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Adobe charges subscription cancellation fee

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Re: Adobe charges subscription cancellation fee

#431

Post by mmarx »

Tenoke wrote: post #421
alias_neo wrote: post #319

I got hit with this a few years back. I signed up for Ps CC for a month (I thought) to create an anniversary gift for my wife. I used it ONCE. Tried to cancel and they told me I had in fact signed up for a year, and that if I didn't cancel now, they'd give me two months free. I didn't want it at all! Anyway, I sucked it up, got on with the remainder of the year, because they wouldn't let me put the cancellation in ea…

This is exactly how contracts for a lot of things, most notably ISPs work in Germany and it's infuriating.

Except that you can put in your cancellation notice early, even on the very first day.

Re: Adobe charges subscription cancellation fee

#432

Post by mathnode »

p1necone wrote: post #374
dybber wrote: post #343

Earlier quoted context omitted.

Krita is pretty decent replacement, if you want a paid alternative, then Affinity Designer / Affinity Photo is half price right now, and they don't use a subscription model: https://affinity.serif.com/en-us/

Krita is basically (one of the) best in class applications for digital sketching/painting specifically. But it's not really a replacement for photo editing or graphic design.

I hear this criticism a lot, but it's simply not true. What doesn't help is what people mean by "photos" or "photo editing".

RAW Photo import and editing is currently limited in Krita, and you cannot export RAW formats. But even professionals tend not to use destructive layer based editors like gimp/krita/photoshop/painter/paintshop pro etc and are instead using dedicated software like lightroom, rawtherapee and darkroom.

But if your output format is not RAW, then you have more than enough to edit "photos".

You have layers, masking, vectors and spatial bitmap editors. That's all any of these editors workflows have been since the 90's. Anything else is extra.

Put me in front of Photoshop on modern mac or IFX Amazon Paint on Irix and my workflow and (sloppy) output would be the same.

Re: Adobe charges subscription cancellation fee

#433

Post by trboyden »

DominikPeters wrote: post #186
Mandatum wrote: post #61

Earlier quoted context omitted.

This is disingenuous at best, and fraudulent at worst - and I know ACCC in Australia will take a very dim view. Take the main page for instance, the one you linked - it lists monthly prices. No mention whatsoever of "annual pricing paid monthly" - it's JUST monthly mentioned. Pic: https://imgur.com/sZPfFDI When you click "See plans and pricing details" it gives you the Annual monthly and ACTUAL monthly prices. Pic: h…

You're getting lots of replies from (I presume) Americans, who are used to much scammier business behavior than what I know from Germany and you describe in Australia. One related example is the pervasive practice in America of displaying a price without fees (like "resort fees" for hotels that can be +50%) and of course taxes, with the actual price only becoming apparent after additional effort is invested in the ch…

This is a misconception of what is actually required by US state tax laws. The business is required to pay the tax on retail sales - they are not required to charge the consumer that tax. The fact that it has become common practice for retailers to pass the tax on to consumers to pay is the real issue at large. The same applies to regulatory fees that the consumer pays on utility bills or telecommunication services. The consumer isn't supposed to be paying those, the business is. One of the biggest complaints in current US tax law is that businesses don't pay their fair share. Taxpayers as consumers are directly responsible for that, by not demanding that businesses start eating these taxes that they are supposed to be paying, by putting pressure on politicians to make that the law. Yes, it would be difficult to enforce (business adding tax into product price), but not impossible, as businesses have to track COGS (cost of goods sold).

Re: Adobe charges subscription cancellation fee

#434

Post by [deleted] »

mappu wrote: post #102
nodesocket wrote: post #47

Earlier quoted context omitted.

I just went through the process and they only let me switch to Lightroom annual (which I suspect starts a new annual subscription starting today). Curious, what did you choose as a replacement for raster graphics? GIMP is a no-go, as its slow and buggy as well.

I really recommend Krita over GIMP - it subjectively feels more "normal" - it has better cross-platform support, better tablet support, better brush engine, better vector layers, and it uses single-window layout without needing to be told.

[deleted]

Re: Adobe charges subscription cancellation fee

#435

Post by sir-alien »

Gustomaximus wrote: post #394
walrus01 wrote: post #336

Earlier quoted context omitted.

Sounds like Adobe hired some executives from the cable TV or satellite TV industry, where the fine print on some packages locks you into 24 or 36 month contract terms. They know exactly how to do it with the minimum legal amount of notice to the customer when signing up, and how to write the terms of service for acceptance to make it ironclad. Same with 2-3 year terms on cellular carriers with a "free $0!" new samsun…

Australia brought in some consumer law business that didn't have costs or you don't use, could not lock you in. So for example a phone on a plan is fine as there's a capital good but a gym isn't.

Not as good in the U.K. but we do have some protections. A company can lock you into a contract however at the end of the contract it must default to a rolling 30 days term and the consumer must explicitly renew for a lengthy contract again if you want it. So even if you forget to cancel, you won't get renewed for X amount of years again.

Re: Adobe charges subscription cancellation fee

#436

Post by shawnz »

mappu wrote: post #102
nodesocket wrote: post #47

Earlier quoted context omitted.

I just went through the process and they only let me switch to Lightroom annual (which I suspect starts a new annual subscription starting today). Curious, what did you choose as a replacement for raster graphics? GIMP is a no-go, as its slow and buggy as well.

I really recommend Krita over GIMP - it subjectively feels more "normal" - it has better cross-platform support, better tablet support, better brush engine, better vector layers, and it uses single-window layout without needing to be told.

GIMP has also defaulted to single window mode for many years now (and it's a much different kind of editor from Krita, which is also a great product, but oriented toward digital painting/sketching)

Re: Adobe charges subscription cancellation fee

#437

Post by whywhywhywhy »

paxys wrote: post #56

People are giving terrible advice in this thread. Changing your credit card number or reporting it as stolen doesn't mean you are off the hook for the payment you agreed to. While Adobe probably won't care enough to do it, another company in its place could very well send the debt to collections and ruin your credit score. Next time read the terms of a contract before signing it. Adobe has a no-contract monthly plan…

Honestly better advice is just to go on Adobe customer support and just tell them its all too expensive and you're leaving they'll cut you a deal.

I've paid half the RRP on full CC for the past 3 years this way telling them it's too expensive every time renewal comes up. I've also heard of people being able to waive the early termination fee.

Hate Adobe more than most, being an ex-Fireworks user but I was kinda surprised how much outrage Twitter managed over this.

Re: Adobe charges subscription cancellation fee

#439

Post by aalasso »

I can't see the tweet for some reason. But judging by the title, I was hit by this about a year ago.

I signed up to YC to tell you this:

After half an hour or so on their chat, I managed to make them waive the fee.

I'm pretty sure their practice would be deemed illegally misleading by Danish consumer laws. What worked in the end was threatening to file a complaint with the "Consumer Ombudsman".

Re: Adobe charges subscription cancellation fee

#440

Post by madeofpalk »

xacky wrote: post #438

You have had over 25 years to contribute to The Gimp and other open source software. You made your bed with proprietary software, now sleep in it.

Yes, im sure all the people out there using Photoshop without any programming experience at all are all able to make contributions to gimp.
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