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HP disables customers’ printers if they use ink cartridges from cheaper rivals

telegraph.co.uk

431–440 of 461 posts

Re: HP disables customers’ printers if they use ink cartridges from cheaper rivals

#431
post #403

I wonder if there is anything we can further innovate on? Something that is as good as Colour Laser but much cheaper.

Just don't print stuff. I hardly ever use my printer. I say this as someone who has spent most of my career working on printing related software.

I cant. Kid's education and Work related things still requires printing. And actually I have grown much more fond of printing things out in paper rather than keeping it digital as I age. I still print about 10-20 page a month.

Re: HP disables customers’ printers if they use ink cartridges from cheaper rivals

#432
post #12

The CEO and the board must serve prison time for things like this. No measure less than prison for the CEO and all board members is enough to curtail this because it just becomes the cost of doing business. No, you can’t say it wasn’t your decision. If you want to not be held accountable for the work your employees, contractors, and agents do on your behalf, you should have to prove they acted against your express wr…

Hey mcny look up Intel ME/AMT, we probably agree there too.

Re: HP disables customers’ printers if they use ink cartridges from cheaper rivals

#433
post #326

Earlier quoted context omitted.

Why? HP has documented that they do this for years. The solution is really simple. Buy a printer that doesn’t do this. Many exist. They cost more, because HP sells these as loss leaders.

Which printers with ink cartridges does HP sell that are not loss leaders? Do they not do this on them?

I don’t follow the models closely as I don’t really care.

For HP, basically you look at $350-500 devices as the entry point. Some of the commercial inkjet and all of the midrange laser printers don’t have these problems.

Brother and Epson definitely offer devices with no ink controls. Canon used to, not sure about today. Epson sells a fixed print head printer with tanks of ink.

HPs strategy is a subscription model for casual users. It’s probably the best value for most people, who don’t really care about print and want minimal viable capabilities. If it’s not for you, it’s a declining, although still competitive market.

Re: HP disables customers’ printers if they use ink cartridges from cheaper rivals

#435

Earlier quoted context omitted.

Because "make decisions that harm people" is vague, and criminal codes should be explicit and clear? Who the fuck would want to do business if someone can arbitrarily claim they broke some vague law that most surely would not get applied fairly and equally? It's a terrible idea.

that's simply how civile law, the most popular legal system in the World, works: the trial establishes if the company harmed people and decides if the decision makers are to be punished or not. Nothing hard about it. OTOH the way corporate law is applied today is neither fair or applied equally and it mostly harms people and benefit corporations, I don't see a problem if we reverse the outcome less corporations that…

[deleted]

Re: HP disables customers’ printers if they use ink cartridges from cheaper rivals

#436
post #12

The CEO and the board must serve prison time for things like this. No measure less than prison for the CEO and all board members is enough to curtail this because it just becomes the cost of doing business. No, you can’t say it wasn’t your decision. If you want to not be held accountable for the work your employees, contractors, and agents do on your behalf, you should have to prove they acted against your express wr…

It's at times like this that I'm reminded of what Howard Scott said: "A criminal is a person with predatory instincts who hasn't sufficient capital to form a corporation."

Funny how access to enough money to form a corporation, does in certain circumstances tend to clothe your subsequent actions in virtue...

Re: HP disables customers’ printers if they use ink cartridges from cheaper rivals

#437
On one hand you want consumers and a jury to believe that you have no liability when bad actors use your bad drivers to run malicious code on their machines while at the same time doing basically the same thing to your own customers.

Re: HP disables customers’ printers if they use ink cartridges from cheaper rivals

#438

Yes and: Authentic HP ink cartridges now have an expiration date. Even when new in package, sealed, and totally fine. A friend asked me to fix their printer. Error code was nonsensical. Eventually determined an automatic firmware update invalidated their cartridges. Only clue came from other complaints on reddit. HP had no useful info or troubleshooting advice. Convinced friend to buy a Brother laser printer. HP is n…

Even worse, authorized HP retailers sell nearly expired cartridges.

Happened to my mother who bought an HP-branded cartridge from ("shipped and sold by") Amazon, then got a warning message when she installed it a couple months later — it had "expired" a month after purchase.

Fortunately, on her particular printer at least, there was an option to ignore the warning, and the cartridge worked fine after that.

Re: HP disables customers’ printers if they use ink cartridges from cheaper rivals

#439
post #111

Earlier quoted context omitted.

Corporate fines just end up being passed on to workers who had nothing to do with the decision. "We had to (lay off 10% of our workforce|cut worker pay by 10%|etc.) because of these unfair fines." Corporations aren't people--they can't make the decision to do unethical things. Yes, I understand the law, I'm saying the law is incorrect. People do unethical things, and people should be held responsible for their action…

If you can run a successful business by selling $100 objects that cost $20 each to make and result in an average of $90 of fines per sale, and make it up by mistreating your workers, I applaud you.

But if they could mistreat their workers they would so anyway independent of the object in question. $100 sale - $20 costs - $90 fine = -$10 per unit. Nobody's going to do that unless having that in people's hands makes them money somehow. (We have seen that with game systems--sell at a loss and make it up on the games.)

Re: HP disables customers’ printers if they use ink cartridges from cheaper rivals

#440

Earlier quoted context omitted.

The CEO will pay attention to problems that cost them money. A lot of corporate bad behavior would be fairly easy to stop by making it a cost rather than a benefit. Things like an improper denial, you owe 2x the amount. Late payment, you owe say +20% plus a high interest rate on the delay. Fairly routine things you have a clock that's tolled while the other party is actually responding to requests for information, no…

The CEO will pay attention to problems that cost them money. True, but only when the cost is greater than the profit from doing whatever it is you don't want the business to do. From example, if paying a bill late comes with a 20% premium, but not paying it increases profit by 21%, then it's better to pay late. In the system of modern business it's really hard to see why things happen, so simple rules very rarely wor…

If the bad behavior is anything more than a rare thing then the fine is too low.
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