving any bills from legitimate mistakes after the fact. Apologies that this didn't come through in the initial support reply.

So this one got attention due to some good Samaritan on Reddit who told OP to post here. Now, to the real question here: have others not received as good advice and just paid up?

Re: Netlify just sent me a $104k bill for a simple static site

#443
post #415

Earlier quoted context omitted.

How does a 60 TB in a day peak for a site that previously never crossed the free tier threshhold not qualify as "attack pattern"? This is a static site. To reach that sort of bandwidth out of nowhere you'd need to publish the blueprint for a teleportation machine

To be fair, these days, things can become viral literally overnight. That said, instead of depending on unreliable heuristics, they should just allow an option to change the behavior. The "current policy" to charge small sites on the free tier thousands of dollars instead of just throttling/shutting down the traffic is really predatory.

60TB with each request for 1Mb say would be 60000000 visitors. So guess this is possible but hell of unlikely.

Re: Netlify just sent me a $104k bill for a simple static site

#444
post #437
post #429

Earlier quoted context omitted.

Maybe it’s a tax dodge! “Forgive” 100k of “overages” which cost Netlify next to nothing, then report it as a write off on taxes.

I doubt IRS would buy that BS.

They’d have to be properly resourced to identity the BS first.

Re: Netlify just sent me a $104k bill for a simple static site

#445

Posted 4 hours ago with 958 points and it's already sitting at 68th place? Was the story too inconvenient for Y Combinator given that Netlify has bought 2? of YC backed companies?

very strange indeed, never seen anything like this on HN before...

Re: Netlify just sent me a $104k bill for a simple static site

#446
post #349

Netlify CEO here. Our support team has reached out to the user from the thread to let them know they're not getting charged for this. It's currently our policy to not shut down free sites during traffic spikes that doesn't match attack patterns, but instead forgiving any bills from legitimate mistakes after the fact. Apologies that this didn't come through in the initial support reply.

I’ve been a netlify user since 2017 and I just deleted all my sites. I can’t risk receiving a $100k bill for toy projects. Your “current policy” is not good enough.

Same. I'm looking at alternatives to get off netlify ASAP.

Re: Netlify just sent me a $104k bill for a simple static site

#447

Netlify CEO here. Our support team has reached out to the user from the thread to let them know they're not getting charged for this. It's currently our policy to not shut down free sites during traffic spikes that doesn't match attack patterns, but instead forgiving any bills from legitimate mistakes after the fact. Apologies that this didn't come through in the initial support reply.

By the time you forgive the bill you may have caused significant psychological distress, maybe even irreparable. This doesn't feel like a responsible approach.

Re: Netlify just sent me a $104k bill for a simple static site

#448
post #157

I recently rewrote a website/small backend API for a non-profit organization. I could've gone with a serverless architecture for our forms handling API and reduced spending to nearly the free tier, but I had no good way to protect against a scenario like this. There was just not good enough documentation about how to completely cut off spending in the scenario of an attack, and I wasn't comfortable leaving the organi…

I am confused. Why couldn’t GitHub Pages suffer a DDOS attack? Also they don’t want you using them for business purposes: https://docs.github.com/en/pages/getting-started-with-github...

It can but it won't result in surprise bill because the bandwidth is capped.

Re: Netlify just sent me a $104k bill for a simple static site

#449
post #168

Earlier quoted context omitted.

This might be a good time to point out Cloudflare Pages: https://pages.cloudflare.com/ Under the free tier: > Unlimited bandwidth

I'm moving everything to Cloudflare.

Ditto. "Migrating from Netlify to Pages" : https://developers.cloudflare.com/pages/migrations/migrating...
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