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Hire people who aren’t proven

leonardofed.io

441–450 of 460 posts

Re: Hire people who aren’t proven

#441

Earlier quoted context omitted.

I don't know, to be honest. I know a lot of docs blame insurance for this, but I've worked in health policy and insurance - the problems are bigger than that. A lot of the documentation is an attempt to create "quality standards". I like that in theory, and it's independent of what kind of payment mechanism is used, but ... docs will have a riot if we're held accountable for final outcomes ("This guy has had 30 docs…

That's a little outside of the specific question I was asking, so I feel like an addition is warranted; I'll try to return to the main topic where possible as well. My outside knowledge is that a medical facility focuses on: diagnosis, confirmation of diagnosis, selection of treatment along with annotations about EXCEPTIONS to standard treatment, finally actual treatment. I'd like for doctors to focus more on the kee…

Sorry if I went afield. I think my answer got a bit rambly. I appreciate you clarifying what you're aiming for, and I'll try to edit this response to the same level of clarity. Hopefully.

I'm going to have to give my response in a couple of posts, since HN says it was too long.

> My outside knowledge is that a medical facility focuses on: diagnosis, confirmation of diagnosis, selection of treatment along with annotations about EXCEPTIONS to standard treatment, finally actual treatment

The first thing to clarify is: there are a number of different types of medical facilities, ranging from private primary care to massive, regional specialty care hospitals, and the modifications to the above really depend on what type we're discussing. I'll pitch my answer to small-to-mid-sized secondary care (bread and butter specialty care like cardiology; general surgery, some onco surgery; little or no sub-specialty care) because that's the most commonly encountered facility. That's with the caveat that, again, the answer to that is different from other facilities (e.g., your family care practice) that are just as important to discuss.

Your list of things facilities focus on is correct except for your idea of annotations of exceptions. Our documentation focuses on the entirety of the patient encounter, all of the physical and laboratory exam findings we consider pertinent, our treatment choices, and often some degree of our treatment rationale. Outside observers often think "well, don't you just give a standard CHF treatment to someone with CHF, unless there's an exception?" A large purpose of our standard documentation is to provide an outside observer the chance to recreate how we came to our conclusions regarding diagnosis and the best course of treatment. In short, we document to cover our asses from malpractice.

Second, we document so that the hospital can bill insurers. Insurers create increasingly specific requirements for what must have been done or detected before a service can be provided - and those things must be in our note (or else the insurer assumes it didn't happen), and must be linked in our writing (Patient had finding X therefore we did Y). Increasingly, if one doesn't link it, they argue that they couldn't infer that Y was because of X. (That comes up more with performance metrics - oh, you told the patient to lose weight? We didn't realize that was meant to be an intervention for being overweight. We can't just assume what you mean to be treating.)

Lastly, we document for government and insurer mandated performance metrics. For instance, I need to do a depression screening for all over-65s annually. So, a helpful person working on our EMR built-in a reminder tab - did you do a depression screening today? I have to go through a drop-down to select "No", and then another for reason why ("Already Performed", "Patient Not Eligible", "Patient Already Diagnosed with Depression") about 30 times a day. That's our simplest metric, and one of dozens (because there's not a consistent set of metrics across all insurers.) You're about to suggest a way that this can be automated to suck less. I can suggest that, too, but as you may have noticed, this program is paid for by the hospital, to benefit the hospital's performance with insurers and the government. Physicians aren't the customers. Dev time is committed to making it suck less for us only enough to keep us from storming the hospital with pitchforks and catapults hurling ICD10 printouts.

And, lastly, something I truly didn't understand when I worked in health insurance but I do now: there's absolutely no such thing as a standard patient, plus or minus exceptions. The reason for that is because there's no such thing as "a patient with CHF". There's "a patient with history X, which leads me to believe they have CHF subtype 2C, with complications X, Y, Z, and complicating factors 1 and 2." Good doctors keep all diagnoses provisional, because the evolution over time will absolutely change your understanding of the patient - whether to CHF subtype 1Zebra or because what you thought was Complication Y and Z was actually parallel disease Ampersand. This is why we constantly communicate the story of the patient's history to one another, and why every doc takes their own history. Accepting a diagnosis from someone at hand-off is called a "chart rumor," and making a habit of it is a fantastic way of mis-treating patients. I cannot possibly tell you how many times I've improved patient care by just starting over from zero rather than accepting a chart rumor.

Re: Hire people who aren’t proven

#442

Earlier quoted context omitted.

I don't know, to be honest. I know a lot of docs blame insurance for this, but I've worked in health policy and insurance - the problems are bigger than that. A lot of the documentation is an attempt to create "quality standards". I like that in theory, and it's independent of what kind of payment mechanism is used, but ... docs will have a riot if we're held accountable for final outcomes ("This guy has had 30 docs…

That's a little outside of the specific question I was asking, so I feel like an addition is warranted; I'll try to return to the main topic where possible as well. My outside knowledge is that a medical facility focuses on: diagnosis, confirmation of diagnosis, selection of treatment along with annotations about EXCEPTIONS to standard treatment, finally actual treatment. I'd like for doctors to focus more on the kee…

2. > I'd like for doctors to focus more on the keen observation and decision parts and would not mind automated transcription of doctor / patient interactions to be reviewed and possibly have a summary forward (but not replacement of actual data) added by other staff.

The patient history we track isn't a literal transcript: it's a transcript of what we find pertinent from our clinical interview and observations. The word "pertinent" there is key; it's intimately and inseparably attached to our decision-making process and diagnostics. Think of it as a persuasive essay. The facts and the deliberation are what a medical historty is, not just a list of data. Med students spend half of med school learning the very basics of this.

> That might be an opportunity to hire/train other types of staff and gain experience in a more concrete way; much like the source article wants to make it easier for potential experts to grow in to a job.

In learning hospitals, we already have residents and med students doing this. And then an attending will come and do it again, because we're better, and this is a learned skill built around our clinical acumen, not a literal transcription.

> If there's a typical outcome given an input it's important to document the decisions that affected the selection of non-generic courses of action

The combinatorics of medicine are too huge for "typical input." That said, we justify all of our decisions, so that someone reviewing our actions can decide whether our behavior - the outcome - was justifiable given the input. The "reviewer" tends to be someone in our own specialty, though - replacing this with something standardized and codified would require, literally, encoding the entirety of medical reasoning. It's a bit beyond modern EMRs.

Re: Hire people who aren’t proven

#443

Earlier quoted context omitted.

I don't know, to be honest. I know a lot of docs blame insurance for this, but I've worked in health policy and insurance - the problems are bigger than that. A lot of the documentation is an attempt to create "quality standards". I like that in theory, and it's independent of what kind of payment mechanism is used, but ... docs will have a riot if we're held accountable for final outcomes ("This guy has had 30 docs…

That's a little outside of the specific question I was asking, so I feel like an addition is warranted; I'll try to return to the main topic where possible as well. My outside knowledge is that a medical facility focuses on: diagnosis, confirmation of diagnosis, selection of treatment along with annotations about EXCEPTIONS to standard treatment, finally actual treatment. I'd like for doctors to focus more on the kee…

3.

> The NTSB...

We have what are called "morbidity and mortality conferences." If something goes to shit, the doc responsible gets to take the stage in front of his and all related departments next week, and explain the entire course of the medical episode and the decisions taken at each step, while being monday-morning quarterbacked by every doctor they're even vaguely familiar with. The episode is also forward to Quality Improvement, which is a hospital-led group looking to address systemic and process errors. And, lastly, malpractice suits are the final inspection.

When docs fuck up, there isn't a shortage of post-mortem. None of that does anything to shield physicians from malpractice liability.

(An exception: if you operate in a FQHC - federally qualified health center - for the underprivileged, and you maintain a QI program that meets government standards and audits, the government assumes your facility's liability risk. But physicians are still fire-able at the end of the day as part of the QI process, so the incentive for Cover Your Ass medicine remains.)

"Bad Doctors" are a rarity, in my experience. What is more an issue is "doctors good enough to practice good medicine under modern time constraints, and those that aren't." Not everyone can manage a complex patient in 3 minutes. In fact, most can't. But with everyone squeezing down hard on reimbursement, that's become a necessity. No one wants to pay for the time that good care requires. So, docs default to shotgun medicine - throw all the tests at the patient so you can't be accused of overlooking something, and hope that something comes back unambiguously positive. Next patient.

> In your specific case, I believe having a single payer system would improve the outcome related to the above considerations. Affected individuals would still be covered by 'the system', good doctors would not be burdened by specific negative outcomes that happened to occur under their care, and bad workers of any type would be removed.

I think I should clarify what a single payor is. It's often abused in popular literature to mean something like "government monopoly on healthcare." It's more literal than that, though: it's a single payor. So that can mean things like:

a) A government monopoly on healthcare, where all healthcare facilities and providers are owened by the government, paid by the government, etc. HC is distributed as a utility, and people assume it is covered by their taxes (UK) or they pay a nominal fee (Canada, if I'm not mistaken).

b) Government monopoly on health insurance, but healthcare facilities and providers remain private competitive entities. Healthcare provision remains fragmented as a competitive market, but at least these facilities can expect uniform negotiations and documentation across all their patients, since they're all coming in with the same insurer. Patients expect their care to be covered by their taxes, premiums, or some combination of the two. This is closest to "Medicare for All."

c) Regional monopolies on health insurance. As per "b", except that inter-state entities continue to see some heterogeneity in payors. This regional monopoly might be governmental (e.g., Medicaid For All) or private (such as areas where only one private insurer is available.)

None of these things change the liability landscape directly, although in "a" malpractice liability is usually assumed by the government as hc providers are employees. This doesn't eliminate CYA concerns, but does shift them from "do everything the patient wants, whether or not it's best for them" to "follow local policy and guidelines, whether or not it's best (for the patient)."

> Also of note is that for a 'single payer' system the costs SHOULD be divorced from the actual treatment; though might be a considered criteria when a given standard of treatment is selected.

Why is that? Regardless of who the single payor is, they have budgetary constraints. The appetite for healthcare is infinite compared to resource inputs. Someone is going to be squeezed to make those resource allocations. Currently it's the physicians, but if not physicians, someone else.

Re: Hire people who aren’t proven

#444
post #388

Earlier quoted context omitted.

> become a doctor for the love of taking care of people that are sick and help them overcome a bad situation That’s the fantasy. And, hey, when it pops up, awesome - it’s a very energizing moment. However, most medicine has absolutely nothing to do with that day to day. The day to day is subject to Pareto’s Law. A surgeon may occasionally get to “take care of the sick,” but 80% of the time they get to do a five minut…

Im confused. All those small day to day technical things you described are opportunities to help and care about sick people. On the otherside of the chart is someone in pain. Its maybe not House, but it will make a huge difference in their life. If I was hiring a doctor, I'd want the person that understood that.

Picture a lab.

It's a Nobel laureate's lab. They work on biochemistry. They work on producing drugs that might one day cure cancer. Everyone that works there gets to say, "all the small, day to day, technical things I do ... are opportunities to help advance the fight against cancer!" And it's plausible! They're rockstars!

The primary investigator, he still has to chair like six goddamned committees because that's the institutional politics of his job. But it lets him do his job, so it gives him a chance to cure cancer! Surely that somehow makes all those committees less tiresome and boring. Every time someone spends half an hour arguing the merits of switching what brand of coffee pod they want in the faculty lounge (read: closet), he can think to himself, I'm doing this to cure cancer! Certainly that makes all the boredom just zip and go away.

His senior PhD student? When he's up at three AM writing a last-second response to a peer review of his latest publication of a boring and predictable iteration of their last study (but needed, to juice his pub count and help him land a job FIGHTING CANCER!)... when that response makes it abundantly clear the reviewer didn't bother reading his damn paper and just wants the student to revise it to cite the reviewer's last paper (to juice their pub count)... well, that student can rub the grit out of his eyes, pour himself another cup of discount-brand pod-coffee, and say, this is awesome! I'm helping to fight cancer!

When the janitor comes in in the morning, and gets pissed because the water has turned blacker than the faculty's discount coffee but the nearest closet with a hose is on the other side of the goddamn building, well... hey, that's okay. Because he's keeping this lab clean, which helps the lab workers do their jobs, which means he's helping FIGHT CANCER!

None of that is un-true. All of that helps people get out of bed in the morning. But just because your job, big picture, has a noble end doesn't mean the every-day misery of every-day work is somehow magically awesome.

If I was hiring a doctor, I'd want the person to understand that. Because if they didn't, they'd be a goddamn train wreck once they found out that hours of paperwork hoop-jumping isn't any more exciting just because it's medically related.

I don't mean to go ad-hominem here, but honestly: are you a college student or something? If you've held down a job, you should fully understand that the "mission" of the job is separate from the day-to-day tedium of ... work. Work is work.

Re: Hire people who aren’t proven

#445
post #418

Earlier quoted context omitted.

When hiring managers talk about “passion” what they usually mean is that they want to hire a geek who is willing to work crazy hours because of a love of programming and won’t dare negotiate for higher pay or leave for a job that will pay them more.

You're not entirely wrong, but that's a very bitter interpretation. A more charitable interpretation of "passion" would be... I'm nominally a Python & Scala programmer (according to my CV), but I can also competently talk about OCaml, Haskell, Rust, instruction scheduling, tracing JIT compiler implementation, propagating type inference, TCP stack, C memory model, register allocation, hardware concurrency primitives a…

Honest question, I’m not trying to denigrate anyone who takes an interest in software development for its own sake.

But would you consider someone passionate if they said that they only care about learning a language/technology/framework that is marketable and doesn’t believe in learning for its own sake?

Unless the Python developer is actually writing C++, I don’t think he would ever need to learn the intricacies of C to be a good developer.

But take that opinion with a large grain of salt. I spent 12 years bit twiddling in C/C++, 10 in C#, and have been doing Python for a grand total of 6 months so I definitely haven’t done anything complicated with Python.

Re: Hire people who aren’t proven

#446
post #418

Earlier quoted context omitted.

When hiring managers talk about “passion” what they usually mean is that they want to hire a geek who is willing to work crazy hours because of a love of programming and won’t dare negotiate for higher pay or leave for a job that will pay them more.

You're not entirely wrong, but that's a very bitter interpretation. A more charitable interpretation of "passion" would be... I'm nominally a Python & Scala programmer (according to my CV), but I can also competently talk about OCaml, Haskell, Rust, instruction scheduling, tracing JIT compiler implementation, propagating type inference, TCP stack, C memory model, register allocation, hardware concurrency primitives a…

What you describe here has little to do with passion. It's about knowledge and interest.

Re: Hire people who aren’t proven

#447
post #418

Earlier quoted context omitted.

You're not entirely wrong, but that's a very bitter interpretation. A more charitable interpretation of "passion" would be... I'm nominally a Python & Scala programmer (according to my CV), but I can also competently talk about OCaml, Haskell, Rust, instruction scheduling, tracing JIT compiler implementation, propagating type inference, TCP stack, C memory model, register allocation, hardware concurrency primitives a…

What you describe here has little to do with passion. It's about knowledge and interest.

Passion => interest => knowledge.

Re: Hire people who aren’t proven

#448

Earlier quoted context omitted.

My parents are surgeons and considering all the stories they’d tell me growing up about the conditions they treat and the surgeries they perform I’ve got to say it always sounded like what you describe as the fantasy. They still enjoy it in their 60s. Boredom has never been an enemy they’ve faced. And I’ve thought about it and over the last decade of programming I get it. Boredom hasn’t been an enemy I’ve met. And I…

Of course they don't discuss the boring routine. When I get home, I talk about the highlight of the day/week, too - no one talks about the ubiquitous routine. But it's a job, not an episode of ER - most of it is the ubiquitous routine of jobs everywhere.

Yeah, but that routine isn’t really boring, is it? My job is arguably less exciting and I don’t find it boring.

Re: Hire people who aren’t proven

#449
post #418

Earlier quoted context omitted.

You're not entirely wrong, but that's a very bitter interpretation. A more charitable interpretation of "passion" would be... I'm nominally a Python & Scala programmer (according to my CV), but I can also competently talk about OCaml, Haskell, Rust, instruction scheduling, tracing JIT compiler implementation, propagating type inference, TCP stack, C memory model, register allocation, hardware concurrency primitives a…

Honest question, I’m not trying to denigrate anyone who takes an interest in software development for its own sake. But would you consider someone passionate if they said that they only care about learning a language/technology/framework that is marketable and doesn’t believe in learning for its own sake? Unless the Python developer is actually writing C++, I don’t think he would ever need to learn the intricacies of…

Nah obviously not. I just listed what I know. I mean looking at the list you could maybe tell that I'm mostly interested in programming language implementation (I forgot to list all my Linux and Windows sysops skills that I've gained from years of managing said systems).

The end result is, that (1) my knowledge and skills extend way beyond any of my past or present job descriptions, and (2) (this is probably even more important for employers/productivity) that I'm capable of, and curious enough to actually want to, learning quickly/deeply and solving hard problems that might not have an obvious instant-knowledge-based solution.

I think that anyone that has ever had an interest to go "beyond" (in any way) the obvious, or immediately what's necessary in his/her day job, would built such a knowledge base - but could of course be completely unrelated to mine (e.g. networking specialist, cryptography geek, hardware/embedded engineer, ...).

Re: Hire people who aren’t proven

#450
post #447

Earlier quoted context omitted.

What you describe here has little to do with passion. It's about knowledge and interest.

Passion => interest => knowledge.

Not necessarily. (Raises hand)

Wants to stay competitive and be able to earn near the top of local market => interest => knowledge.

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