Earlier quoted context omitted.
Similar example in the grocery stores with the self checkout. In the past if the employee did a scanning mistake, worst case the manager / customer would be mad. Now that you do it yourself if you mis scan organic tomatoes as regular tomatoes you are freaking going to jail. Ok exaggerating a bit, but having shoplifting in your record can be life changing, specially for immigrants
Well, even without exaggeration - if the employee made a scanning mistake, most of the time they (or the customer) would notice during or immediately afterwards, so the employee would just hit undo or scan a negative or such, and carry on. No such privilege is granted to regular customers. Instead, the self-checkout station locks itself up, and the customer has to wait several minutes for the assigned employee (who,…
My experience is that the assigned employee is always looking for something to do, because he can't leave the self-checkout area, but there isn't anything to actually do there. And well, the store better not accuse honest customers of anything, or else some stuff they really won't like will happen (and that applies to poor customers too).
Anyway, the experience is still so bad that I tend not to use it. But that's because the machines really suck.