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Apple users are being locked out of their Apple IDs with no explanation

9to5mac.com

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Re: Apple users are being locked out of their Apple IDs with no explanation

#431

Post by pmarreck »

genevra wrote: post #360
hedora wrote: post #261

Earlier quoted context omitted.

I had a similar experience with google a while back. My conclusion: Eliminate what little remaining usages of their services I have. Doing that with iCloud and Google would be a colossal pain. This event has me thinking more seriously about self-hosting a few more things.

Exactly. I recently had the same experience of being locked out when I lost my old device and had no recourse. My conclusion was the same and I've stopped relying on all Google services except Gmail.

> when I lost my old device and had no recourse

Well, if you used Google 2FA, the Authy app exists, and allows you to securely store 2FA in the cloud (as long as you remember your Authy credentials).

If you don't, then yes, your physical phone essentially becomes a dongle and if you lose it, you're screwed. Perhaps they don't educate users enough about this, but that's the fact

Re: Apple users are being locked out of their Apple IDs with no explanation

#432

Post by adamomada »

CatWChainsaw wrote: post #430
adamomada wrote: post #422

Earlier quoted context omitted.

I think the modern definition of computer is something with a screen and keyboard. While you’re right that almost everything has a chip in it, calling your fridge a computer is disingenuous.

Ah, but a smart fridge has a screen and a keyboard now too, and so do car consoles :)

Touché

Re: Apple users are being locked out of their Apple IDs with no explanation

#433

Post by vineyardmike »

LocalH wrote: post #271
vineyardmike wrote: post #101

Earlier quoted context omitted.

Not trying to excuse their behavior, but my best friend and roommate was a part time phone support in college so I learned a few tricks… 1. They get a lot of dumb questions. If you want a “talk to an engineer” bug report, you really need to prove competency to the support staff. Obviously be nice because they’re not the source of your problems they’re just trying to do their job. 2. Chat staff aren’t able to do much,…

>4. If you make any reference to the TOS/Laws/etc they will mark your account as troubled and you will never get service again. You get legal canned responses only. They seem you not a valuable customer anymore. Don’t reference warranty law, definitely don’t threaten to sue, etc. This is problematic. They'll be happy to parrot out whatever TOS section you violated if you get banned under TOS, but completely stonewall…

I assume the intent (right or wrong) is that they don’t want to deputize phone staff to deal with “legal” issues. They’re not lawyers, so if you make it a law issue, they’ll move you to a law support. But a big company won’t actually have a lawyer argue over the phone - lawyers like “courts or quiet” policies.

Re: Apple users are being locked out of their Apple IDs with no explanation

#434

Post by talldayo »

YZF wrote: post #425
gamblor956 wrote: post #350

Earlier quoted context omitted.

My Surface Pro 3 still gets 90% battery life. My HP hybrid tablet, now over 15 years old, still works (when plugged in). My dad's IBM Thinkpad, older than most people currently on this website, still works. Apple people like to claim that Apples last longer than their competitors, but that simply isn't true. Most people, myself included, can't tell you what Dell or HP support is like because we've never had to use th…

I'm writing this on a 2013 MBP. This specific machine is slightly bent and endured being hit by a car. Those other laptops that you mentioned, that aren't made out of aluminum would be dead. I've also had a few Lenovo T410s (circa 2010). I would say the quality and spec of those T410s isn't up to par with MBPs of similar era. Their CPU fans fall apart. They tend to overheat. The hinge breaks- plastic. The display and…

It's all a matter of tradeoffs. Aluminum is nice but it doesn't protect the internal glass panel from shock damage and a $600 topcase replacement if you mess it up. Especially on the older Macs, that chassis adds to the weight and leaves them pretty fragile considering their tank-like exterior.

Speaking for myself, I'd rather have the plastic Thinkpad. Lenovo commits well to the OS I use (Linux) and I don't want to baby around a laptop that threatens to bankrupt me if I drop it on the Starbucks tile. In terms of longevity, I can do a hell of a lot more with a 10 year old Thinkpad than I can with a 10 year old Mac.

> Not sure what's even close in terms of performance, build quality, battery life etc. This should easily last 10 years.

Recently picked up a Lenovo Thinkbook with a Ryzen 5800u in it. Basically a Steam Deck in sheep's clothing, with a nice HDR 1440p display. I gave it to my brother, and I expect it to last just as long (if not further with community driver support).

Re: Apple users are being locked out of their Apple IDs with no explanation

#435

Post by generalizations »

lapcat wrote: post #403
rchaud wrote: post #393

Earlier quoted context omitted.

The video you linked is from 2015, almost a decade after the time period I referenced in my comment.

[flagged]

> You're seriously doubling down on your ignorance instead of just admitting that you were wrong?

From the guidelines:

> Be kind. Don't be snarky. Converse curiously; don't cross-examine. Edit out swipes.

> When disagreeing, please reply to the argument instead of calling names. "That is idiotic; 1 + 1 is 2, not 3" can be shortened to "1 + 1 is 2, not 3."

> Please don't fulminate. Please don't sneer, including at the rest of the community.

https://news.ycombinator.com/newsguidelines.html

Re: Apple users are being locked out of their Apple IDs with no explanation

#436

Post by ametrau »

epolanski wrote: post #285

Been locked for almost 3 months between November 2022 and January 2023. Apple is crazy. My iPad with the authenticator broke, and even though I filled endless forms, verified emails and phone number they just keep sending me emails I was gonna be called by support at a date 3 weeks away. Got no call, restarted the procedure. Got called in January, and it was an automatic voicemail or something.. I literally couldn't…

[dead]

Re: Apple users are being locked out of their Apple IDs with no explanation

#437

Post by adamomada »

k8svet wrote: post #318
beeboobaa3 wrote: post #300

Earlier quoted context omitted.

That's a funny take. I guess Apple is going to pay my sick leave, then? Buy me the hardware I need to do my "work for them"? No? Weird, guess I'm not working for them at all in any way.

No, you're right, it's actually worse than if you worked for them. Lmao. Really the worst of all worlds. You're dead in the water with out their platform, without their grace, or with all of those things, but their incompetent auth platform.

You could reframe that easily by saying that without Apple making the hardware and services exist, there would be nothing to run your app on. It’s a symbiotic relationship: devs need Apple and Apple needs devs.

Re: Apple users are being locked out of their Apple IDs with no explanation

#438

Post by ducttapecrown »

trogdor wrote: post #377
zac23or wrote: post #353

Earlier quoted context omitted.

Apple is like a religion. An Apple user told me “Apple never makes mistakes” during the Antennagate. I never forgot that, and I try not to have conversations with Apple fans after that.

>An Apple user told me “Apple never makes mistakes” during the Antennagate. I never forgot that, and I try not to have conversations with Apple fans after that. Someone made an absurd statement to you about Apple, so you have spent the last fourteen years trying to avoid conversations with people who like Apple products?

There are no rules in love and OS wars.

Re: Apple users are being locked out of their Apple IDs with no explanation

#439

Post by talldayo »

pmarreck wrote: post #427
TacticalCoder wrote: post #229

Earlier quoted context omitted.

> The fact that your device can become a complete brick, because of an issue in their completely hands-off account management system, smells like a class action suit This is HN frontpage. It's on a big "Mac" website. The damage is done. Many are going to write nonsense like: "Apple is still a $2 trillion company, so this obviously works for them" to which I'll respond with a simple question: Did it not work for Apple…

Linux fan but hard pass on this. Apple's ecosystem integration across their devices (I have Apple Watch, an M1, an iPhone 15 Pro Max, a couple Apple TV's etc.) is unparalleled. And the iPhone camera is excellent for documenting my rapidly-growing, almost 3 year old kid. Also, Livephotos kick ass. Every single Android phone I've used is annoying AF and I hate having to fix issues with them when I'm at my in-laws' hous…

Sounds like the same shtick I heard from Windows 8 apologists in the past. "Yes, yes, Microsoft is a ghoulish company; but look at how my laptop connects to my Xbox!"

Apple's whole premium marketing shtick feels gone. Not only has the halo-effect worn off now that everyone owns an iPhone, but they're portioning up their own operating system to endless service integration and nonsense software offerings. Who the hell is paying for Apple Arcade? What about Apple Music Voice? Does anyone still pay for Apple Fitness+ without having forgot to unsubscribe? The whole thing reeks of Microsoft trying to market Groove Music and Onedrive to an audience of confused senior citizens and barely-literate pre-teen gamers.

Their hardware revenue is threatened, their software revenue is headed towards the toilet, and their latest product category is a non-starter. If you aren't preparing to see the worst of what Apple is capable of, I advise you get ready (and perhaps an alternative smartphone you feel comfortable using).

Re: Apple users are being locked out of their Apple IDs with no explanation

#440

Post by cynicalsecurity »

whoitwas wrote: post #190
coldtea wrote: post #92

Remember when you didn't need any fucking online account to use your computer? Pepperidge farm remembers.

I use both Mac and Windows with no Apple account or Microsoft account. I lose some features, but gain privacy. Once I lost access to a Windows machine.

There is zero privacy both on Windows or Mac.
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