A few things to note: 1. These figures are only new claims as of 3/21, so the numbers will get worse. 2. This is ~2% of the estimated ~160-165M US Workforce. 3. This is nearly 5x (!) the prior record of 671K new jobless claims from 1982, and redefines the scale for jobless claims. [1] 4. This does not account for the countless gig workers that are part of the modern economy that likely did not file for unemployment s…
Further, unemployment benefits are managed by the states, and those states are running web services which typically see a few hundred hits a day. They are now trying to process tens of thousands of new records each day, and at least in MI the service is absolutely not up to the task. My wife managed to get her filing completed a little after 1am this morning. She was the only one of her 20 coworkers to successfully f…
I briefly interned with a state judiciary's IT department around 2015 and got to get lunch with the CIO. He described to me how most court filings in the state had been manual prior to 2008 when the mortgage crisis hit and judges in the tax courts got _slammed_ with cases surrounding foreclosures. This , in turn, drove a need to develop a platform to automate the process of filing a case. It started with the tax court and gradually expanded to automate filings for other court divisions as well (e.g. Family, Civil).
I wouldn't be shocked if the revelation of "holy shit no one can file for unemployment" drove such an investment. I honestly think the next generation of politicians should take a page from product owners by isolate some shitty process that they'd have jurisdiction over, and finding some way to automate it. Bonus points if it's right before a watershed moment- imagine if someone had considered the problem you described prior to the coronavirus epidemic.